I was recently in Tianjin for my wedding with my Chinese wife. We hosted our wedding in a large banquet room of the Golden Ocean Hotel, so we booked an upper-level suite for our wedding night.
When we finally returned to our room around 9 pm, the temperature in the room was over 30 C (85 F). We turned the A/C on for roughly 45 minutes without a change in the temperature, so we called the front desk to complain.
They sent a first repairman, who looked about 15 years old, who played with the thermostat, claimed to have fixed the problem, and left. 15 minutes later, no change to the room temperature.
We called again to the front desk who again sent up the young repairman, this time with his supervisor. They used a ladder to climb into a vent, banged around for 5 minutes, claimed it was fixed and left. 15 minutes later, no change to the room temperature.
We called the front desk again and this time I demanded to speak to a manager. By now, it's about 11 pm (2 hours wasted "fixing" the A/C so far). The manager decides to move us to a new room across the hall. Lo and behold, the AC is broken here, too. The manager doesn't believe me when I tell him that the air coming out is warm, and he leaves.
30 minutes pass, it's far too warm to be comfortable, so we demand another room change. Yet another manager comes to the room and tells us that the AC is broken on all floors above ~ 15th floor (these rooms were on 27).
Someone knew the AC was broken, yet they pretended to fix it and move us around the same floor for 2 and a half hours?! I'm getting angry, but the worst is yet to come.
We finally get a room on the 15th floor and the AC is working - I can actually sit in the room without sweating like a dog. My wife is crying because it's midnight on our wedding night and we only just got to a comfortable room. I'm yelling at the manager about their terrible service, and he promises us a free room, free mini bar, free breakfast served to our room, and on and on. I'm consoled, my wife feels better, so we agree to his terms but he refuses to put them in writing for us (should have been a red flag).
The following morning, we call the room service to deliver our pre-ordered breakfast. They tell us they don't have the ingredients to make half the items that we ordered. (Items that we ordered an hour before, which were on the menu, which they said would arrive in 20 mins. 1 hour later, no food, and they tell us they can't make an omelet. Seriously - you don't have eggs at your 5 star hotel? Because I sat next to a chicken on the bus in your city. She practically laid an egg on my lap.)
We finally decide to just check out, and what do you know - the front desk tells us they know nothing of the manager Steven Feng, and they certainly can't give us a free room. I finally lose my cool, teach the manager on duty some new vocabulary, and long story short - they refunded every yuan we had paid and hailed a taxi for us to get out of there.
So in short: they lied, they pretended to be fixing an AC they knew was broken, they lied some more, they wasted 4 hours of my wedding night, then they went back on service promises the next morning and tried to charge us extra.
Do not stay here at any cost.
Don't stay here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.