My number one rule for rating hotels is not to rate all hotels equally. There are a number of factors you need to take into consideration before making your judgement on how many stars you will give your said hotel...such as but not limited to: Are you in a 3rd world country? Did you just travel on a prison train for 8 hours to reach this destination? Are you in a desolate area where the Four Seasons is not a hotel, but an actual description of the Seasons? Are you surrounded by dirt and beggars?? If so, then you need to rate your hotel accordingly, Obviously, these are just a few of the factors I took into to rate the Sunny Mountain Hotel.
For this area, the Sunny Mountain hotel was amazing. The service was outstanding and the best, best, best part of all...that view. You have a front row seat of Sapatown and Fansipan if not from your hotel room, then from the awesome rooftop bar and restaurant. We went when the weather was beautiful and sunny. Even then, the afternoon clouds would come in and cover Fansipan. If you got up early enough, you could see the mountain peaking out.
The food is not great, it's ok. Stick to Vietnamese food, don't order something international and expect it to taste the same. The breakfast is decent. I always asked for my Vietnamese Drip Drip coffee, much better than the one they serve in the caraffe. Get there before the crowd so you get the morning home made pho, oh my goodness it was good! Nights were spent on the patio with a bottle of wine and cheese from across the street (The Hill Station...so good!! and Service, amazing!) and listening to the sounds of the bustling mountain town.
The rooms were huge, warm and CLEAN! Everything was brand new when we stayed here (score!), so everyting was super clean! Yes, a few hiccups here and there... like the water in the shower fluctuating from burning hot to freezing cold, and the staff is a bit slow (but this is a mountain town, so it's slow everywhere). The food is not going to be that great anywhere in this town. If you are looking for a culinary experience, look somewhere else. Go to Saigon. Sapa is for hiking and scenery.
Monica is an outstanding GM, she and her staff took care of us in every way possible. The travel coordinator booked our outings each day (motorbikes for 2 days and hiking 1). I'm just sad I didn't get to try the Spa, it was still being built during our stay. Again, don't expect a Four Seasons spa...
I can't say enough great things about this hotel. If you are looking for clean, bright, relaxed place to stay with amazing views, then this it.
If you can afford it, book a mountain view room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.