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“Nice resort, but for comparable price choose the Four Seasons” 3 of 5 stars
Review of InterContinental Thalasso-Spa Bora Bora

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InterContinental Thalasso-Spa Bora Bora
5.0 of 5 Resort   |   Motu Piti Aau, 98730, French Polynesia   |  
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Ranked #3 of 18 hotels in Bora Bora
Los Gatos
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
“Nice resort, but for comparable price choose the Four Seasons”
3 of 5 stars Reviewed August 4, 2012

Our family two adults and two teens just returned from a dream vacation to Moorea and Bora Bora. We had read great reviews about the Four Seasons and Intercontinental Thalasso. While in Bora Bora, it is not easy to explore other resorts or restaurants off resort, so we decided to spend four evenings at Four Seasons and two at the Intercontinental Thalasso. While we enjoyed our stay at the Intercontinental, the Four Seasons experience is far superior. We booked the overwater bungalow including breakfast at both resorts at basically the same rate around $1,000 per night. Four Seasons delivered a most-incredible five star experience, while Intercontinental delivered the type of experience you might expect at a four star resort.

There are many examples where comparatively, the Four Seasons exceeded our expectations, here are a few highlights...

Arrival and Check-in The Four Seasons arrival experience immediately makes you feel welcome from the moment you arrive on your flight. The boat to hotel is gorgeous and comfortable and you are given a cold towel. The boat arrives at reception and you are greeted upon arrival and taken by golf cart directly to bungalow for in room check-in by welcoming lovely staff. Room had free fruit, unlimited free water, cookie with our daughter's name, stuffed animal rays on each of the kid's beds and the beds were ready and inviting. Our hostess made a dinner reservation for us and the restaurant greeted us by name when we arrived without need for us to even introduce ourselves.

Intercontinental check-in - mistakes on our reservation were corrected by us at check-in such as our address, room type, however it was not corrected by check-out. The bed set-up was not prepared for four people, and a roll-in later arrived upon our request.

Customer Service Four Seasons Staff strive to remember your name and family members, seem happy, always greet you, proactively offer golf cart rides if they see you walking and seek conversation with guests. The pool staff help you find a chair of your choice, bring cold water, and coconut. Plenty of free sunblock. If you need directions, staff will show you to your destination.

A few examples...

While we were playing volleyball my wife injured herself and got up gingerly, although there were no staff in the immediate area aside from a grounds worker in the distance, within moments several staff arrived in golf cart to offer her medical attention. The next day a receptionist in the lobby asked my wife how she was feeling from her injury.

When ordering a glass of wine at meals, we are poured a tasting first

At breakfast, a mosquito flew into my daughter's juice. Before my daughter could even put down her glass, a waitress saw it, took her glass from her and brought her a new one.

The evening before check-out the concierge called to suggest we remain in our room until 2pm the following day, which was the time we were scheduled to depart.

At the Intercontinental...pool boys were very nice, but generally not easy to find. Needed to track down someone to check-out snorkels and sports equipment. Were told only two tennis racquets, because others were broken.

Intercontinental restaurant staff were limited in numbers and would not come to table to remove plates or offer a coffee refill. Tables did not regularly have salt/pepper and would need to take it off of another table. Lots of flies circling table made eating breakfast unenjoyable. Breakfast buffet not well stocked timely. A gentleman waiting for scrambled eggs to arrive for 5 minutes, approached the asked the omelette chef to request she make him scrambled eggs, but she refused and said she will only make him an omelette. As a result, we noticed a the Four Seasons, more guests had a positive outlook and were happy. At the Intercontinental, guests would competing with each other for the last of an item at the buffet knowing there would be a substantial wait for replacement.

At the Intercontinental bar, when deciding whether to order the $25 vs the $15 wine per glass, I had requested the bar tender if I could taste one. I was the only customer at an otherwise empty bar. She was inconvenienced by the request and appeared to need to obtain approval of someone before she could come back with a taste.

Similar to Four Seasons, we were scheduled to depart at 2pm. As a result of our Four Seasons experience, we called the front desk to request a late check-out. We were not accommodated. The hotel does provide a day room with a shower. The room was very humid, moldy and only had two towels to accommodate the four of us following our showers. We requested additional towels, but they did not arrive in time.

The concierge at Four Seasons seemed more knowledgable about activities and excursions. and the Four Seasons regularly kept you up to date with your personal agenda of scheduled activities. The concierge was also very accommodating when we requested a change to the jet ski tour because we were concerned with the choppy condition. I did learn after the fact, that there are really only a few companies that provide these tours and if you are looking to save a few bucks, you can book them directly.

Pool and grounds

The Four Seasons grounds, facilities, rooms, pool and beach are stunning and immaculate. The pool and beach furniture is plentiful and comfortable. The exercise room has plenty of fresh fruit, cold towels, water bottles, and coffee service and a view of the ocean. The Intercontinental didn't have enough beach furniture. Some guests sat on towels. The Intercontinental exercise room had less equipment, a water cooler and one apple in a basket.

The Intercontinental did have a number of good activities by the pool, daily ray feeding, and in the evening a really great acoustic concert by two musicians on the beach that was very nice. Kudos also to Christophe, the manager of the Intercontinental for listening and seeking ways to continually improve.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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English first
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 29, 2012 via mobile

It's an idyllic place to stay. We stayed there for 6 days and we were very very satisfied with the room, the staff (especially the beach boys) who were very funny. The restaurants offer a lot of choice and for a very good price. From the swimming pool you also have a nice view of the opposite island.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 29, 2012

We had an overwater bungalo looking out onto Bora Bora and it was just incredible- just lying in bed, looking out over the water and the island, words can't describe it. The food was great and feeding the stingrays was amazing (had Steve Irwin in the back of my mind the whole time but they were really friendly!).

The snorkelling wasn't as good as there isn't much reef/ coral around but the water is warm and lovely for swimming. The spa was also really good- there is one room with a glass floor and it is over a pool with fish and coral so you can watch the fish as you get a massage. It is pretty expensive though and my masseus did stop and leave the room half way through to answer her phone which was pretty annoying and kind of ruined it but we had a couple of massages and the other one was nice!

The whole resort is immaculate and the staff were always friendly and helpful.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 26, 2012

I travelled to Bora Bora and Moorea in February 2012 with a friend. We stayed at the Intercontinental Thalasso Spa. The bungalows were absolutely stunning. The rooms were impeccable! The resort was so well groomed, I felt like I was on a movie set that was re-set every morning. We were there during the quiet season, which was exceptional if you enjoy just that: a quiet getaway to forget your everyday life. It might be a little too quiet for those who are thrill seekers: there is not much to do but relax! The sting-ray feedings are amazing. The resort is very clean. We did have a few issues with the slow service, but I think it was more because of the low-season. The restaurant served excellent food, but they were understaffed, and sometimes did not have the items listed on the menu as "specials" of the day. Breakfast was great, lots of choices for all tastes.

The pool staff was exceptionally friendly, they did activities that are quite interesting (making hats, preparing coconuts, etc.) . All-in-all a great time!

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 23, 2012

We stayed here for five nights on our honeymoon after three nights on Moorea. We had a sapphire overwater bungalow, which was beautiful appointed with every imaginable amenity. We loved the privacy of our deck and the comfort of the bungalow itself. The service was impeccable, from housekeeping to waitstaff to spa services. Even though the resort was full, it retained a feeling of peacefulness and privacy. It was a relaxing getaway in one of the most beautiful places on earth.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Melbourne, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 22, 2012

This resort is as perfect as Bora Bora. If you are seeking :
• refined style,
• relaxed elegance,
• the highest standard of accommodation,
• gourmet meals,
• and the friendliest and most helpful staff,
then the InterContinental Thalasso-Spa Bora Bora is the perfect resort for you.

It perfectly captures the magnificence of Bora Bora. Don’t think about staying anywhere else. Just go and enjoy everything it has to offer.

It is truly superb.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2012

Ultimate luxury meets paradise!! Service was outstanding and all I can remember about the staff is how friendly everyone was!!! Food was so amazingly delicious especially their buffet breakfast. We had breakfast and dinner included in our trip, which was a great way to save money. We also were able to bring our own water to dinners which helped with cost. A 240ml bottle costs about $5! Dinners average about $100 per person if you get an appetizer, entree & dessert. Lunch isn't too bad- cheeseburger & fries was about $20. And the room was superb! Way more than what we expected-- true paradise, romance, exceptional service & luxury all in one.

Room Tip: They will try their best to upgrade your room so don't worry about booking a cheaper room.. They...
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about InterContinental Thalasso-Spa Bora Bora

Address: Motu Piti Aau, 98730, French Polynesia
Phone Number:
Location: French Polynesia > Society Islands > Bora Bora
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Bora Bora
#3 Luxury Hotel in Bora Bora
#3 Top resorts Hotel in Bora Bora
#3 On the Beach Hotel in Bora Bora
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — InterContinental Thalasso-Spa Bora Bora 5*
Official Description (provided by the hotel):
InterContinental Bora Bora Resort & Thalasso Spa is located between the two hearts of Motu Piti Aau, a coral island on the barrier reef. The Deep Ocean Spa is the centerpiece, but the resort offers lots of cultural and recreational activities to fill your days including canoeing, kayaking, snorkeling, stargazing and handicraft demonstrations. ... more   less 
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Also Known As:
Intercontinental Thalasso-Spa Bora Bora Hotel Bora Bora
Intercontinental Thalasso Hotel Bora
Intercontinental Thalasso Resort Bora
Intercontinental Bora Bora

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