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“Nice and friendly but a bit disappointing” 3 of 5 stars
Review of Sapa Rooms Boutique Hotel

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Sapa Rooms Boutique Hotel
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018 Phan Si Pang St | Fan Xi Pang St, Sapa 19999, Vietnam   |  
Hotel amenities
Ranked #29 of 46 Hotels in Sapa
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Nice and friendly but a bit disappointing”
3 of 5 stars Reviewed January 15, 2013

We stayed in the hotel for two nights with our three kids. We booked two rooms next to each other (one was a suite I think). The hotel is very nicely decorated and the rooms were nice and spacious but there were some annoying faults. It was very cold in Sapa and the heating with the radiator was not doing the job both because of the size of the rooms and the fact they were not properly insulated. In one room the shower door didn't close and in the other room the vent in the toilet didn't work. One of the room doors squeaked terribly when opened. We asked them to try and fix it and they said OK but didn't do anything about it... Other than that it was all good. Breakfast was good and the staff was helpful although other than one English speaking lady the others hardly spoke English. We also booked our train tickets from and to Hanoi on the night trains through them from overseas and that was a very good experience. It all worked fine and we got what we wanted.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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469 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Queensland
Top Contributor
61 reviews 61 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 15, 2013

We rearranged our plans to spend a very special Christmas at Sapa Rooms together with our friends, and were so pleased we did. Whatever the weather may be or the hotel may lack in insulation - the decor, the atmosphere and certainly the staff make up for. If you have high expectations, perhaps this is not for you. The decor is a little 'rustic' and very local. We loved it. We arrived off the train on a very cold Christmas morning to a hearty breakfast and cuppa. We wandered around the town and ate lunch at the Village Noshery - yummo - hearty Pho. Then in the evening we waited on approx 80 village children who enjoyed a hot Christmas dinner. They were all given some donated clothes as gifts and little party favour bags also. It was wonderful to see how much it meant to them. After a quick clean-up we sat down and enjoyed our very tasty fare. The next morning we went to Ma Cha School with all our 'gifts of stationery etc for the kids. Another special experience. I would love to have spent longer there. Those children touched our hearts. We then did a 9 km walk through a couple of local villages with our entertaining guide ?Suemay (sorry if I have spelled incorrectly). The young people who run this hotel and the Noshery deserve much credit. Some speak English better than others, however, their eagerness to learn is commendable. Peter Wilkes, you do an amazing job. I only wish we had the opportunity to meet you. Despite being fogged in, we had an amazing time in Sapa, and I personally would love to return at a different time of year. It will be a Christmas we will treasure for a very long time. One slight hiccup - hotel forgot to return our passports and in the rush to leave, WE forgot to ask. So sitting in Than Son Restaurant in Lao Cai, with our train tickets, the alarm bell rang. A few phone calls later and with ten minutes to spare, a lovely guy had ridden down the mountain in miserable weather with said passports. A huge thank you to all concerned.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 7, 2013

Overall Sapa Rooms is good.

They messed up our booking so we were not on the list for the day we arrived but they had a spare room so it was OK.

We stayed in room one. There were large holes around the windows so it was very loud and cold but it was OK. Bathroom was also pretty average.

On the plus side the food is great and the common areas are really lovely to sit around and relax in. The walk they organised to Cat Cat was also nice.

Room Tip: I'd avoid room one... but I don't know what the other rooms were like.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borås, Västra Götaland, Sweden
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2012

Modern place with nice atmosphere and nice breakfast (moden food). The room we stayed in was a bit strange with seperate bathroom and shower, but not a big deal. The room was a bit too dark. We stayed in a room that was called suite but we found it more to be for more than two people (one extra stationary bed). If you are just two people, book a regular room.

We booked a trekking tour via the hotel, wich was very nice with a good guide.

If your planning a trip to Sapa, book the transport from the train station in Lao Cai in advance through the hotel. We got ripped of by the local "buss maffia" on our way there. On our way home we booked the transfer through the hotel and it ran smoothly.

The hotel is located very central and close to everything in Sapa town. The owner and staff was very friendly and helpful. On the afternoon at departure day we were offered a room for shower before the night train, wich was great.

We ate several times at the hotel restaurant and it was nice food, westen and Vietnamese.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 20, 2012

Excellent experience in Sapa. We stayed at the sister hotel in Hanoi first and enjoyed our time there, but Sapa Rooms is in another league. The owner organised all our travel plans and this was a great help as it would have been difficult navigating the public transport system ourselves. The transfers were timely and efficient. Staff at the hotel were friendly and always ready to help. They pointed us in the direction of some great local tours. It was great to see the hotel's ethos in action - helping local communities and the disadvantaged. The cooking class and walking tours were highly enjoyable as was the food. The rooms are spacious and comfortable and the bathrooms adequate. Very enjoyable overall.

Room Tip: Stay in a suite if you can for the extra room and to get a separate bathroom/toilet.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barcelona, Spain
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 16, 2012

I am not the type of person who likes to write reviews of places I have been but this place is so special that I must take the time and hopefully inspire others to visit! The Food is AMAZING, the design so unique and pure, the rooms clean and private and the whole atmosphere so beautiful.

If you really want to indulge in the vietnamese culture, this is the place to go. Yes it has its luxuries but they give back so much to the community that everywhere you look you feel the love.

Pete the owner is a real artist at heart! He just wants to contribute to the well being of the vietnamese people and without his guests he would not be able to do so. This gives you a special feeling when your there, knowing that you too make a difference.

Patience in important as all employees are locals and they are learning, but they do their best and always with a smile which makes it easy.

Overall a really amazing place to stay!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi, Vietnam
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 14, 2012

Nice furniture with local arts and crafts, plus good music, creating a very pleasant atmosphere in the lobby. The room decor is nice too.

BUT, like with most things in Vietnam, it is not well maintained. It is showing more and more flaws, things which could be easily repaired, but they simply don't care enough or just don't see the details. Also, they don't realize that there are cockroaches running around on the lobby tables, as well we had some in our rooms. Moreover it was smelly from time to time in and around our room. Probably something to do with the sewage system. But that's a general problem in VN I guess, one that has not too difficult solutions though. It smelled also like gas in the lobby area every once in a while, apparently gas was leaking from their cooker and they didn’t realize and care to solve the problem. The entrance and the room doors would also need some fixing, they don’t work very well. The bathrooms have some nice detail, but overall poorly designed.

Food was fairly good, not great though. Value for money is just ok. What I particularly don’t like is that they list before tax prices on the menu. So eventually they add another 15% to everything they sell, including their tours, etc.

The tours they offer are very expensive. Considering the fact that the average income in Vietnam is around USD100 per month, I find it expensive to pay USD 35 per day/per person for a 6 hour tour. I recommend to go on your own, its more adventures and if it’s not too foggy or cloudy, you will find your way around. Maps are poor in quality, but it may help to get one for orientation.

Conclusion: Considering that the average room rate is around USD 70, the value for money is ok. Not great, but not bad either. Saparooms needs some upgrading and refurbishing very soon. More attention to detail please! It feels like they are more and more using this hotel as a cash cow, milking the tourists, making profits, but not investing too much into keeping the standard. I don’t blame them, after all it’s tempting to do it this way. But they may loose their leading position in the boutique hotel section if competition is increasing. And it will.

Some addition info:

Something I found very funny, even though it is not relating to the hotel. When negotiating with shop sellers, especially the Vietnamese, tell you that their products, jackets etc. are made in Vietnam and not like many others, which sell slightly cheaper and are supposed to be terrible in quality, in China. In fact all products are the same, are bought from the same distributor. Resentment over Chinese is widespread and it was funny to see how they use this even when selling their products. Obviously the quality of products from China and Vietnam is pretty much the same. Chinese products may be even better, since they are more advanced in technological terms.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapa Rooms Boutique Hotel

Address: 018 Phan Si Pang St | Fan Xi Pang St, Sapa 19999, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Shuttle Bus service Spa Suites
Hotel Style:
Ranked #29 of 46 Hotels in Sapa
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
Sapa Rooms is a community focused hotel with a big heart. Established by its Australian owner in 2007 to assist the local ethnic minority communities who inhabit the Sapa region. Sapa Rooms is a popular destination for people wishing to experience the real Sapa in a way that no other business in Sapa can offer. Through out their properties their guests are encouraged to make conscious decisions which impact their holiday destination in a positive way. If you wish to travel with generosity and give back while feeling a real connection to the culture then Sapa Rooms will be more then a hotel stay for you, it will be a real moving experience. We encourage our guests to assist with our numerous community projects when they stay in our lovely relaxed boutique hotel because we believe our business has a responsibility to give back to the local community. Our staff team over more then 90 people comprise local ethnic minority people and disadvantaged youth who have been trained in the hotel’s ongoing vocational training program. Our team of chefs have been thoroughly trained at KOTO the school for disadvantage youth, in Hanoi. Our rooms are inspired by the romance of the surrounding mountain ranges, a haven of simple style and comfort. With crisp white linen, flowing silk curtains, and original art works. Each room has a 80cm plasma TV, DVD library, cable TV, book and games library in 5th floor lounge room. Our restaurant is very popular as all the produce is organic and grown on our retreat. An extensive wine list, local Vietnamese and fusion international dishes with many vegetarian options on the menu. The Australian owner comes from a chefs background so guarantee you will enjoy the food his enthusiastic team serves up each day. Homemade ice cream, freshly baked cakes and real coffee is just the beginning. Every piece of art in Sapa Rooms tells a story, they have all been hand crafted by the owner using the local artisan talent and tools, the owner sources all the materials locally by trekking into the jungle to free and fair trade with the ethnic minority people. Sapa Rooms believes socially aligned sourcing is a step in the right direction for positive change. The entire team in Sapa Rooms looks forward to welcoming you to Sapa and are waiting to look after you. ... more   less 

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