The property is a good one and has a great relaxing feel to it. The rooms are a bit smaller than expected but well appointed and the ocean view rooms offer a great view.
The hotel offers all facilities expected of a five star except for the service bit where they need to train their staff, and when I say train, I mean train a lot.
The issue with the staff:
On a pleasant Morning, I went for the buffet breakfast I had asked for toasted bread which I received promptly after 10 minute wait and eating my egg.
Midway one of my friends, who was also staying at this place joined me, and as luck would have it, he too wanted egg and toast to go with it.
I, out of courtesy ordered on his behalf. After waiting for 15 mins I reminded the waiting staff of the missing order. To my utter shock and surprise, I was answered that "Sir, we have already served you the bread some time back"
I protested on this indignation and rationing of breakfast to which no one in the buffet area paid heed. Thankfully we were any ways checking out else it would have been a bigger mess.
Decision taken: Never Leela again, atleast in Kovalam.
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- Also Known As:
- The Leela Kovalam Beach Hotel Kovalam
- The Leela Kempinski Hotel Kovalam
- Hotel Leela Trivandrum
- The Leela Kovalam Beach Kerala