I and my family (total 4) stayed there from 8th to 11th of Jan as booked Double Exotica room "212" through Make my Trip and paid good peak season price. (After great stay at Lemon tree in alleppy)
I completely questions the awards which they have displayed at reception....?????
Horrible experience started right after entering the room
1) Flush was not working
2) No towel in Bath room
3) Room was so cramped that hardly any space to move
4) We were informed that since the folding are not available so you will be give extra bed on the floor...
5) Above all - leakage from bath room roof right upon toilet seat (may be ac drain drops)
6) Do be aware / watch out main attraction - about cats in Restaurant area, they are pets as cheff said no problem, please continue your meal, they will not harm you....
Pathetic Issue handling:
1) After making couple of calls and waiting form than an hour, maintenance person came and corrected the flush
2) We were give swimming towels as bath towels were not available
Manager on duty : another disaster
After hell of frustration i approached the MOD (again waited for half an hour) and described him all the problems politely.
He called people (we finally got bath towel and folding for extra bed)
He committed me that please manage with the room and we will change it tomorrow.
Next Day in eve, i again contacted him, by my surprise he had forgotten all the conversations and i had to remind him again the pain i went through.
He told me that he will pass a massage to Kavita (next day MOD) to change my room.
Every thing in vain and next day kavitha had no idea, what i am talking about.
I felt not only cheated but robbed. i paid all advance and now regret my decision...
Charges are as five star but service as as equal to 1 or 2 star.
Only good part was the location.......
- Official Description (provided by the hotel):
- UDS located at the famed beaches of Kovalam, just 15 meters from the sea, is an exclusive 4 Star leisure beach hotel& Spa - a destination by itself. The setting, facilities, people, spa, cuisine and its whole philosophy is dedicated to your personal wellness in a luxurious environment. Just by being at UDS-one of the finest hotels in kovalam, your stresses start to flutter away; the landscaping has its own serenity, a harmony of a defined architecture, spacious lawns, blue water pools and soaring coconut grooves all set in four tranquil acres by the sea. ... more less
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- Also Known As:
- Hotel Uday Samudra Beach
- Uday Samudra Beach Hotel
- Uday Samudra Beach Thiruvananthapuram Trivandrum
- Uday Samudra Leisure Beach Hotel & Spa Kovalam, Kerala