The Intercontinental Thalasso lives up to its billing as a five star resort with facilities and service to match. Bora Bora and the Thalasso have been described as heaven on earth. It is hard to imagine such a complimentary statement being contained within a review, but it is true. Other than some weak points in the food service area, everything else met and exceeded expectations. As has been said before, even at 100% capacity it seems like we had the resort all to ourselves.
Rooms – The rooms are huge and comfortable. You can easily fit 4 people (as we did). The living room has a rollout bed as well as a couch that easily converts to a bed. The king size bed overlooks the mountain (Diamond Room) is clean and comfortable, even in the warmest part of the year. The deck with personal dock is amazing.
Facilities – Despite the warnings to take bug spray, it was hard to find a bug. I think they spray the property at night, because we never opened the bug repellant. I am not a ‘hang around the pool guy,’ but the infinity pool was irresistible, as was the hammocks and beach amenities. The resort lagoon was great for snorkeling (tons of sea life) and every day at 2:00 the sting rays arrived on cue to the resort beach for feeding. If I could find a flaw with the facilities I would mention it, but I cannot.
Concierge - It is as if they could read my mind. I sent the concierge our itinerary prior to departure. Even though we booked all but one excursion directly, they were listed on the itinerary and the concierge double checked all our excursions. The head concierge, Laure, had a copy on her desk and made notes to double check EVERYTHING. She arranged for room pick-up, boat transfers, taxis, and even gave us tips for our outings. Not one single item was overlooked due to her attention to detail. Because of her verifying our details, every tour operator treated us like royalty when we showed up. (FYI – Book your excursions directly in advance on your own. While the concierge is awesome, the hotel has a mark-up of around 20% on excursions.)
Service – I have never seen such amazing responsiveness from all the various parts of the hotel. The spotlight under the bungalow glass floor did not work. I mentioned this to a maintenance guy I saw on our way back from lunch. Within 10 minutes there was a boat under our bungalow changing the bulb. A sink that drained slow and a burned out closet light were fixed within MINUTES of bringing it up. Turndown service was great, water was delivered every day, fresh towels were provided and the bathroom cleaned 24/7, whenever you want it. Pool service, beach service, transportation, front desk, golf cart rides, were all amazing. They know service is the key to it all and they do it great.
Food – The only weak spot was food. The breakfast was good and I recommend getting the breakfast meal plan. The dinner was standard French Cuisine (small portions and non-tasty), with very slow and not too polite service to match. The best meal was the Japanese Night buffet (made in front of you sushi, grilled to order prawns, desserts, and other food to die for). The Saturday night seafood buffet at the Le Moana was great! They grilled lobster to order. I recommend not getting a meal plan beyond the breakfast and selecting where to eat based on the menu. The free shuttle between the Thalasso and Le Moana makes this an easy arrangement if you wish to eat at Bloody Mary’s or The Bounty.
Summary – Truly paradise. It doesn’t get any better than this. Get an Ambassador membership ($150) before leaving and get some nice perks, such as room upgrade. While expensive, you definitely get what you pay for. This place is the ultimate in decadent luxury. Common travelers to the area said between the three top resorts (St. Regis, Four Seasons, and Thalasso), the IC Thalasso is the best (other than the food). It has everything you could ask for, or dream of. Have fun!!!
- Official Description (provided by the hotel):
- InterContinental Bora Bora Resort & Thalasso Spa is located between the two hearts of Motu Piti Aau, a coral island on the barrier reef. The Deep Ocean Spa is the centerpiece, but the resort offers lots of cultural and recreational activities to fill your days including canoeing, kayaking, snorkeling, stargazing and handicraft demonstrations. ... more less
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- Also Known As:
- Intercontinental Thalasso-Spa Bora Bora Hotel Bora Bora
- Intercontinental Thalasso Hotel Bora
- Intercontinental Thalasso Resort Bora
- Intercontinental Bora Bora