I've spent one week in this resort that is advertise as a 4 stars resort. Obviously, as usual in Egypt, the standard are not the same as in Europe/US but I'm accustomed to that and I was prepared for that . What I was extremely disappointed with was the extreme rudeness of the manager on duty while I was having issues with my credit card.Their connection wasn't good so they couldn't finish the transaction with my credit card and the guy at the reception told me that the transaction was declined. I simply asked for a copy of the receipt in which it stated that the transaction was declined. He didn't know how to do that so asked for some help to the manager on duty. The manager arrived and without even greeting me he started to talk in arab to the guy at the reception. I found that unacceptable considering that the three of us were perfectly able to speak english, on the top of it it wasn't able to provide the receipt and It didn't even make to effort to apologize. Kindness and customer service are two things that comes at no or little price and they should learn this!
- Official Description (provided by the hotel):
- LocationThe hotel is located directly at the most beautiful beach of Marsa Alam. Abu Dabbab Bay is the beach of the red sea, with its white sand and coral reef with a great view over the Red Sea. Children & adults enjoy swimming, snorkeling & diving at the safe bay. The Hotel is about 30 km to Marsa Alam the Airport. Your hotelAccommodation buildings sited in a colorful garden complex, generously dimensioned heated freshwater swimming pool at different levels with integrated children’s pool, restaurants, BBQ corner bar, lounge, fun pub/, bazaar’s and Shisha+ Corner Rooms358 superior including 76 family rooms and 2 suites, All rooms with swimming pool or sea view. All rooms equipped with balcony/terrace, bath/WC, air-conditioning, direct dial phone, satellite TV, full mini bar against charge, hairdryer, safe, internet facilities Meals and drinksAll-inclusive: full board (buffet), thematic buffets, whole food and light food meals; afternoon coffee and cake; soft drinks, alcoholic drinks (10.00am − 23H00).Main RestaurantBuffet restaurant, Breakfast: 07.00−10.00h, Lunch: 12.30−15.00h, Dinner: 19.00−22.00h, with its huge trace BBQ over looking the pool, Sea view and the romantic garden.Pool Restaurant & Bar With a breathtaking view over the Pool.Late Breakfast: 10.00−12.30h, Lunch: 13.30−15.00h & Snacks & Tea break 16.00−17.00h ... more less
- Reservation Options:
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- Also Known As:
- Sol y Mar Abu Dabbab Hotel Marsa Alam