When I last visited Alley Katz I stood at the counter waiting to order for my wife and I while two female staff stood on the other side chatting to each other, ignoring me and leaving me to stand like a fool for a full 2-3 minutes. Time that on your watch - as a customer waiting to get some service that is interminable - and absolutely unacceptable since I was the only customer in the vicinity. Having waited long enough I just walked out, seething, and vowed never to return. 9 months later that is true, and I have spent several hundred dollars in cafe money at other places. Thank goodness there is Mozaik Cafe a few metres away where they don't ignore their customers.
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