We stayed here in January 2012. It was very cold and rainy when we were there and it was very very cold in the hotel. We only got a small heater in the room which only gives direct heat. Therefore we could not warm our room properly and the whole room was damp of the cold and rain. We could also not dry our clothes properly because of the damp in the room and the fact that we did not have a proper heater.
The dining room was also very cold and they only had a local heater which did not work properly either. The staff was also not informative. We booked a tour with them through our hotel in Hanoi and the hotel staff at Royal Hotel only informed us on the time we should be down, but for example did not tell us we had to check out. So we went down without our luggage and then they told us we had to check out. And to top it all the guide was then annoyed with us and told us us to hurry up. That was very annoying.
Further, food in the hotel is ok, but there are way better places to eat in Sapa than in the hotel. Also, the staff is not very friendly. We ordered a set dinner option and then they brought out a totally different set menu. When we said we ordered something else, the first reaction of the waitress was that her brother was already cooking so we should eat it. We refused and then eventually we did get the correct menu.
All in all, I would not recommend this hotel or the tour organised by the hotel. There are many hotels in Sapa which are better than this one. Especially when the weather is as bad as it was when we were there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.