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“Good service” 4 of 5 stars
Review of Victoria Sapa Resort and Spa

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Victoria Sapa Resort and Spa
4.0 of 5 Hotel   |   Xuan Vien Str., Sapa Dist.,, Sapa 84, Vietnam   |  
Hotel amenities
Ranked #3 of 40 hotels in Sapa
Singapore, Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Good service”
4 of 5 stars Reviewed December 2, 2012 via mobile

The resort positions itself as a top notch hotel in sapa, which I have to admit their service is pretty good. They were able to provide us with a room at 8am even though check in is at 2pm. When we reached the resort they served us with hot towels and drinks. There is also a very well maintained five star wash room beside the reception for tired travellers to wash up. However I felt the single beds could have been bigger. Nevertheless staff were really friendly, breakfast was good.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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561 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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Dallas, Texas
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 1, 2012

The Victoria Resort is where you'll stay if you take the Victoria Express to Sapa from Hanoi. This hotel was very nice and what you'd expect for a "Resort and Spa". Rooms were clean and well appointed, staff was friendly and very accomodating, spa offered many amenities including a heated pool.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 30, 2012

Had a great trip to Sapa on the overnight train, which is very expensive if you book a two berth. Train is old and rattles a lot but that was part of the adventure. Hotel was very nice, meals exceptional. The staff at reception weren't over friendly, but the rest of the time there was good. Had day tour from hotel with lovely guide, her name was Mo. Rooms were warm and clean , bed was very comfortable.

Room Tip: Was a great experience, well worth it. Just be aware that the train trip is overnight and expensive...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 25, 2012

Easily the NICEST hotel in Sapa, comes with train carriage for guests only. Great views and very nicely made rooms, gardens. Need to walk a little to get to the restaurants but it's worth it. has heated pool, tennis courts, gym, spa etc. What was unique to me was a lady making traditional costumes right there in the lobby.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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UK
Top Contributor
125 reviews 125 reviews
33 hotel reviews
Reviews in 51 cities Reviews in 51 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed November 24, 2012

We had a room on the third floor overlooking the gardens. It had a nice balcony but because the hotel was burning very smelly wood on a open fire - in the middle of the dining room - it was not nice to sit on and the smoke pervaded everywhere, even the bedroom through closed doors. As the water is not potable, even for teeth cleaning, the provide you with a small bottle per person per day. If the weather is clear you can see down onto the town (very commercialized). The spa is very pleasant and the staff there good. One visit sufficient.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NH
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 23, 2012

We spent two days in Sapa and sadly it was foggy the entire time. The hotel is a nice location just on the upper edge of town. Surely the views are great. It has a ski lodge feel to the lounge area with fireplaces, overstuffed leather couches and chairs. The dining room is large and light. The food was good with many choices. I would return here again, for sure.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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maryland
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 22, 2012

We took the Victoria overnight train from Hanoi to Lao Cai and then stayed one night at the Victoria Hotel. The hotel was very clean, the room was well appointed; our only complaint was the noise from construction nearby that started early in the morning and lasted late in the day, realizing of course this is not something the hotel has any control over. We were on the second floor with a courtyard view that was very nice. Breakfast was very good with lots of western choices.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Sapa Resort and Spa

Address: Xuan Vien Str., Sapa Dist.,, Sapa 84, Vietnam
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Sapa
#3 Best Value Hotel in Sapa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Victoria Sapa Resort and Spa 4*
Official Description (provided by the hotel):
Victoria Sapa Resort and Spa is unique 4 star with international standard, is located in one of the most beautiful and unspoiled locations of Northern Vietnam, (1,600 m), 380 km Northwest of Hanoi, among the highest peak Fan Si Pan (3,143 m), 38 km from Chinese border and 34 km from Lao Cai railway station. The Victoria Sapa Hotel is reachable by Victoria Express Train, which departs 6 times a week from Hanoi to Lao Cai and Laocai to Hanoi. ... more   less 
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Also Known As:
Victoria Sapa Hotel Sapa
Victoria Hotel Sapa
Sapa Victoria Hotel

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