I arrived at 7am to be shown to my room. All good so far. View was great, room was clean and pleasant. Fruit bowl had a single apple. This was replaced a day later with a single pear. No fridge, no room safe (even though website says it does). WHen asked about this....I got a blank shrug. The breakfast as a previous reviewer quoted, was appalling and the worst of my entire Vietnam trip.
I spent half my trip to Sapa trekking and half teaching. As I was coming back during the day time I often found the hotel unmaned. In fact, on one occassion I was greeted from the open door or a guest room, with the receptionist lying in the bed. The key was left on the top and often I just let myself in and wandered round the hotel and my room. I took to taking my key with me. On return from trekking they did agree to let me have a shower before my train, but after a 15min wait showed me to a dirty shower cubicle in their travel agency.
This hotel has a lot going for it, but until the staff can change I wouldn't go back. Being a trekking resort I understand that during the day it can be sleepy and boring, but the basics of hotel management realy should be adhered to.
The worst was the lying. I was on the top floor and there was a loud whirring noise that went into the night. I investigated and foudn there to be a large water tank above my room. When I asked what the noise could possibly be and asked if there was anything above me I was told there was not and they hadn't a clue what it could be?! The last night they worked out what it was (and then turned it off) which meant no hot water!!!!
All in all, it's a shame as the view and location are great.
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- Also Known As:
- Mountain View Sapa