I am going to Orewa on business.
After looking at their website online, I decided to call and make a booking.
The woman I spoke to was blunt, cold and rude. She couldn't even answer a simple question such as: "What are your reception hours?"
I explained that I wanted to check in while reception was open so I didn't have to ring the nightbell and disturb the managers, but she told me it didn't matter what time they were open. I still do not know what their opening hours are. This woman should not be on the telephones as customer service is paramount when trying to run a business. She either needs a holiday or a job change. I won't be staying there because if someone can't be nice when you call to make a booking, they will be worse when you stay.
- Official Description (provided by the hotel):
- Comfortable Apartments in the Orewa Beach Village, self service but surrounded by Cafes and Restaurants. Secure parking, Gym, Sauna, Spa and heated Lap Pool. Lots of walks and cycle ways, plenty of fresh sea air. Ocean views for you, come along! ... more less
- Reservation Options:
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- Also Known As:
- Nautilus Apartments Orewa