Stayed 4 nights while in Sapa. Very clean, very quiet, great service. Everything from the pickup at the train station, to the reservations being there, the view from the rooms, very comphy beds, great staff, great tours by one of their staff, Mr. Thang, and great breakfasts. The staff were always attentive to my needs, always had great suggestions on tours and restaurants, always ready to make my stay an enjoyable one. Nice massages available, nice after a day of trekking. A very nice experience in a terrific little town in the mountains. Couldn't asked for more.