We were 2 couples with 2 kids and 1 infant.
We checked in on January 2nd morning and for the first time the rooms were cleaned on 3rd afternoon.
On 3rd january, My Kid vomited at around 8-9 p.m. and when I contacted the Reception, the response was.."Sir, the room service staff has gone. It would be cleaned tomorrow." I was amazed to hear It. I replied with, "So Do u expect me to sleep on a bed full of vomit?". He kept the phone and when I called him again, He said, "OK Sir , we would provide the same but It would be chargeable". I was like Whaat? He said the timings for the staff is from 10 a.m. to 5 p.m. He couldn't do anything about it.
Even after heated discussion, The night manager was not ready to provide any room service. My wife at last had to clean it all by herself.
The location of the hotel is very good. It is just 5 mins walk to the Light House Beach but I suggest this Hotel to noone keeping the service & staff behavior in mind.
- Also Known As:
- Jasmine Palace Hotel
- Jasmine Palace Kovalam
- Hotel Jasmine Palace Kovalam, Kerala
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