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“Friendly & Helpful Staffs” 4 of 5 stars
Review of Sapa Luxury Hotel

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Sapa Luxury Hotel
2.0 of 5 Hotel   |   036 Fansipang, Sapa 84-20, Vietnam   |  
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Hotel amenities
Ranked #11 of 44 Hotels in Sapa
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Friendly & Helpful Staffs”
4 of 5 stars Reviewed January 11, 2013

Stayed in VIP room and Hotel Staffs had specially arranged for honeymoon decoration in room :) What a surprise! Staffs were friendly and helpful whenever I enquired about something. Breakfast was good though it was the same for the 2 days. Hotel location is good with nice eating restaurants, sapa market and lots of North Face shops jus round the corner:) However as it was winter and it was freezing cold in Sapa, we found that the room was a bit too cold ( even with the heated blanket and electric heater in room, we still found it abit too cold for us to take our bath. Overall, it was a pleasant stay at Sapa Luxury :)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review, January 19, 2013
Dear Guest!

Warm greetings from Sapa Luxury hotel! Thank you for taking time to share your experience on Tripadvisor. However Sapa' weater at very cold in some days of winter time but we have tried the best things for you to keep warm enough in your room.

We will pass on your kind words to the team as it will certainly motivate our staffs to keep up their good work.

We appreciate your comments and hope to have an opportunity to welcome you back to our hotel in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

Traveler rating
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    14
    5
See reviews for
56
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Vietnamese first
  • Any
English first
Lany, Czech Republic
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 8, 2013

This hotel was by far the best from all the places we experienced in Vietnam. We felt really spoilt - the rooms are very very spacious, the staff is very nice, welcome drink at the arrival, a glass of hot wine after our full-day walk in the mountains, excellent breakfast. Definitely recommended.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review, January 19, 2013
Dear Guests,

It is such a delight to read our guests' satisfaction. I thank you for your kind words regarding our service.

Thank you as well to let other Tripadvisor travellers know about your experience at Sapa Luxury Hotel. Your satisfaction is our utmost reward.

The management and staff of the hotel would like to take this opportunity to once again thank you for your whole-heartedly support .

Please contact us through the Website or via the mailbox if you have any inquiries when you have other plan back to Sapa.

Once again, we look forward to welcome you again at Sapa Luxury Hotel

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aosta, Italy
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 8, 2013

The staff is very kind and the service is good.Rooms are big and clean. The included breakfast is good with different choices.
The speaking english guy ends his work at 5pm so make your questions before this time, later nobody can give you any information. The same if you send an e.mail after 5pm, they
will checki it the day after.
The heating in the room is only a small electric lamp so it is not very warm, in the bed there is electric blanket and you will really appreciate it
If you are going to Sapa during foggy saison (january and february) check before the weather forcast. If it is not good it's better don't go to Sapa, if you must go there be prepared to be cold and wet with a very dense fog.
For this raison it is not worth to pay for a "mountain view room", the standard will be ok!

Room Tip: "mountain view room" only with good and sunny weather
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review, January 19, 2013
Dear Guest,

It is really rewarding for us to hear positive feedbacks from our guests and we thank you for taking the time to share your satisfaction on TripAdvisor website. However, during your stay in Sapa was very unlucky with the weather but we have tried to made the best things can do for you to keep warm enough in the room

Please contact us through the Website or via the mailbox if you have any inquiries when you have other plan back to Sapa.


We do hope to have the pleasure of welcoming you back in the near future.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chiang Mai, Thailand
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 6, 2013 via mobile

After a lot of turns that we passed before reached Sapa, when both of us saw the Fansipan view from the balcony of the hotel, we decided to check-in immediately. The room was clean and warm also big bathroom with hot water. Their welcome tea was very very tasty also their service. Location is great, you can walk around easily.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review, January 19, 2013
Dear Guests!

Thank you as well to let other Tripadvisor travellers know about your experience at Sapa Luxury Hotel. Your satisfaction is our utmost reward.

The management and staff of the hotel would like to take this opportunity to once again thank you for your whole-heartedly support .

Please contact us through the Website or via the mailbox if you have any inquiries when you have other plan back to Sapa.

Once again, we look forward to welcome you again at Sapa Luxury Hotel

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
55 reviews 55 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 27, 2012

Nice place with good views. Friendly owner and staff. The rooms aren't fantastic but you get what you pay for. I'd be happy to stay there again. Great place to get away from the semi-constant harrassment of the local tribeswomen selling their stuff.

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review, January 19, 2013
Dear Guest!

Warm greetings from Sapa Luxury hotel! Thank you for taking time to share your experience on Tripadvisor.

We are delighted that you had pleasant stay and will pass all your kind words to the team as it will certainly motivate our staffs to keep up their good work.

We appreciate your comments and hope to have an opportunity to welcome you back to our hotel in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 19, 2012

Staff are very friendly, room is clean with heater, bed also got heater.
Nice view from balcony, good breakfast, very convenience for food and shopping
shopping around there are much cheaper then Hanoi..
a worth place to stay long and go back again and again.......

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review, December 25, 2012
Dear Guest,

It is really rewarding for us to hear positive feedbacks from our guests and we thank you for taking the time to share your satisfaction on TripAdvisor website. It is a great pleasure to read that you enjoyed your stay at our hotel

We transmitted your compliments to our management and staff of the hotel, we also would like to take this opportunity to once again thank you for your whole-heartedly support .

Please contact us through the Website or via the mailbox if you have any inquiries when you have other plan back to Sapa.


We do hope to have the pleasure of welcoming you back in the near future.

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 10, 2012

Rooms
My family stayed in the family room, neat, clean and big. Wifi was highly accessible as well. The bed was excellent as well, as it came with a heater!
I had to catch the evening train back to Hanoi, hence had to pay $15 for late-check out at 4pm. I felt this was reasonable as it meant that my family and I (4 of us) could take a good hot shower after returning from a day of trekking.

Service
Staff were kind and friendly, met expectations.

Others
I realised that the day trips offered by them are more expensive than those offered along the streets. The higher price was due to better lunch (5 courses). I went with them on day 1 and enjoyed the privacy and good food. On day 2, I joined the outside tour, no lunch and fortunately, I had a private tour too (low season) and saved USD 10 per pax.
If it is the peak season and you would prefer privacy and good food, then I suggest you stick with the hotel tours!

Stayed December 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sapaluxuryhotel, Guest Relations Manager at Sapa Luxury Hotel, responded to this review, December 25, 2012
Dear Guests,

It is such a delight to read our guests' satisfaction. I thank you for your kind words regarding our service.

Thank you as well to let other Tripadvisor travellers know about your experience at Sapa Luxury Hotel. Your satisfaction is our utmost reward. Regarding the course, of course there has many travel agents around Sapa but we enough confidence to say that our tour products better than them due to our services much better.

The management and staff of the hotel would like to take this opportunity to once again thank you for your whole-heartedly support .

Please contact us through the Website or via the mailbox if you have any inquiries when you have other plan back to Sapa.

Once again, we look forward to welcome you again at Sapa Luxury Hotel

Yours sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sapa Luxury Hotel

Address: 036 Fansipang, Sapa 84-20, Vietnam
Phone Number:
Location: Vietnam > Lao Cai Province > Sapa
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #11 of 44 Hotels in Sapa
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sapa Luxury Hotel 2*
Number of rooms: 18
Official Description (provided by the hotel):
Familial hotel with luxury rooms and friendly staff in the magic atmosphere of Sapa. We will try the best to make you sactifaction ... more   less 
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