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“THE best place to stay in Sapa” 5 of 5 stars
Review of Sapa Rooms Boutique Hotel

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Sapa Rooms Boutique Hotel
018 Phan Si Pang St | Fan Xi Pang St, Sapa 19999, Vietnam   |  
Hotel amenities
Ranked #28 of 44 Hotels in Sapa
Victoria, Australia
1 review
“THE best place to stay in Sapa”
5 of 5 stars Reviewed February 4, 2010

My partner and I stayed here in mid-January 2010 and had the most fantastic time. Sapa itself is a beautiful location, but our experience was made all the better because of the amazing staff. Their friendliness and attention to detail was among the best we have experienced anywhere. You can choose from a variety of activities, all arranged by the staff - activities that you can adapt to suit yourself. The thing we really liked was the fact that this business supports the local community and employs ethnic minority groups. Great rooms- very trendy and well decorated, quiet and relaxing. The restaurant was excellent, exceptional food. In short, one of, if not hte best part of our stay in Vietnam because of the service and general friendly atmosphere of Sapa Rooms Boutique Hotel.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bragg Creek
1 review
5 of 5 stars Reviewed February 2, 2010

My son, husband and self spent 3 nights at this hotel with its wonderfully social conscious owner Pete and his incredibly attentive and pleasant staff. I would describe this hotel with it's 6 rooms and lovely lounge and restaurant to be "Simple elegance/Basic chic. The bed linens are hand made in Hoi An, the beautiful roses that adorn each room are locally grown, hand picked and actually have a fragrance. There are beautiful pottery and clay sculpture throughout the hotel. Pete is a huge supporter of the local ethnic minorities hiring and training many of these enthusiastic and warm people. A great team who are anxious to make your stay memorable...and that they did!! We know we will return.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
1 review
5 of 5 stars Reviewed February 2, 2010

Our 7 members (3 adults/4 children) 6D5N trip to Sapa during Dec 09 was a great experience. Staying with Sapa Rooms Boutique was the best choice ever made after comparing with the first hotel we stayed in Sapa. The warm welcoming/hospitality from Pete Wilkes and his team warmed our hearts till today. We have never stay in a boutique hotel that is so welcoming to children/families. Being at Sapa Rooms Boutique is like being at home. The 2 VIP Deluxe family suite rooms we booked were fantastic. Good beddings, toiletries, toothbrushe sets, generous space, cleaniness, fresh flowers were things we enjoyed having. Plus, our children had a great time watching DVDs in the rooms with loads of selection available at the attic space. Speaking of attic space, it is an absolute, brilliant, lovely warm place to have. It is a self contained space with couches, board games, books to allow not only children, but adults to indulge into. We spent our last 3 hours at the attic, chilling out while waiting for our coaster to pick up for train back to Hanoi.

Before we came to Sapa, we read/learnt about Pete's community work towards the Sapa community and the Ma Cah School. The first day after we checked into the Sapa Rooms Boutique Hotel, we saw a huge truck arrived at the door front. Pete and his team unloaded boxes and boxes of stuff which we thought were groceries. At a less busier hour, we had a chat with Pete and wow! those boxes were not groceries. The boxes contained warm jackets and other stuff for the Ma Cha School children to keep them warm through the winter. Pete shown the jacket to us. We looked, felt the material of the jackets and we concluded that the money was really well spent as those jackets were of very good quality purchased direct from a Vietnam Factory. Seeing is believing, really. We felt the enthusiasm, strong commitment of Pete and his team. Ourselves, we donated 40 pairs each of gloves and slippers as a gesture to go along with Pete's movement. We even booked a specially customised baking session for our 4 children and the proceeds went to the Ma Cha School and Sapa community too.

Meals at Sapa Rooms Boutique were great too. The breakfast was an absolute deal - pick your choice with a hot beverage. I personally miss the corn fritter with wild mushrooms, fried banana fritters with ice cream, muffins. Am salivating at the thought of these. Ingredients use are organic and very fresh, partly the hotel sits right in front of the Sapa Market where all the fresh produces can be found.

We will be back for a return visit to Sapa as our children have been harping us to go back Sapa and Sapa Rooms Boutique since we returned to Singapore.

To Pete…
"We have personally seen you with the physical goods which you have despatched to the Ma Cha School and we do have lots of faith/trust in whatever you do and your enthusiasm."

  • Stayed December 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 30, 2010

We feel foolish for being seduced and duped by the Sapa Rooms website. Alarm bells should have rung, as the hotel was not listed in any of our five guide books.

We booked the hotel, and Hanoi-Sapa train travel in a two-berth sleeper through the hotel, two months prior to our holiday. Their prices for the sleeper seemed high, but the hotel assured us in an email confirmation that they represented good value as we would be accompanied to the station by their representative and would travel in the King Express VIP carriage. In the event it was a complete shambles. with their representative buying our tickets at the last minute off touts at Hanoi station, and us travelling in an inferior four-berth cabin. When I complained to Pete Wilkes, the hotel manager, he told me I was the problem, as I didn't understand how things worked in Vietnam. We were not prepared to travel back with Sapa Rooms, so booked the return train at the excellent government tourist office in Sapa, travelling on the King Express at half the cost that Sapa Rooms would have charged.

When we booked the accommodation, the hotel quoted a significantly higher price than that on the website. I corrected this, but at check out an attempt was again made to overcharge us. The bill was in Vietnamese dong, making it difficult to spot the overcharging. Mr Wilkes was adamant that the higher prices were on the website, and only corrected the bill when I was able to produce a printout of the relevant website page.

We did not book any of the hotel's tours, as it was obvious that they were ludicrously over-priced. Other guests were shocked when they realised the going rates locally.

Sapa Rooms clearly regards guests as walking dollar signs, and sadly we left Sapa feeling cheated and lied to. The hotel makes big claims about the charitable work it undertakes with the local community, but worryingly the 'work' is not validated or accredited by any reputable agency or organisation.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed January 30, 2010

The road directly outside Sapa Rooms has been excavated, whilst major drainage works are undertaken. The work hours are long, the noise absolutely deafening, and it is difficult to access the hotel through the rubble and mud. If you like large TVs and flat-pack furniture this hotel might be for you, but it is definitely not 'boutique'. Our room was shabby, particularly the bathroom, with broken down floor tiles, a dirty basin, and items (toothbrushes etc) left by previous occupants. The inclusive breakfast arrangements are mean, with only one food item 'allowed'. All other food items are charged extra, as is breakfast coffee! The check out bill is presented in Vietnamese dong, When we converted it to US dollars we realised we were being over-charged. So overall a very disappointing experience. When we, and other guests, complained we were told that we did not understand 'the concept'.

  • Stayed January 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
1 review
5 of 5 stars Reviewed January 28, 2010

Me and my two sons, aged 14 and 11 had a great stay in SAPA Rooms. Pete realy helped us to organise the trip prior to our arrival and we had a great trip in a Russian Jeep out to the Village and a Great Hot Bath. We then did the Seo Trung Ho trek for two days and that was a highlight of the trip.

The Hotel is great and is finished to a very high standard.

I would recommend this to anyone.

Thanks

Neil

  • Stayed January 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowral, Australia
Top Contributor
79 reviews 79 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 28, 2010

We stayed for 2 nights recently, using Pete's midweek package, and it was great value for money. The hotel is very conveniently located right in the middle of town, next to the markets, Our room was on the second floor and was very comfortable with great views of the town and over the valley. A heater was provided which is necessary in December as the nights were cold. the bed was comfortable and there is a new flat screen TV and DVD's provided. the bathroom is a little more basic and you need to be careful not to spray water around the room as there is no curtain. Our breakfast and dinner were included and they were excellent. It is so hard to choose from so any lovely dishes. The stafff are all incredibly helpful and efficient. We did 3 day trips and treks with local guides provided by Pete and they were both wonderful and so informative. Don't miss coming to Sapa and staying here! It was the best part of our 24 day trip to Vietnam!

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapa Rooms Boutique Hotel

Address: 018 Phan Si Pang St | Fan Xi Pang St, Sapa 19999, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites
Hotel Style:
Ranked #28 of 44 Hotels in Sapa
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
Sapa Rooms is a community focused hotel with a big heart. Established by its Australian owner in 2007 to assist the local ethnic minority communities who inhabit the Sapa region. Sapa Rooms is a popular destination for people wishing to experience the real Sapa in a way that no other business in Sapa can offer. Through out their properties their guests are encouraged to make conscious decisions which impact their holiday destination in a positive way. If you wish to travel with generosity and give back while feeling a real connection to the culture then Sapa Rooms will be more then a hotel stay for you, it will be a real moving experience. We encourage our guests to assist with our numerous community projects when they stay in our lovely relaxed boutique hotel because we believe our business has a responsibility to give back to the local community. Our staff team over more then 90 people comprise local ethnic minority people and disadvantaged youth who have been trained in the hotel’s ongoing vocational training program. Our team of chefs have been thoroughly trained at KOTO the school for disadvantage youth, in Hanoi. Our rooms are inspired by the romance of the surrounding mountain ranges, a haven of simple style and comfort. With crisp white linen, flowing silk curtains, and original art works. Each room has a 80cm plasma TV, DVD library, cable TV, book and games library in 5th floor lounge room. Our restaurant is very popular as all the produce is organic and grown on our retreat. An extensive wine list, local Vietnamese and fusion international dishes with many vegetarian options on the menu. The Australian owner comes from a chefs background so guarantee you will enjoy the food his enthusiastic team serves up each day. Homemade ice cream, freshly baked cakes and real coffee is just the beginning. Every piece of art in Sapa Rooms tells a story, they have all been hand crafted by the owner using the local artisan talent and tools, the owner sources all the materials locally by trekking into the jungle to free and fair trade with the ethnic minority people. Sapa Rooms believes socially aligned sourcing is a step in the right direction for positive change. The entire team in Sapa Rooms looks forward to welcoming you to Sapa and are waiting to look after you. ... more   less 
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