“Nice location, very nice room - but bad experience with staff and a couple of other nuisances”
Travelling as a surfing couple, we like it simple. We really liked the simple yet nice room, we also appreciate the sustainability, eco-friendliness of the villa (water bottle refill, no a/c, trash recycling, collection of old clothes, ...) and the location was just perfect for us.
Also a big compliment to Ferry: He was very nice, competent and helpful!
Very nice also to have books as well as dvds to borrow - if only the dvds would play! Every other was in such a bad condition unfortunately it wouldn't play anymore.
We really loved the view of the sunrise from the shower and to have a room with fresh (and not air conditioned air), to hear the shore break 24hrs a day... but you have to be preparied to hear the flatulence and morning diarrhea of all the guests next door every morning like their toilet would stand next to your bed...
What we found very poor was the breakfast menu: (Times as well as amount) not suitable for surfers, not really going along with yoga philosophy either and definitely boring if you stay for longer than 3 days. On top of that it sometimes really seemed prepaired with complete lack of love for what the kitchenstaff is doing: Only half filled glasses of juice, banana pancakes with just the tiniest bits of banana...
(We would have appreciated one option of indonesian breakfast, simple, rice with something, and for sure not just sweet things.)
What really made us feel unwanted was when we asked at the reception, if there was a possibility for a couple of people to practice yoga together: We were told yes, at a certain moment, we could stay in the small yoga shala. We started practicing, when someone (I think it was the owner, he didn't introduce himself) asked us, what we would be doing there - yoga - and who allowed us to - the reception.
After a couple of minutes, the receptionist showed up and told us, we would no longer be allowed to use this room.
Sadly, there's no place in the villa for practicing yoga unless you book a lesson with the villa, even though there's room available.
Even more uncomfortable was the following incident: We asked if we can stay one more night almost a week before we left. The receptionist first just said "No, your room is already booked". When I insisted, if there's ANY room, we were told, maybe, it depends if someone else prolongs. (Why does it depend on others? Why do THEY have the right to stay longer in the first place?) And that we can ask again the day we are leaving. (That doesn't really help much for planning...)
Then a receptionist asked us one day before planned leaving, if we would like to stay one more night. I was honest enough to tell her, that we actually just before decided to leave, as we cannot plan on such short notice. But I asked for a little later check-out. The response was again, not possible, our room was already booked. I asked if there would be another room available? No. (Now just before she asked me, if we would like to stay longer? Rooms or no rooms??) When I said, she just asked, if we wanted to stay longer, she must surely have a room, no? She asked again, if we would stay one more night and I said, no, I was just asking for a later check-out. Again: No, no rooms available.
(I didn't want to mention, that we would have had the right for a free night: We booked through internet, it was never mentioned to us, what it says on the signposts along the way: Stay 7 nights, pay 6. We only got it, when we asked the money back.)
It left a very bitter taste. We felt our money is welcome at anytime - if only we wouldn't come along.
Somehow we would love to go there again, then on the other hand... we just don't know yet!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greetings Minnie M,
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thank you for appreciating the fact that we try to do whats best in saving our planet and being so close to the beach i understand why you picked our place and yes we are very happy that Ferry really helped enhance your stay at Serenity.
Yes we do provide free dvds and you are right, we should have checked the quality of the dvd's, i have asked a staff to check the quality and to throw away the old ones
Some rooms do seem to have some toilet noises, and we are trying to solve the problem but it is actually only a few rooms with this problem.
We have always prided ourselves on our free breakfast, i will talk to the kitchen staff on why this is happening. for the Indonesian option, that is a great idea! We will definitely put things in place to accommodate this option.
For the yoga practice incident, this was all a big misunderstanding, the 2nd yoga room can ofcourse be used but Daniel and Yatna at that time were severely sick; Daniel had typhoid and Yatna had a severe fever. As the 2nd yoga room was near to their room, they just asked to the reception to not open the 2nd yoga room, because they needed their space.
for the room problem, i am sure this was also a huge misunderstanding on part of the receptionist, with english for most being their second language, they can get confused with interpretations. When this happens please repeat your request. Ofcourse for our Stay 6 Pay for 7 nights, that is our offer, you have every right to demand it!
all in all thank you for all these constructive comments!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.