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“Exceptional Service” 5 of 5 stars
Review of Sheraton Tianjin Hotel

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Sheraton Tianjin Hotel
4.0 of 5 Hotel   |   Zijinshan Road, Hexi District, Tianjin 300074, China   |  
Hotel amenities
Ranked #49 of 990 Hotels in Tianjin
4.0 of 5 stars 292 Reviews
Al Jubail, Saudi Arabia
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
47 helpful votes 47 helpful votes
“Exceptional Service”
5 of 5 stars Reviewed September 17, 2013

We are SPG fans so we always try and stay at a SPG property whenever possible. We have an almost four month stay in Tianjin ahead of us so chose the most convenient property for a week before deciding where to stay for the rest of the time. The Sheraton Tianjin is an older hotel that shows it’s age and I have to say the rooms on the higher floors are visibly better due to renovations and touch ups. However, the service from ALL of the teams has won us over and we have extended our stay. Yvonne in the Sales team assisted us in a contract and has continued the excellent service we have had here at Sheraton Tianjin.
The leader always there to assist us is Florian, as the Guest Service Manager he has gone above and beyond to make sure we are taken care of. He has even checked in on us on his off day and his quote of “Anything is possible” is appreciated when I approach him with a couple of odd requests. His leadership is visible with the entire team and the attitude they have to help. The entire Front Desk Team is amazing. I wish I could remember all their names but Claire always greets us with a smile and a wave and is always checking to make sure we have everything we need. Every single Front Desk team member has taken the extra time to help us with a smile and willing attitude. The Concierge team has translated and given us directions over and over again, and continues to assist us.
The housekeeping team is prompt with any requests and very pro-active at remembering what and when you need something. I am used to going to the ice machines in American hotels so asking housekeeping to bring me ice every day embarrassed me in the beginning, but with a call I receive a bucket of ice given to me with a a smiling face delivered within minutes. The Bell and Valet team are always there to greet you with a smile and will handle any taxi communication for you. The team that always shines is the Sheraton Club team that works hand in hand with Florian and the rest of the teams . Sandy, Sharon and Yvonne in the Club go the extra step to make sure they remember your likes and dislikes. They are excellent at their job and they take the time to make every guest feel special. We are always greeted by name and they continue to make sure we are felt welcome and comfortable every time we walk into the club. The breakfast in the club has a wonderful variety of items; and the appetizers in the evening are flavorful and there is always something new to try.
JV’s bar is a nice place to relax with a drink over foosball or billiards, and we had some very good crab at the Celestial Court for dinner. It is very convenient to have a small market in the building for cold drinks (beer!) and snacks at reasonable pricing. The fitness center has a variety of options and they offer yoga and pilates as well. For those people who are adventurous I suggest trying the small family run restaurants and street food stalls that are nearby.
I realize not every guest will stay months at a time, but I would recommend the Sheraton Tianjin for any length of stay.

Room Tip: Look for the specials to get a Club Floor room
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, September 30, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our hotel and staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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English first
Camberley, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2013

I stayed here for a couple of days at the end of July. As others have said, the hotel is showing its age. The decor is old and my room was on the gloomy side. Having said that, everything worked, it was clean, the bed was comfortable, the shower was fantastic, the air con kept my room at a comfortable temperature, the staff were very helpful and pleasant, the breakfast was great and it was quiet at night. What more can you ask for. I did not get chance to try the swimming pool, but as I shall no doubt be visiting Tianjin again on business I shall stay at the Sheraton again.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 客戶關係經理 at Sheraton Tianjin Hotel, responded to this review, August 7, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our hotel. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 28, 2013

Stayed there this weekend. Although an old hotel and could do with a refresh i had a nice time. Located of the road it was nice ansd quiet and above all the staff were very good. The Manager took the time to speak to me and give me details about the hotel and facilities. The food was great although very Chinese the Korean festival on Saturday night was very good as was the breakfast.

Only things I would comment on is that the club rooms are a little small, and the club desk was closed on Sunday morning so wasnt able to check out their and probably the first time I have been charged for a friend to join me in the club bar

Def needs a refresh but a nice stay !

Room Tip: Nice for 1 or 2 nights
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, Public Relations Manager at Sheraton Tianjin Hotel, responded to this review, July 30, 2013
"Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you had a really comfortable experience and satisfied with our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TORONTO
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 3, 2013

Good hotel in a convenient location, room is not that big but well furnished.AC thermostat did not work well in July and no way to communicate to staff to fix it. Breakfast is excellent and has a lot of Western and Chinese dishes. Rooms was clean but nothing special about the hotel, atypical old Sheraton

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, Public Relations Manager at Sheraton Tianjin Hotel, responded to this review, July 9, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room, breakfast, and our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

just spend last 2 days in here,good place,nothing to complain about..

rooms are nice,very clean

breakfast very good with very friendly staff.

But staff in every part of the hotel was very cooperative and helpfully..thanks for that!

If you have time,go for a walk around the museum area,have a look in the tianjin library or go downtown,rent a bike and go around the old colonial style houses....just soooo relaxing!



Stayed July 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 客戶關係經理 at Sheraton Tianjin Hotel, responded to this review, July 9, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room. About the AC thermostat problem you mentioned, we have put it into the maintenance schedule and will keep pulling it to be completed as soon as possible. We go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacifica
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed June 24, 2013 via mobile

The Gold floor doesn't have Bailey's and they had to be instructed on how to make a gin and tonic (bringing slices of lemon when I asked for lime). Even though the pool rules don't say you have to wear a cap, they make you, the thermostat in room 1602 doesn't work so they recommend you open windows to warm the room up (it was freezing) and they gave us the wrong room (we had booked an executive suite but they gave us a junior suite) and they just said they didn't have it available without any apology or compensation. Keep in mind that I have been living in China for five months, and no other hotel has been this clueless. The downstairs dinner buffet was decent however, with very good ice cream.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, June 28, 2013
First of all, please allow us to thank you for choosing Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your latest experience with us. Kindly accept our sincere apology for not meeting your expectation in terms of our service and facility during your last stay with us. I shared your feedback with the related department. May we take this opportunity to reasure you that we will strengthen on service standards in our hotel and in order to exceed our guests’ expectations. Improvements will definitely be made to maintain our standard of excellence. If your schedule would bring you back to Tianjin again, we will make sure our hotel team will deliver the international five-star hotel service as promised.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 15, 2013

I stayed at this hotel for 2 nights on a business trip. The hotel is in a good location. I was pleased with the room and it was above average for a Sheraton in China. The hotel's breakfast was very good as well. With one exception (see below) I found the staff to be helpful and experienced. The hotel's bar is in need of a refresh, it is a bit old, with a very loud live band that wasn't all that great. The lobby lounge closes early in the evening so if you want a drink the bar is the only place to get it.

The only other constructive comment I would have is that on the 2nd morning I woke up to a great air quality day (little pollution in the air)...I asked the front desk where I could go for a run and they made it clear that there was no place to run outside. I knew enough about Tianjin to know that there was a large park in the center of the city so I ran towards the Tianjin tower and luckily found it...it was a very beautiful large park (can't recall the name).

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, June 17, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room, breakfast, and our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tianjin Hotel

Address: Zijinshan Road, Hexi District, Tianjin 300074, China
Location: China > Tianjin Region > Tianjin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Tianjin
#28 Luxury Hotel in Tianjin
#62 Best Value Hotel in Tianjin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Tianjin Hotel 4*
Number of rooms: 296
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Also Known As:
Sheraton Hexi Qu
Tianjin Sheraton

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