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“Mixed review” 4 of 5 stars
Review of The St. Regis Bora Bora Resort

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The St. Regis Bora Bora Resort
5.0 of 5 Resort   |   Motu Ome'e, 98730 , French Polynesia   |  
Hotel amenities
Ranked #2 of 18 hotels in Bora Bora
1 review
“Mixed review”
4 of 5 stars Reviewed 2 days ago NEW

Bora Bora is spectacular! We arrived and met by the wonderful Giovanni (who I miss) greeted warmly, he certainly looked after us throughout our 10 day stay. Unfortunately we did not research well enough and found out the day we arrived that the resort was not as child friendly as we had once thought. Kids club was hardly occupied as there were hardly at small children, but they did their best and were very nice about it. The pool & beach were lovely or us and the kids however not so many activities for young children. I was surprised the food did not meet our expectations and I found it hard ordering healthy meals for the kids. I was also glad we had an espresso machine in our room it made up for the not so great coffee they bring in. Disappointed with the Tahitian buffet, I was expecting real Tahitian food, cooked in a traditional way, but found it was a display of Tahitian produce, not so inviting.

We had a relaxing time once we got into our own groove, we felt terrible for our kids not meeting or getting a real chance to play with others the same age. The main reason we had a relaxing time was because of Giovanni who went far & beyond his call of duty, and so lucky we got someone who had a similar sense of humor.... I hope he's getting a break now & then. Also The maintenance guys who knocked up a pool fence for our villa and fixed gates, we were so grateful for their prompt response.

Beautiful island, awesome for couples and older kids, learning curve for us. We will visit again one day.

Stayed June 2014
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (329)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
San Francisco
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our second stay at the St. Regis Bora Bora Resort and there are not enough superlatives to properly describe this experience. We had the same butler than last year, Moitini (rhymes with martini), and I am in awe of this man and all the staff at this place. They anticipate all of your needs and take care of it before you even express them.
The accommodations are gorgeous; the rooms are very spacious and the Polynesian architecture fits perfectly with the location. Every window frames a perfect view.
We were traveling with our children (15 and 21) and mother (80), which was uncommon for this type of resort but they made us feel perfectly at ease. They shuttled us everywhere all the time in their golf carts.
There is a private Lagonarium at this resort, making it a safe place to introduce snorkeling to younger kids. The food was delicious, they have a superb baker and his work is exceptional. The bartender was very attentive, when he noticed that I did not smile when I tasted one specialty drink he quickly asked about my preferences and replaced it with a better one (and he was only 19!).
We booked the trip through Manuia Tours and Travel in San Francisco, and I highly recommend using them for the best deals. They are staffed by Tahitians and are very knowledgeable and current about French Polynesia.
This place should be everyone's bucket list!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Farnham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We've just got back for our 2 week honeymoon at St Regis and it was absolutely amazing...sorry this could be a long review!

We travel quite a bit and have been to some really nice places (some we didn't think could be topped) but nothing compares to this place.
The setting and scenery is unbelievable, the colour of the sea is out of this world and the weather was perfect.
The service is some of the very best we've ever experienced (although was patchy at times)
We didn't really use the butler service that much but was there if we did need anything.

The food was good, not great.
I have to say we both thought the lagoon restaurant was actually the worst on the resort (this is where the service lacked), with the sushi restaurant being by far the best (for both food and service).
Our waiter Matthias was absolutely superb and really went out of his way to make our stay as special as it could possibly be, and even arranged breakfast on the beach (at a different restaurant) for us. Jerome C was also equally amazing at sushi take.
We found out my wife was pregnant half way through our stay so we mentioned it at the sushi restaurant and Matthias and Jerome went out of their way to recommend suitable dishes and even prepared our very own exclusive dishes off the menu especially for us (our last meal there they didn't even give us a menu, just said to trust their special selection they had made for us, which was excellent)
We were advised several times before we went that tipping wasn't the done thing but we had to show our appreciation to these guys.

Our favourites in order would be sushi, te pahu, Italian, then lagoon. Don't let the buffet breakfast at te pahu mislead you into thinking that's what their dinner is like, dinner is a la carte and lovely!

The beach boys were also very good and efficient bringing free water, cocktails and food to our beds on the beach and by the pool.
The free water activities were all really good and a nice bonus.

The spa location is amazing and we spent quite a bit of time on the deck right on the lagoonarium overlooking the mountain, and it seemed most other guests didn't know about it.
The spa itself is ok, the couples massage was excellent but the male and female facilities (sauna, jacuzzi etc) were separated. Being a resort pretty much full of honeymooners we expected this to be different and probably would have used it more if we were together.

The villas are huge and lovely inside, although I would say could do with a bit of TLC and updating in places (taking into account the cost we expected absolute perfection)
We had 324 and the sun was constantly on our deck all day. We had lots of sealife around our villa (tropical fish, eagle rays, even an octopus and sea snake)

We went on a private boat tour of the island which was excellent. We visited the coral garden and then swam with sharks and sting rays (both well worth doing), then stopped on our own private island and opened coconuts and ate fresh fruit from the trees.

As the other reviews all mention, this place is seriously expensive. As we came from the UK the flights were understandably pricey and we also opted for a meal plan including breakfast and dinner but still spent ALOT on lunch and drinks. Obviously Bora Bora is an expensive location so we expected it but nearly £6 ($10) for a bottle of water does get a little painful!

Overall, the perfect honeymoon!

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW

Wow....St Regis was another dimension of luxury that has forever spoiled me and my wife! What a perfect way to honor and celebrate my wife's 50th birthday. She was literally in tears when we entered the 1500 sq ft Mountain View over water villa...(that moment made the whole trip worht it!) The villa was unbashed luxury from every amenity including a Bose sound system, for those of us who love our music while we vacation:) The property is super spacious and absolutley gorgeous (we got carted around most places at a moment's notice)! The ultimate question for me is whether we had any regrets given that this vacation was more than twice what we had paid for any previous vacation? The answer was a resounding no! Not every dining experience registered on the Wow Meter but that did not diminish the overall experience. Also, wifi was too expensive. Special shout outs go to pool/beach staff who were super-duper attentive, and butler Marine, who was not our assigned butler but whose special touch and care far out-shined our assigned butler. We took a jeep tour of Bora Bora with Etienne which was amazing! He had the personality, knowledge and handle on english language that made it a true highlight! Spa experience (couples massage) was good but not great. They could have done more to pamper us and show off the enire spa. It was basically in-and-out with the massage. Booked a scuba dive through SR. Very nice dive shop. The dive was very relaxing although visibility was poor. Overall, best vacation to date!! I would highly recommend Pacific for Less! They walked me through entire process, was responsive at every point, and was honest and objective in their advise. I felt that they were really trying to key in on what would make it special for us. I had to get an upgraded mountain view because they sold out of the lesser villa. The upgrade included more meals which made it well worth it!

Room Tip: If you can swing the mountain view villas, do it!
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Superior, Colorado
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent our 25th wedding anniversary here. Everything was top notch. 1st off of the plane and they are there waiting for you and getting your bags. Once we had the bags it was on to their Private Shuttle while everyone else was still waiting in line for the water taxi. The Room was ready upon arrival as well as a welcome glass of Champagne. Room with a Private pool & a private beach, THIS WAS PARADISE!! Butler took care of everything from day 1. Rides to dinner & back, booked tours on the island, took care of dinner reservations, nothing was left out. The staff in every department were perfect. Its not inexpensive, but what do you expect. I would return here without even thinking twice!!

Room Tip: Choose a room with a private pool & beach for the most privacy, if you want water bungalows choo...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Sydney
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
62 helpful votes 62 helpful votes
1 of 5 stars Reviewed 1 week ago

We were stopping for a week in Tahiti at St Regis, Bora Bora -a Starwood Property. Lets put some context on this review. We love good activities, culture, food, wine and history and have been lucky enough to travel in comfort.

So, beautiful Polynesia here we come. Only we never felt we got there. This is the first holiday, ever, where we discovered we had an extra day and immediately thought "damn, another day stuck in paradise, we just want to go home". So what of the turquoise waters, the sun and the fun? Hardly a "Tahitian" in sight. Where to start?

The flight in was spectacular , the view of the lagoon on the way in,dreamy. We were welcomed onto the St Regis Catamaran with a bottle of water (not even a welcome champagne) and headed for the place where "Couples Retreat" was filmed ... or, after a week, should that be Trapped in Eden ?

The service was excellent, if sometimes wooden. Most staff are doing their jobs well. However, some were not so good. We had a personal butler introduce himself on arrival and we never saw him again. This contrasts with other places where the butler was there every day and genuinely interested in the guests.

There were also 3 brilliant people. First, a special thanks to Aurelie who went out of her way to delight us. Similarly to Jerome the Manager of the Japanese Restaurant and Vanessa the Manager of the Te Anau Restaurant.The beach boys were also great, wonderfully friendly and helpful - as was the maintenance man. All staff are friendly and helpful. They just did it as we felt they were franchised to do it. All formula, no soul and apart from the beach boys, not a Polynesian in sight.

St Regis is the most expensive resort on Bora Bora. So, you'd expect a Villa that was, well, up to standard. Ours wasn't. First, it wasn't ready when we arrived and when we finally got there a few things were a little broken. No hot water, shutters that didn't work, curtains that sprang open when you drew them closed and drapes without hooks, scratched furniture, no place to hang wet clothes after swimming and a large glass window that was literally falling apart were a few things that needed repair. To be fair, when we pointed these out they were attended to immediately and graciously. However, When you're paying $,000 a night it's just not on. You expect to walk into a functioning room. Especially since place is only 6 years old. The view of Mt Otemanu from the resort is spectacular. The lagoon glorious. Don't pay more for a villa with a mountain view, step outside. The sweeping currents running at about 8kmh an hour mean swimming off the villas further out in the lagoon is unadvisable. Villas closer to the beach are better placed for this.

The villas are a little too close together for my liking and not very private. Open the blinds in one villas bedroom or hall and you will be looking directly looking into the next bedroom. At this level of accommodation, we are used to privacy and a certain standard (quality) of finish. Villa doors that don't close properly and allow the wind to howl through; Otherwise, the villas are spacious and quiet. Although no noise barrier between the lounge and bedroom meant if the tv or stereo was on in one you were disturbed in the other. I'm not in favour of TV but note there is no BBC, CNN is the only english channel. The hotel is also tacky enough to show Couples Retreat on a continuous loop.

The gents toilet at the beach hut that always smells of ingrained urine; no change rooms near the pool/beach give it can be a 15 min journey to your villa - this disappoints.

The Lagoonarium, where you can snorkel with the fishes was a lovely touch. However, there was only one Hobie Cat without a tiller and no windsurfers on account of breakages. Not good enough at the price of the resort. There's the usual paddle boards and canoes. As long as you are happy paddling or sailing in a limited stretch of bay repeatedly it's okay. The novelty wore off after a few days.On the positive side, the waters and swimming were sublime. In the spirit of Bora Bora - We sat on our deck one afternoon waiting for something to happen. It didn't.

Anything else, you pay a lot for (e.g. I took to kite surfing (r.r.p a 2 hr lesson XPF 40,000 ~ $500). It would take 4 or 5 lessons to stand up.). Outside the resort there is nothing much. Viatape, the main village on BoraBora was a 3 hour break from the resort (1/2 travel time) and nothing to write home about.

The food is uninteresting, unhealthy, unflavoured and unbelievably priced. On average XPF 3300 for pizza or a burger or a BLT and that was all you could get for a "normal" meal. That is approximately $40. An entree the same. A main XPF 4500ish. A beer, mineral water or coconut juice $10. A bottle of wine XPF 5000+. I'm not sure how you de flavour food (perhaps just add fat and carbs) but St Regis manages. Almost everything tasted like McDonalds, only unseasoned. In one week at St Regis we spent about XPF 140,000 ($1750) on food. The prices are noteworthy here only because we DO mind paying through the nose for bad food.

Breakfast is standard hotel fare with greasy eggs, waffles and crepes all available. Stick to fresh fruit and lemon crepes or poached eggs if you want a healthier option.The "special" restaurant called "Lagoon", served dead wine and an octopus entree so rubbery I had to retire to the restroom after 5 min chewing to spit it out. They replaced it. And a fish main so ordinary that a $10 lunch at an Asian food bar has more sophistry.The resort serves sushi, which at XPF 20,000 ~ $250 for some sashimi, sushi rolls and a seaweed salad with a couple of beers and a sake was the only healthy meal we ate all week. We could eat better for less than $100 in much nicer settings.

Be warned. Once you are in the resort you are stuck with the food. We didn't appreciate the limited choices or the lack of quality. In all, the cost is exorbidant and unjustifiable. We are happy to pay a significant or all inclusive rates (more than for all we could ever consume) if the overall experience is good. We had just come from Easter Island (separate review). At St Regis, by the end of the stay I was sick of signing tabs for rubbish food that reminded me it was expensive and unhealthy tasteless food most of the time.

Everything costs the guest. That shouldn't be a problem if its any good. Paying for an expensive Italian tailored suits gives you quality. Paying for St Regis, I'm not so sure. Something is not right at St Regis Bora Bora - it's formula honeymoon or something. Other guests seemed to enjoy it. I just hope it's not a case of the Emperor's new clothes.

The only thing we can say this was one of our most disappointing holidays that has put us off Tahiti forever. There was no Polynesian culture in sight. Starwood what are you doing? Profitable, probably. Pleasurable, probably not. Return custom. From us, No.

I wrote this on the day we discovered we had an extra day. On other holidays we've madly calculated if we can fit in a couple of extra days. Not so here, 4 days is more than enough. We had 7 nights and we couldn't wait to leave at the thought of another unhealthy meal. We actually skipped a few at the thought.

The Experience: Trapped in Eden, Soulless.

Room Tip: The rooms closer to the island are better than the ones far out on the pontoon if you want to swim o...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tracey_Fentem, Director of Sales and Marketing at The St. Regis Bora Bora Resort, responded to this review, 5 days ago
Thank you for your response and we apologize for any inconvenience or issue which you experienced with us during your stay. We pride ourselves with knowing everything that is going on with our guest's with our lovely Butlers and we do not have your information noted. I would like to review this with you at your convenience. Please feel free to contact me at tracey.fentem@stregisborabora.com or 936 588 3933.

I look forward to hearing from you. Have a lovely weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the st Regis for our honeymoon for approximately 1 week. The location is really unbeatable and the water bungalows are really a dream.
It's such a pitty that the service sometimes really shows weaknesses and communication problems. Management urgently needs to work on processes and better education of staff as well as higher sizing per guest. The food offered is not bad but not really great. Nothing you remember ... Only exception is the lagoon restaurant which is really good. We spoke with many guests and all shares this view - Europeans and Americans ...

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The St. Regis Bora Bora Resort

Address: Motu Ome'e, 98730 , French Polynesia
Location: French Polynesia > Society Islands > Bora Bora
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Bora Bora
#2 Top resorts Hotel in Bora Bora
#2 On the Beach Hotel in Bora Bora
#2 Luxury Hotel in Bora Bora
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bora Bora Resort 5*
Official Description (provided by the hotel):
The exclusive St. Regis Bora Bora is 44-acre island resort located in Polynesian paradise. Our elite accommodation features the 13,000 sq ft Miri Miri spa and Lagoon Restaurant by Jean Georges. ... more   less 
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Also Known As:
The St. Regis Bora Bora Hotel Bora Bora
St Regis Hotel Bora
St Regis Bora Bora
St Regis Resort Bora Bora

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