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“Good food but bad service” 3 of 5 stars
Review of The Terrace

The Terrace
Kempinski Kovalam Beach | The Leela, Lobby level, Kovalam 695527, India
0471-3051234
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Ranked #35 of 45 Restaurants in Kovalam
Dining options: Reservations
Restaurant details
Dining options: Reservations
Thiruvananthapuram (Trivandrum), India
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Good food but bad service”
3 of 5 stars Reviewed April 16, 2013

We had been to the Terrace frequently .... Couple of times we chose to sit in the outdoor where the service is quite good .... Recently when we visited, we wanted to try out the indoor restaurant which turned out to be a pretty bad experience .... the service is not up to the standards of a 5 star hotel .... it took us around 15 min to get the attention of a waiter to get to our table ...... then another 15 min for him to come and set our table ..... and same goes for clearing our plates as we opted for a buffet ...

The food was good but taste can be improved ... i being a vegetarian found few options compared to the non-veg dishes .... the variety of salads and desserts spread was good ..... Ambiance wise its a beautiful restaurant ....

  • Visited March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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18 reviews from our community

Visitor rating
    6
    4
    4
    2
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Leeds, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Overprized”
2 of 5 stars Reviewed December 15, 2012

Admittedly we did'nt stay in the hotel, just had dinner in the pool restauant. It is unbelievable how overprize dinner was though. Although the food itself was very good there cannot be any justification to charge twice as much for a bottle of beer then a perfectly decent restaurant down the road. There are no side dishes like rice or bread included with the main courses and the price for a bowl of rice would probably keep an Indian family in rice for a week.

I am not stingy and am happy to pay for a good meal but this is taking it too far. Just so glad that my local travel agency talked me out of booking this hotel.

Irene

    • 1 of 5 stars Value
    • 4 of 5 stars Service
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Kolkata (Calcutta), India
Top Contributor
54 reviews 54 reviews
14 restaurant reviews
Reviews in 12 cities Reviews in 12 cities
101 helpful votes 101 helpful votes
“Very Windy and Breathtaking experience”
4 of 5 stars Reviewed August 24, 2012

You might feel the wind would blow you away. Extremely windy terrace and Water splashes you all around. A thrilling and breathtaking experience. The sea around has an overpowering presence, its roar blurs every other sound in the backdrop.

Visited November 2011
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Singapore, Singapore
Top Contributor
86 reviews 86 reviews
19 restaurant reviews
Reviews in 42 cities Reviews in 42 cities
95 helpful votes 95 helpful votes
“Brunch on the cliff at The Terrace”
5 of 5 stars Reviewed July 9, 2012

I did not stay at The Leela but I did enjoy the best 3 hours in Kovalam over the brunch at The Terrace. Very generous spread especially for Kerala cuisine. The best part was the view from the pool side terrace. The wind was strong; you can see the waves crashing to the yellow sandy beach. I might prefer to stay in a hotel with fewer guests but in Kovalam try the buffet at The Terrace

  • Visited July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frankfurt, Germany
Senior Contributor
29 reviews 29 reviews
22 restaurant reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
“nice service - low food experience- good wine list-super expensive !”
3 of 5 stars Reviewed April 11, 2012

ive been lunch nat the leelas beach restaurant - which was ok but small portions - expensive - so i wanted to test their terrace above high to have a nice seaview- the view is nice service exellent!but the buffet was low standard- nothing compare with the international standard!-
the "warm food outside the teracce was cold nearly no underheating!only in decorative clay pots-
so i cancelled my buffet- waiter was very cooperative!-i ordered prawns from the tandoori- 2 pieces medium size!! nothing else no rice no nan-and- superexpensive..-- anyway i went out hungry.--- cause spent over my budget.- i rather go to the beach restaurants at the beach with great choice of seafood!

  • Visited April 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 2 of 5 stars Food
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