I'll start with few positive things: rooms facing the valley are with great views, provided that no fog is exist .... The rooms themselves are spacious and cozy with two bottles of drinking water which are supplied.
Negative things here, unfortunately, are far more significant, in my opinion, because they are concerning the lack of understanding of the place of a good and efficient service, and beyond that, the town of Sapa is rich in hotels where you can find spacious rooms with great views.
Disordering: I came across a complete mess when it comes to booking a room. Upon arrival to the hotel, I was told to sit aside and wait, and every time I was approached by a different receptionist, who provided other information about availability of hotel rooms. Having already booked a room for two nights and settled, I was told later that the room available on the second day is not sure yet. If I knew about it before, I would look for another hotel immediately.
Reliability: On the second day, a few minutes before taking an organized trip in the area, I was offered to go to another room in a different building across the street, using the excuse that it is the same hotel, which later turned out as completely lie. I was offered a new room which was located on the seventh level, and luckily, that moment was a power cut in the village, so I conceded the privilege to climb seven floors ...
"Modesty": Breakfast was from a set menu. It was modest and consisted of two fried eggs, two slices of bread, half a croissant, two thin slices of tomato and cucumber, some butter and jam and cup of hot drink. No more, no less.
Rudeness: This hotel, as many other hotels in Vietnam, likes to draw your passport. I avoid leaving the original passport to save future potential troubles, and instead, I leave a copy, with a request to return it to me (for the next hotel) when checking-out. Usually it is accepted and I don't find any problems, also since I'm willing to pay in advance. I did the same this time, but when I checked-out and asked for the photo I left, it turned out that it is not found. After the receptionist looked for it in the trash can and didn't found it there, she came up with an excuse that photos are not saved. Since this is only a copy, I decided to move on (insisting would not have helped anyway), but I found it appropriate to comment that, courtesy, to the person in charge. To my surprise, he raised his voice, and aggressively and very impatiently invited me to contact the local police. I decided instead to contact Trip Advisor....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.