This property has the makings of a stunning hotel unfortunately spoilt by firstly the staff and secondly the need for some refurbishment.
Good points are a great location inside the amazing city walls and pleasant, spacious rooms.
Bad points are the staff who, almost universally, exhibit an indifference bordering on rudeness. This may be because, being state owned, they are presumably answerable to a civil servant in Madrid rather than the guests they are supposed to serve.
Acceptable for a one night stopover but it is really a shame that such a potentially great hotel is so poorly staffed.

Very good location just inside the walls of Avila and easy to find. Parking restricted and cannot be booked in advance. Reception surly and hotel very tired with threadbare carpets and unwelcoming on a very cold and wet day. Several flights of steps up to reception desk and only access for disabled we could see was from garage. Similarly several lots of steps inside before lift is accessible. Room good size but with wooden floors, a bit cold, bathroom OK but nothing special and rather narrow. Food was terrible both for dinner and very poor buffet breakfast the following morning.

We stayed in this Parador for one night, during a 22-day trip around Spain. It is a comfortable hotel, very nice atmosphere. Staff is ok if you speak Spanish, but my wife tried to talk to them in English and got a rude answer. Breakfast was below average considering the price we paid, but not totally hopeless. Location is fine. Their parking was full, but we managed to park on the street, on a legal parking 50m away from the hotel, so nothing to worry as to fines. Lots of great-grandparents on the place, so it felt a bit weird... But all in all, it is a place we could stay again if we ever went back to Avila...

The reception at the front desk was downright rude. The woman at the desk was alone and spent the first fifteen minutes on the phone, without apology, and ignored the four of us standing in front.
The manager came and became very annoyed at having to explain the parking situation. (He later helped with the parking but was visibly annoyed at the gratuity received).

The townspeople warned us about the restraurant (verified by the breakfast included the next day). On the plus side, the rooms were ok, the beds comfortable and our room was fairly well appointed.

The reception totally colored our view of the town and we bid a quick adieu to Avilla, which was too bad as it is really a very charming and colorful town.

Advice is to stay somewhere else, if you can.