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“Great Alpine Accommodation” 5 of 5 stars
Review of Powderhorn Chateau Mount Ruapehu

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Powderhorn Chateau Mount Ruapehu
4.0 of 5 Hotel   |   194 Mangawhero Terrace | PO Box 222, Ohakune, New Zealand   |  
Hotel amenities
Ranked #2 of 7 hotels in Ohakune
Stratford, New Zealand
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great Alpine Accommodation”
5 of 5 stars Reviewed June 3, 2013

We stayed at the Powderhorn Chateau just before the winter ski season started because of the good reviews on TripAdvisor. The staff were very welcoming and helpful, we stayed in one of there apartments which had good amenities. Love the master bedroom and the extra room made it a lot easier since we had young children. The only comment we had was the rooms were a bit dark, however that didn't affect our stay at all.

Room Tip: Visit during the winter or summer season as there is more activities to do E.g Bush walks, Skiing
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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130 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Auckland, New Zealand
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 8, 2013

We had our daughter's wedding at this wonderful place and must say right from the beginning, everything was perfect. The staff could not do enough for us and the accommodation was charming and very comfortable.

The reception could not have been held in a more enchanting venue. The evening went perfectly, better than we could have imagined.

We would recommend the Powederhorn on all levels to anyone looking for somewhere special.

Room Tip: We would recommend rooms on the 2nd floor as they have a balcony. The rooms in the front were very...
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, New Zealand
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2013

Had an incredible weekend down snowboarding in 2012, meals were exceptional, the Materhorn restaurant is superb I highly recommend the full menu but it was such good value I just ended up with Tapas the second night. Hotel guests get priority for bookings and when we went down to have a bar meal they told us there was a 20 minute wait then realised we were guests so took us upstairs to the restaurant without a booking as they wanted us to eat straight away. The double room was beautiful, love them to update the bathrooms so would be a 4.5 star experience and also with kids wouldn't recommend as the night club goes until 3 in the morning at the PowderKeg bar so best you have older children or go during the week for the holidays. But overall memorable for its professional and friendly staff and great food and awesome beds.

Room Tip: we were on the third floor and above the Powderkeg would ask for a back room next time to get a bett...
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Levin, New Zealand
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 13, 2013

I booked a deal online with the Powderhorn. Before buying the deal I checked if we could bring our 2 kids with us. They agreed. I phoned a few days prior to arrival to check booking and got asked abruptly "did you arrange to bring kids" When we arrived at the hotel we were asked the same question and told that they do not usually accept kids on weekends. When they realised we had kids they changed our room to the top floor, corner room. We asked why, they said "becuase of the noise the children would be making it would be less inconvenience to the other guests to have us further away". Our room was dirty and noisy. The after party that was being hosted while we stayed made more noise til 2am, than our kids who were out all day, slept all afternoon and in bed by 8pm. The service from the receptionist was only just friendly enough not to be totally rude. If the Powderhorn do not want kids they should not agree to them and clearly state this policy.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management p, Manager at Powderhorn Chateau Mount Ruapehu, responded to this review, April 16, 2013
We apologise profusely if our actions or advice was interpreted in a way which made you believe you were unwelcome. This was certainly not our intention nor in line with our service reputation. The Grab One deal was designed specifically for guests visiting for the purpose of completing the Tongariro Crossing. The Tongariro Alpine Crossing is a very exposed and strenuous tramp which we consider inappropriate for children. We confidently advise children under the age of 12 not be included. This was also stated in the Terms and Conditions of the heavily discounted package. As we always try to accommodate where we can, we made exceptions for children to be included in the accommodation portion of this package where and when possible.
We have had multiple guests arrive with very young children although reservations have been made for two adults only. This reviewer had informed us they planned to bring children and they had 3 in total. An exception note was absent from their reservation and the Receptionist on duty was concerned the intention was to include the 3, very small children in The Tongariro Crossing. We do apologise for the communication breakdown which didn’t highlight the exception made. The receptionist in question only had the best of intentions.
We are a large wooden building so we are very noise conscious. For this reason we have a two person maximum for the majority of our suites. We have five rooms where we can exceed this occupancy to three and it was one of these rooms which was allocated. We are four star Qualmark rated, this was upheld in a very recent inspection. Qualmark demands a high standard of cleanliness. It was unfortunate the caregiver arrived back to the room with the 3 children before the housekeepers were able to service. She requested not to be disturbed but asked for fresh towels only. We deduced this was the reason for your complaint as we take pride in a high standard of cleanliness.
The ‘after party’ mentioned was at a property adjacent to our building. Although noise control was contacted, the cause of the disturbance was not at a property owned by The Powderhorn Chateau and unfortunately beyond our control.
Due to our maximum occupancy restrictions and the fact Under 5s are not permitted in the heated swimming pool, there are occasions when our hotel is not overly ‘children friendly’. This said, we cater to little people specifically in both restaurants with Children’s Menus and in no way are children or their parents unwelcome when their requirements match our hotel policies.
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Devon
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 7, 2013 via mobile

We recently stayed at the powderhorn following a grabone offer. The hotel is warm and cosy and the staff very helpful and friendly. Food in the bar was great and the hot swimming pool a wonderful way to end an active day. Would definitely stay here again with or without the deal. Rooms are spacious, beds very comfortable and a great, power shower in the bathroom.

Stayed April 2013, traveled as a couple
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management p, Manager at Powderhorn Chateau Mount Ruapehu, responded to this review, April 16, 2013
Thank you for your great review. We are proud of our staff’s genuine desire for all guests to have a great time staying with us. We look forward to accommodating you again shortly.
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Palmerston North, New Zealand
1 review
5 of 5 stars Reviewed March 28, 2013

WOW! My husband and I got married in March 2013 at the stunning Powderhorn Chateau and what an amazing experience it was. From the very first time we meet with the staff at this location we decided it was perfect! Only visting the place twice over the time of planning the staff were amazing to deal with and assisted in everyway possible, giving suggestions and taking care of several things. Several compliments after were mentioned to us from out guests about how fantastic the service, food and accomodation was. We would HIGHLY recommend this venue for an event through to a casual drink. Thanks so much to all the team at the powderhorn for making out wedding day SO perfect! We will be back!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management p, Manager at Powderhorn Chateau Mount Ruapehu, responded to this review, April 16, 2013
We are so pleased you had the perfect day Emma! We have an experienced and dedicated events team who put a lot into helping our brides in every way possible. We feel very privileged you chose us as your wedding venue and that we were able to participate in planning your evening. We look forward to seeing you again soon!
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Camden NSW
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2013

This all NZ timber hotel is built in sections to withstand severe damage should there be an earthquake. The staff,,food,and comfort was terrific but the lighting was a bit dim. The small "town" met al our needs and is very picturesque. The weather was very cold and wet, but it didn't stop us from having our walks. It did mean that the wedding was moved to the function room, which did not faze the staff in the least. Would go again for sure!

Room Tip: Choose a balcony room
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
management p, Manager at Powderhorn Chateau Mount Ruapehu, responded to this review, April 15, 2013
Thanks for your review Irene. You are quite right, our building was built to new earthquake standards so the structure is designed to bend and flex with ground movement. We are really pleased you enjoyed your stay and our small town which is a little quaint in our low season. We look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Powderhorn Chateau Mount Ruapehu

Address: 194 Mangawhero Terrace | PO Box 222, Ohakune, New Zealand
Location: New Zealand > North Island > Manawatu-Wanganui Region > Ohakune
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 hotels in Ohakune
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Powderhorn Chateau Mount Ruapehu 4*
Official Description (provided by the hotel):
Combining all the facilities of an boutique hotel with the ambiance of a an alpine lodge, the Powderhorn Chateau is situated in Ohakune at the doorstep of the spectacular Tongariro National Park. This stunning alpine wonderland is one of only a handful of sites throughout the world to be given dual natural and cultural World Heritage status by UNESCO. ... more   less 
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Also Known As:
Powderhorn Chateau Mount Ruapehu Hotel Ohakune
Powderhorn Chateau Mount Ruapehu Ohakune

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