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“We felt cheated” 1 of 5 stars
Review of Uday Samudra Leisure Beach Hotel & Spa

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Uday Samudra Leisure Beach Hotel & Spa
3.5 of 5 Hotel   |   GV Raja Road, Samudra Beach, Kovalam Thiruvananthapuram | Samudra Beach, Kovalam 695527, India   |  
Hotel amenities
Ranked #11 of 48 Hotels in Kovalam
New Delhi, India
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
38 helpful votes 38 helpful votes
“We felt cheated”
1 of 5 stars Reviewed January 20, 2014

I and my family (total 4) stayed there from 8th to 11th of Jan as booked Double Exotica room "212" through Make my Trip and paid good peak season price. (After great stay at Lemon tree in alleppy)


I completely questions the awards which they have displayed at reception....?????

Horrible experience started right after entering the room

1) Flush was not working

2) No towel in Bath room

3) Room was so cramped that hardly any space to move

4) We were informed that since the folding are not available so you will be give extra bed on the floor...

5) Above all - leakage from bath room roof right upon toilet seat (may be ac drain drops)

6) Do be aware / watch out main attraction - about cats in Restaurant area, they are pets as cheff said no problem, please continue your meal, they will not harm you....

Pathetic Issue handling:

1) After making couple of calls and waiting form than an hour, maintenance person came and corrected the flush

2) We were give swimming towels as bath towels were not available

Manager on duty : another disaster

After hell of frustration i approached the MOD (again waited for half an hour) and described him all the problems politely.

He called people (we finally got bath towel and folding for extra bed)

He committed me that please manage with the room and we will change it tomorrow.

Next Day in eve, i again contacted him, by my surprise he had forgotten all the conversations and i had to remind him again the pain i went through.

He told me that he will pass a massage to Kavita (next day MOD) to change my room.

Every thing in vain and next day kavitha had no idea, what i am talking about.

I felt not only cheated but robbed. i paid all advance and now regret my decision...

Charges are as five star but service as as equal to 1 or 2 star.

Only good part was the location.......

Room Tip: Do not choose double exotica at all
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  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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982 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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East Yorkshire
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 15, 2014

a great holiday to India, although it was a few yrs ago that we visited the hotel its worth reporting that th resort is very nice and the backwaters cruise was very interesting indeed

The beach was a very fascinating place during the morning, it was great to see the locals bringing in by hand miles of fishing nets

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Liverpool, England, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 14, 2014 via mobile

Spent ten nights here over new year. A good hotel in a great location. The staff are all very pleasant and helpful. The location is excellent, on samudra beach which has a good selection of bars and restaurants and several shops and only a short ride away from the livelier lighthouse beach. The New Year's Eve party should have included at least one free drink and the entertainment was exceptionally poor and far too loud and we, along with many other guests were stunned to find we couldn't escape to the tranquility of the beachfront as the gates had been locked! We did however manage to get out the front way. This aside, we had a great time.

Stayed December 2013, traveled with family
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New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 14, 2014

I spent two nights at this property with my family and luckily one of them was new year eve. This property is along beach side which is the USP.. and hotel is managing this very well. They organize barbecue on the beach side with sea food .. in candle light .. it makes evening the perfect. Hotel rooms are old and need to improve a lot although they are clean ..all basic amenities are there. The pool is relay good.. try to get some rooms from where you can have sea view. restaurant and food is delicious... specially the fruits .. they way they cut and serve.

Room Tip: Rooms towards sea side
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, Utah
Top Contributor
118 reviews 118 reviews
36 hotel reviews
Reviews in 53 cities Reviews in 53 cities
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed January 13, 2014

Checked in at 3:45 PM. Waited for 30 minutes with no explanation. We're then told our room would not be ready for 25 minutes. Room was on the ground floor with a view of a rock wall instead of a sea view room as promised. No towels in room and corner shelf in the bathroom was missing. Water leak on the floor. This is a dump with disconnected service.

Stayed January 2014, traveled as a couple
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Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 11, 2014

We visited the hotel during peak season (Christmas vacation). Below are the moments which made our stay memoratble:

1. The Attrium room had a beautiful view of beach.
2. Food was awesome.
3. Room service even during peak season was outstanding.
4. Staff was very courteous
5. Live music during dinner was a wow factor.

Let me narrate an incident which will elaborate on the hospitality part. My son was unwell and during the night of the gala dinner, he had severe ear pain. We called up the reception to know if there was a doctor on call. With in few minutes, the night duty staff came to our room and said we have a car ready downstairs to go to a doctor. We were impressed by their prompt service. Despite of that being an event night, they had enough staff to take care of each and every need of the guest.

Room Tip: Select beach view rooms.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 10, 2014

This was last stay of our Kerala tour, we stayed here for 2 nights. Right from the way they greeted us to the way they sent us off early in the morning , it was very friendly. Though the food variety of items it lacked taste. Rooms were good and fresh.

Best part of the stay was the beach. Cleanest beach i have seen and was very good looking.

My wife had a small twist in her leg while at the beach but the people at Ayur Ashram (in house doctor at UDS) took really good care of her. Even the reception staff was very caring. One of the best stays I have ever had in my life. Dont forget to enjoy the musical performances at dinner time!!

Stayed January 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Uday Samudra Leisure Beach Hotel & Spa

Address: GV Raja Road, Samudra Beach, Kovalam Thiruvananthapuram | Samudra Beach, Kovalam 695527, India
Location: India > Kerala > Kovalam
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Kovalam
#5 Business Hotel in Kovalam
#6 Spa Hotel in Kovalam
#7 Family Hotel in Kovalam
#9 Romantic Hotel in Kovalam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Uday Samudra Leisure Beach Hotel & Spa 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
UDS located at the famed beaches of Kovalam, just 15 meters from the sea, is an exclusive 4 Star leisure beach hotel& Spa - a destination by itself. The setting, facilities, people, spa, cuisine and its whole philosophy is dedicated to your personal wellness in a luxurious environment. Just by being at UDS-one of the finest hotels in kovalam, your stresses start to flutter away; the landscaping has its own serenity, a harmony of a defined architecture, spacious lawns, blue water pools and soaring coconut grooves all set in four tranquil acres by the sea. ... more   less 
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Also Known As:
Hotel Uday Samudra Beach
Uday Samudra Beach Hotel
Uday Samudra Beach Thiruvananthapuram Trivandrum
Uday Samudra Leisure Beach Hotel & Spa Kovalam, Kerala

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