We booked this 14 day break with First Choice knowing that being end of season there would be a certain drop in facilities outside of the hotel but never expecting it to extend to the hotel itself with the room maid eventually cooking our breakfast..
Firstly I will happily concede that during the high season this hotel was probably, despite it's superb location, a reasonable place to stay, an "OK hotel" - nothing more - it should be the best one there.
Anyone staying there should definately upgrade to a river view room it is worth every penny. The elderly should be aware of the stairs as previously mentioned, especially when wet with no warning signage.
All transactions were paid for in cash as they do not have credit card facilities.
Hotel cleanliness is not a problem, the rooms were cleaned every day to a high standard and the foyer, stairs and outside areas were also well maintained.
The call to prayer at 5 a.m daily did disturb the sleep pattern somewhat but we'd read about it in previous reviews and was not a problem, you got used to it. The numerous stray cats and dogs were a bit tiresome especially when they were in and out of the restaurants.
Dalyan itself is lovely, the locals friendly and the restaurants plentiful. There were some better than others and we suspected a cartel had set the prices as they all, bar one or two, offered the same menu at the same price, (which had crept up 2 lira per item since June we were advised by someone who had been there then). Quite a few had closed it was the end of season and not unexpected there were plenty left.
It was therefore unfortunate that in this idyllic river side setting opposite the rock tombs we experienced issues with our hotel.
Our problems started with the dirty pool, then we had bar closure and a lack of eating facilities by the end of our two weeks.
The pool was the biggest problem. As the beach is a 40 minute boat ride away it was our plan to have a few days on the beach a couple of trips out and the remainder by the pool using their facilities.
When we arrived on the Thursday it was clean and useable, we then had a couple days of wind and quite a few leaves and dirt were blown in and not cleaned out.
By day three it was unuseable and turning green.
By day seven, the following Thursday it was emerald with algae on the side and on the ladders. We complained to the manager whose response was "End of Season" - despite the fact the hotel is advertised as being open all year round - and expressed surprise that anyone would want to use it as it was so cold (75 Degs!). I asked him if he would swim in it and he said "no as I might get an infection". Other guests complained via the reps.and eventually the handyman was observed pouring two 25 litre drums of fluid into the pool, which two days later had had no effect
A pool company was called in on the Saturday they also poured more chemicals in and switched on the recirculation system which nobody had seen working since their arrival.
By the Tuesday a specialist pool company was hired and they attacked the job mob-handed even using an extended vacumm and brush to clean the bottom of the pool, also a first since we'd been there.
By Thursday a.m. on our last day it was almost clean.
That morning I was talking to Gill the First Choice rep, and the manager came over and dropped the bombshell that the owner had decided that in his opinion the outside temperature at 73 degs. had been too cold and nobody would use the pool, so without telling the manager he'd cancelled the cleaning firm contract. The pumps had been switched off and the pool had not been cleaned or the water re-circulated and filtered for three weeks prior to our arrival!
By 4 pm that day it was useable, at 6 pm we were picked up for the airport. 10 days with out a pool.
As previous reviewers have picked up on the hotel is soul-less and management is poor.
Due to the dirty pool and lack of pool visitors the owner closed the pool bar after five days and we were advised to use the inside one, unfortunately it was difficult to track anyone down to supply us with drinks and on the occasions we tried we were sold a warm bottle of water and advised there was no ice or lemon for a Gin and tonic.
Food was another problem, despite it's superb location on the river front no attempt was made to get passing trade or even entice the guests to eat in. No menus, offers, etc. were displayed and you would not know there was a restaurant there.
The breakfast was a good standard, other reviewers have complained that it is repetetive which it is but that is not unusual with continental breakfast. Omelettes one day, pancakes the next.
Unfortunately it went downhill rapidly on the Sunday before our departure when the tea bags ran out ....."end of season", no water melon..... "out of season" (you could still buy them at the supermarket 100 metres away).
After complaints to the manager again tea bags re-appeared the following day, unfortunately the water melon never did neither for that matter did the chef.! He was officially "off sick" according to our reps. but Ali, the receptionist/barman/waiter by that time, said he'd had enough and quit.
At this point in stepped the heroine of the hour, the room maid who for the next 3 days in addition to cleaning all downstairs, the guest rooms, linen etc. was in the kitchen between 8 and 10 every morning cooking the pancakes and omelettes! She is an absolute star and cannot be praised highly enough. Never without a smile on her face she put the rest of them to shame and needless to say earned a generous tip from all of us.
What else is there to say, the manager seemed to spend most of his day in his office on the computer or walking around in front by the pool with a cigarette. His inspiring leadership was copied by everyone else except the maid. The handyman was good, he rectified any problems in the rooms immediately but had nothing else to do other than that, so also spent a lot of his time wandering aimlessly around.
By the end our 14 days there were 4 staff left in addition to the owner - the manager, the handyman, the maid/head chef and the waiter/receptionist.
Due to the problems and atmosphere numerous guests left early, and a couple with Anatolian Sky guests re-located after 1 day there.
It is not therefore surprising to learn that Anatolian Sky and Tapestry have withdrawn the hotel from their 2011 brochure leaving First Choice/Thomson as the only recognised main agents.
What is undoubtedly the best hotel in Dalyan for location, room size and cleanliness is totally let down by inept management . If you are considering it I would be very wary of booking this out of season.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.