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“Great hotel, in a great location” 4 of 5 stars
Review of Victoria Sapa Resort and Spa

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Victoria Sapa Resort and Spa
4.0 of 5 Hotel   |   Xuan Vien Str., Sapa Dist.,, Sapa 84, Vietnam   |  
Hotel amenities
Ranked #9 of 41 Hotels in Sapa
UK
Top Contributor
51 reviews 51 reviews
23 hotel reviews
Reviews in 40 cities Reviews in 40 cities
39 helpful votes 39 helpful votes
“Great hotel, in a great location”
4 of 5 stars Reviewed January 22, 2013

Sapa is so beautiful, and you want it to stay like that. The Victoria Resort is committed to keeping the environment as it is. It was nice to stay in a hotel chain which takes this very seriously. The hotel itself has fabulous rooms, and great facilities. It is a short walk to town, and local restaurants and the market in Sapa. The room, and the service was great. Breakfast was of a high standard with lots of choice.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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605 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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Sydney
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 17, 2013

Let me start with the Victoria Hotel train trip to Sapa, because that seemed like the ideal way to get to their hotel. Unfortunately the continual smashing of hard metal against even harder metal underneath our carriage for most of the way was a bit like the bad taxi ride from the airport to a hotel - it colours the rest of the stay. I can't even imagine the engineering that results in a random but constant clanging that has nothing to do with the rails themselves. I've had and enjoyed many train trips overnight. This wasn't one of them.

The hotel though was great. Lovely comfortable room and plenty of covers on the bed to snuggle up in the chilly cloud mists. Beaut breakfast with a huge buffet variety, attentive staff and a great location. Wonderful views as the clouds clear and re-align.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VSP_Management, Manager at Victoria Sapa Resort and Spa, responded to this review, February 2, 2013
Dear Victoria guest,
Thank you for staying at Victoria Sapa Resort and Spa.
Thank you for all excellent comments on our hotel facilities and staffs. We are sorry to read that you didn’t enjoy your train trip on board of the Victoria. For your information, the Victoria Express Train is running on a local railway but, through cleanness, security atmosphere and service, it stays the ideal means of transportation from Hanoi to Lao Cai.
Any way, thank you for your time and sharing your experiences to our guest.

The Hotel Management
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Melbourne, Australia
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 15, 2013 via mobile

We spent 2 nights up in the hotel. At the time we stayed the fog was so thick we couldnt see any view at all. This was very exciting for the kids although a view would have been nice for a photo.

The breakfast in the hotel was the most amazing we have experienced during our 3 weeks in Vietnam, try the local Vietnamese pho and crispy pancake. Plenty of quality choices.

The rooms were quite nice, comfortable beds and good facilities. Room 124 needs the showerhead fixed though.

Overall I would recommend this hotel.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VSP_Management, Manager at Victoria Sapa Resort and Spa, responded to this review, February 2, 2013
Dear Dream21,
Thank you very much for staying at Victoria Sapa Resort and Spa

We appreciated very much your positive feedback and comments on our rooms and breakfast. As mentioned in your comment the shower head in room 124, we checked and it has been fixed.
Thanks again for having stayed at Victoria Sapa Resort and Sapa and for giving us your valuable feedback.

We hope to welcome you again in Victoria Sapa Resort and Spa.


The Hotel Management
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Vancouver, British Columbia, Canada
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 8, 2013

This was a gorgeous hotel in Sapa! The hotel property and location were great, a little "out of the way" until I found the secret road that I could have used. Some local near the hotel had their music cranked, and it wasn't really music more of a lecture in Vietnamese, blaring at about 0600 one morning.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review, January 19, 2013
Dear aaronvonhagen,

It is very nice from you to rate us 5 stars, thanks a lot.
We are sorry to read that you encountered some noise issue in our Property, but, unfortunately, this is the local people committee message to the town, which not happens every day.
To get ready for a nice day, our Spa opens at 7AM if you would like to enjoy an early swim, and our breakfast at 6.30AM as an alternative.
We will be happy to welcome you again in one of the Victoria Resort in Vietnam and Cambodia.
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Perth, Australia
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 7, 2013 via mobile

Firstly, if you travel to Sapa in January, buy a Gortex jacket in Hanoi or when you get to Sapa. They are really good copies and cost between $50- $70. For this price make sure you get the 2 layers. We had a guide from Hanoi come with us on the train and stay with us in Sapa. He was wonderful and made our trip even more enjoyable. The train interior was lovely, but the train is old and the track even older. It isn't the best for sleeping. The carriages are owned by the Victoria Hotel and the staff are very attentive. As we arrived to the hotel in the morning, our room wasn't ready so our guide took us on a tour of the market (where he helped my husband get an even better deal on a Gortex jacket), and the Cat cat village, home of one of the many minority people in the north. It is becoming very touristy but our guide imparted his valuable knowledge, something you wouldn't necessarily get if you did it alone. The hotel staff were very attentive and the room very comfortable. I think it is 4 star and that seems about right. The lounge, with its open fire is a great place to enjoy a drink or a hot chocolate.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review, January 19, 2013
Dear Jamcreek,

It is a pleasure to read your review and the tips you give to other travelers.
Depending on the weather, indeed, a warm jacket can be a good idea. Otherwise, to get warm or relax after a day tour, our Spa is happy to open its door to you as you can enjoy a treatment perfomed by one of our qualified therapists.
The train is still the best option to come up to Sapa. In the Victoria carriages, you will enjoy the comfort and service, plus, safety and hygiene is our priority, which make the trip safer.
For your information, the travel desk located in our lobby close to the reception desk will be happy to assist you and respond to any of your special request.
It will be a pleasure to welcome you again in the Alps of the Tonkin.
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Jerusalem, Israel
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 5, 2013

we came there early in the morninig after long night train trip and get a very warm and friendly wellcome
The rooms were spacious and staff very polite
we had a city view room which mas very nice
at evening we had dinner at the hotel and they had there a folclor performance
the hotel is at a walkung distance from town and therefore it is very quiet

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review, January 19, 2013
Dear DK5179,

Thank you very much for your kind review on tripadvisor. We appreciate very much your comments on the employees.
Every Saturday night, we have a Minority Performance consisting in local dances and songs. Our French Chef will be happy to cook for you a classic Western dish or a Northern Vietnamese course for the discovery of your tastes.
We would like to inform you about our packages in our website; it could fit to your desires!
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Tokyo, Japan
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 3, 2013

Since we could not get enough information on Sapa area, we booked Adventure Package that includes Express train tickets, two-night accomodation, one lunch, one dinner, two excursions and massage, directly through the Web Site. The communication on the web site was rather smooth. The Stuff menbers of the hotel were very polite and helpful, and the room was clean and satisfactrily equipped considering localization in the remote country district. The level of the massage technique was more than those we experienced in other south Asian countries such as Bangkok, Singapore, Angkor and Bali (though more expensive).
However, we were confused to manage excessive useless time to spend. The train arrives at 6:30 am, and departs at 21:00, despite the hotel check-in and chek-out time is 14:00 and 12:00, respectively. We asked the half day trecking to Taphin village on the arrival day. I strongly recommend not to join this tour. This is never a trecking, but only walking along a few hundred meter village road along with crowded village ladies who walked with us bearing a basket filled with goods for persisiting selling. On the third day, according to the itinerary, we checked out the room early morning and go to Sunday Bac Ha Market, where we experienced little interesting findings that we did not find in Hanoi city market. We reached the train station more than four hours before the departure time, and we must spent this time on uncomfortable chairs in a restaurant over-crowded with similar foreign travelars.
Such time schedule is made only for the benefit of the Hotel side. At least, the hotel should prepare early check-in and late check-out system with reasonable price. The accomodation price seems too expensive for such inconvenience for guests.
Incomplete WiFi System was another problem. We asked to come and check the situation so many times. The front clerk always responded to wait a few moment without any further response, never!
Dishes of the restaurant, except for high quality mini French bread, were not on more than standard level. However, the local dance demonstration was so lovely and worth appreciation.

  • Stayed January 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fomvictoriasapa, Front Office Manager at Victoria Sapa Resort and Spa, responded to this review, January 9, 2013
Dear Ginmokusei,

Greetings from Victoria Sapa Resort and Spa, thank you very much for staying with us. We appreciate the 5 stars rating for sleep quality and cleanness and 4 stars for rooms and service.
Thanks also for sharing your positive comments about our exclusive massage and the minority performance during the dinner time.
We are currently working to improve the service from the booking till the end especially for outdoors activities.
Guests arrive early morning, and previous guests are in their room at 7am. That’s why, we offer storage for your luggage and the access to the indoor heated swimming pool as well as sauna, steam bath, showers and lockers for your convenience. We also propose the good morning Sapa package including breakfast upon arrival and 30 minutes massage.
One more time thank you for your comments and we will be delighted to shall share your feedback with our team and we try the best to satisfy all our Victoria guests.
Please feel free to contact us as we are always available for any queries and happy to assist. Thank you for your attention and we look forward to welcome you back at Victoria Sapa Resort and Spa!
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Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Str., Sapa Dist.,, Sapa 84, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Sapa
#4 Romantic Hotel in Sapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Number of rooms: 75
Official Description (provided by the hotel):
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. ... more   less 
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel

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