Centrally located (300mt from the market) and very nice and helpful staff. We arrived early in the morning after the night train from Hanoi, like everybody in Sapa, but the girl at the reception let us use the toilet of the room anyway: very nice of her! Rooms are big and clean, but don't expect the amazing view from the window. Breakfast is ok but probably someone will need more food..
The first day the girl gave us a map of the city and she explained very well where to go to get the best from Sapa and the villages around. The day after we rented a scooter from the hotel and once again she fully explained where to go for the best views of the rice terraces. She was incredibly and kind! In the end we were completely satisfied of the service.
I don't give 5/5 because I didn't like the shuttle serivice the offer to Lao Cai and back: the fact that it is unexpensive (3USD for 1hour ride) doesn't mean that they can fill up a bus for 10 people with 18 and drive like crazy down to the city.
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