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“Run down and poor service of staff at Sapa Hotel” 1 of 5 stars
Review of Sapa Lakeview Hotel

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Sapa Lakeview Hotel
12 Ngu Chi Son St, Sapa, Vietnam   |  
Hotel amenities
Ranked #10 of 54 Sapa B&B and Inns
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
“Run down and poor service of staff at Sapa Hotel”
1 of 5 stars Reviewed February 12, 2013

I have traveled with family to sapa by train from hanoi during Tet festive season. When we arrived at hotel lobby 6am, the hotel was locked. Our local guide has to call the staff to unlock the door. Its seems that there was a shortage of staff, hence there was no meals from the hotel on the day of our arrival. The local tour guide arranged all the meals at the central of sapa.

Our room has a cup that was chipped on the side. (see photo) The kettle in the room was rusty. (see photo) There was no hot water , weather was cold during the period of our stay. Although there was a coil heater in the room, it looked unreliable to be switched throughout the night. We slept in the our sleeping bag to keep warm at night.

Furthermore, we were informed by local guide that the breakfast was 7-9am on the next day. On the following day, when we went down to lobby at 8:10am, there were nothing ready. (see photo) The staff would then started to boil water , cooked noodle soup and made coffee at our request. :(

In addition, the night when we arrived was the eve of Tet, it was rowdy and noisy at midnight. The next day, we saw the shells of peanut and empty beer cans on the table of main hotel lobby. (see photo) Apparently, the staff celebrated Tet at the main lobby.

Overall experience was terrible.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Đoan Trang L, Manager at Sapa Lakeview Hotel, responded to this review, May 7, 2014
Google Translation
Thay mặt tất cả các thành viên của khách sạn Sapa lake view, tôi gửi lời cám ơn chân thành tới sự đóng góp ý kiến và nhận xét của bạn về khách sạn chúng tôi. Nhưng theo thời gian nhận xét của bạn thì không đúng với thời gian hoạt động của khách sạn chúng tôi. Khách sạn chúng tôi bắt đầu hoạt động kinh doanh vào tháng 5 năm 2013. và thời gian tham gia các trang mạng là vài tháng sau đó chúng tôi mới đón khách nước ngoài. Chúng tôi hy vọng các bạn xem xét có thể nhầm lẫn nào đó. Nếu có dịp chúng tôi hy vọng được chào đón các bạn ở khách sạn chúng tôi, bạn sẽ thấy được thực tế khách sạn chúng tôi không phải như bạn đã viết.
Chúc bạn sức khỏe và thành công
Quản Lý - sapa lake view hotel
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21 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
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English first
Perth Western Australia
Top Contributor
76 reviews 76 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed April 24, 2012

The Sa Pa hotel, overlooking the lake, is nicely presented. However the room we stayed in for one night was a bit disappointing - the paintwork was patchy on one wall, we were not able to access hot water during our stay, and my sister received a small shock from the power point so we decided not to touch it again or recharge our camera/iPad (dodgy wiring seems endemic in Vietnam, however). Apart from that, the beds were firm but comfortable, we slept well, there was enough room to spread out our luggage, the minibar fridge was useful for chilling our drinks, and there was quite a nice view of the lake from the large balcony running around the outside. The staff were very competent and spoke good English. The set breakfast was fairly nice although the omelettes were a little oily.
After one night we took off to a homestay in Ta Phin (which was fantastic, by the way) and the hotel happily stored our larger luggage while we were away. When we returned we decided to move to a different hotel, mostly because we wanted a warm shower. The Sapa hotel was in a fairly good location, only about a 10 minute walk from the markets. Given the cold showers, it was not the best value for the 30 USD we paid - for just a few more dollars we found better. If they had provided hot water it would be fine. To be fair, we did not complain about the water, so didn't give them a chance to rectify the problem.

Room Tip: Check the room before you settle in and if you're not happy, do ask the staff if you can change...
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  • Stayed April 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 13, 2010

Friendly , helpful and attentive staff ,always smiling and prompt in giving the services, like when we first checked into the room, the staff immediately brought the heater in and ensured that everything was working well without being asked. Excellent reception /frontline staff, very helpful in giving directions to the Sapa Market and the shops. Good location in front of a lake, about 3-5 minutes walk to the Sapa Market and the shops/stalls and free use of internet. Good restaurant within the vicinity especially Little Sapa Restaurant just next to Sapa Market at 18 Cau May Street- it serves excellent Vietnamese and fusion food.

  • Stayed December 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
57 reviews 57 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed March 20, 2008

The info on various wholesalers sites about this hotel is totally misleading.This is truly an appaling hotel.We arrived and found the room unheated until they provided a portable radiator and electric blanket.No heating in the rest of the hotel so the guests ate breakfast in their outside jackets.The rooms were furnished iwith soviet era furnishings.The bathroom was antiquated and stained.The staff seemed disorganized and a bit out of it.It seems various tour operastors book people here so be wary .Sapa itself is well worth a visit but find other accommodation.

  • Liked — location
  • Disliked — everything
  • Stayed February 2008, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sapa Lakeview Hotel

Address: 12 Ngu Chi Son St, Sapa, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Bar / Lounge Beverage Selection Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #10 of 54 B&Bs / Inns in Sapa
Price Range (Based on Average Rates): $
Number of rooms: 20
Official Description (provided by the hotel):
Sapa LakeView Hotel is ideally located in the center of Sapa town on the Ngu Chi Son street. Just 5 minutes on foot to reach Sapa love market or Sapa market, near Sapa car station, banks, and tourist and entertainment centers in Sapa town. The hotel is an ideal place to fullfill your perfect stay in Sapa.The perfect accompanied services bring you the profession of Sapa LakeView Hotel. An elegant restaurant allow our guest to enjoy oriental and also occidental food, specially traditional Vietnamse dishes and local food.Additionally, Sapa Lake View is new, well-equiped with elegant funitures, with a professional staff team who always remain available to meet your conveniences. Feel free to contact us anytime in case you have any questions or concerns. ... more   less 
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