As part of a group of 10 we stayed at these Villas for 7 nights. The villas are marketed as a place to enjoy peace, quiet and a haven from the rat race. May I say that it was truly a unique experience.
On arrival, tired, hungry and travel dirty, we were greeted by the staff who seemed to be quite confused by the whole scenario. The drivers insisted that transport from the airport was an extra service that should be paid for. We insisted back that this had already been paid for and they were not being paid again.
It is quite clearly stated in the information booklet at the Villa that a light meal will be available on arrival, however the staff had no instructions regarding this and we paid for them to shop and cook for a meal that night.
We would all have liked to shower after our journey, however this was impossible as there was no water. An enquiry to Ketut. the manager, elicited the response that there would be water “maybe one hour, maybe tomorrow”!!!!!
Some of us cooled off in the pool as it was obvious that there would be no efforts made to get any water that night.
Fortunately the water began to flow in the early hours of the morning causing several toilet cisterns to overflow and making bathroom floors dangerously slippery to the unwary.
We were housed in the southwest bedroom of Villa 1. The hot water system did not work and we had only cold showers for Monday, Tuesday and Wednesday morning. We immediately asked Ketut on Monday to please have it made functional and he promised the mechanic would fix it that day. This obviously did not happen and it was not until Tuesday night that we returned from an outing to find two men tinkering with the system. They left and we were told that the system was fixed – it was not and we advised Ketut of this. Eventually on Wednesday the system was removed and returned late in the day and it worked at last.
On Tuesday morning we advised Ketut that the airconditioning unit in the villa was not working. It was functioning poorly on Sunday, less well on Monday and had ceased to put out any cold air by Tuesday morning. He said that he would call the mechanic. On Thursday afternoon we arrived from an outing to find two men tinkering with the system. They left and we were told that the system was fixed – it was not and we advised Ketut of this. He said he would call the mechanics back. By Friday afternoon nothing had happened and we were still without airconditioning. By this time we were exhausted from poor sleep because of the heat and my husband told Ketut that if it was not fixed that day we would leave and there would be no tip. Miraculously, the unit was repaired by Saturday afternoon. It had merely needed regassing – a simple, basic repair which should have been effected immediately we reported the problem.
We were inundated with ants in all bedrooms – swarms of 1cm long ants which covered sections of the floors every night. It was impossible to sleep without them crawling up the insides of the mosquito netting and dropping onto us, and one could not go to the toilet at night without squashing them underfoot and leaving an unpleasant mess on the floor.
There were several snakes which caused some consternation also, especially the large brown one next to the dining table. We called security – no response. Called again – louder – no response. Eventually one of the men in our group made his way to the guardhouse to find both security guards sound asleep. One of them removed the snake safely. However the larger issue of night time security needs to be addressed – why were both the security personnel asleep at 9.30pm?
On Saturday evening there was again no water.
The Villas are marketed as an upmarket, safe, secure, restful, peaceful place for a holiday, free from the hassles of everyday living. This was definitely not the case. The management and maintenance of the Villas is very poor and the communication of problems is largely ignored by the resident manager.
It is unbelievable that the staff were not aware that we would require a meal on arrival. It is unbelievable that all equipment was not checked and seen to be in good working order. It is unbelievable that you can have 10 people booked in and there is no water!!! If we had had some warning that the Villas were subject to the vagaries of Bali’s water management then we would have understood. But we expected that at least there would be basic facilities. To spend 2 nights with no water, 3 days/nights with no hot water, and almost 5 days with no airconditioning is extremely poor.
Unfortunately I would be extremely reluctant to recommend the Villas to anyone based on this (expensive) experience.
- Official Description (provided by the hotel):
- Ulun Carik is a Balinese phrase that embodies the essence of the rice fields and the most important temple of the rice fields is called Ulun Carik. Aptly named the Ulun Carik Villas sit on the edge of a vast rice field. Your introduction to the villa is along a pathway bordered in pink flowers and heady from the perfume of massed gardenias. Architect designed the villas reflect the elegance of modern Bali. Each self contained and fully staffed villa sleeps 6 while both villas can be combined to accommodate larger groups to 12. ... more less
- Also Known As:
- Villas Ulun Carik Bali/Canggu