Friendly , helpful and attentive staff ,always smiling and prompt in giving the services, like when we first checked into the room, the staff immediately brought the heater in and ensured that everything was working well without being asked. Excellent reception /frontline staff, very helpful in giving directions to the Sapa Market and the shops. Good location in front of a lake, about 3-5 minutes walk to the Sapa Market and the shops/stalls and free use of internet. Good restaurant within the vicinity especially Little Sapa Restaurant just next to Sapa Market at 18 Cau May Street- it serves excellent Vietnamese and fusion food.
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