Friendly , helpful and attentive staff ,always smiling and prompt in giving the services, like when we first checked into the room, the staff immediately brought the heater in and ensured that everything was working well without being asked. Excellent reception /frontline staff, very helpful in giving directions to the Sapa Market and the shops. Good location in front of a lake, about 3-5 minutes walk to the Sapa Market and the shops/stalls and free use of internet. Good restaurant within the vicinity especially Little Sapa Restaurant just next to Sapa Market at 18 Cau May Street- it serves excellent Vietnamese and fusion food.

VerHas nice views over the lake but the plus points stop about there.
Rooms as with lobby area are very tired and old, they feel damp and smell pretty musty.
We arrived early after the overnight train and were relieved to be allowed to check in at 7am with no problems.
Was shown to the room and the let down was immense. The photo's on the website do this hotel a major favour. The bed feels really really damp and is rock hard, to the point that your hips and shoulders feel bruised.
Need i carry on?
I would strongly recommend arriving in Sapa, dropping your bags somewhere or allocating a minder and going for a wander. We've already found amazing places that are clean and tidy for a fraction fo the price.
Stay somewhere else.

The info on various wholesalers sites about this hotel is totally misleading.This is truly an appaling hotel.We arrived and found the room unheated until they provided a portable radiator and electric blanket.No heating in the rest of the hotel so the guests ate breakfast in their outside jackets.The rooms were furnished iwith soviet era furnishings.The bathroom was antiquated and stained.The staff seemed disorganized and a bit out of it.It seems various tour operastors book people here so be wary .Sapa itself is well worth a visit but find other accommodation.