We are SPG fans so we always try and stay at a SPG property whenever possible. We have an almost four month stay in Tianjin ahead of us so chose the most convenient property for a week before deciding where to stay for the rest of the time. The Sheraton Tianjin is an older hotel that shows it’s age and I have to say the rooms on the higher floors are visibly better due to renovations and touch ups. However, the service from ALL of the teams has won us over and we have extended our stay. Yvonne in the Sales team assisted us in a contract and has continued the excellent service we have had here at Sheraton Tianjin.
The leader always there to assist us is Florian, as the Guest Service Manager he has gone above and beyond to make sure we are taken care of. He has even checked in on us on his off day and his quote of “Anything is possible” is appreciated when I approach him with a couple of odd requests. His leadership is visible with the entire team and the attitude they have to help. The entire Front Desk Team is amazing. I wish I could remember all their names but Claire always greets us with a smile and a wave and is always checking to make sure we have everything we need. Every single Front Desk team member has taken the extra time to help us with a smile and willing attitude. The Concierge team has translated and given us directions over and over again, and continues to assist us.
The housekeeping team is prompt with any requests and very pro-active at remembering what and when you need something. I am used to going to the ice machines in American hotels so asking housekeeping to bring me ice every day embarrassed me in the beginning, but with a call I receive a bucket of ice given to me with a a smiling face delivered within minutes. The Bell and Valet team are always there to greet you with a smile and will handle any taxi communication for you. The team that always shines is the Sheraton Club team that works hand in hand with Florian and the rest of the teams . Sandy, Sharon and Yvonne in the Club go the extra step to make sure they remember your likes and dislikes. They are excellent at their job and they take the time to make every guest feel special. We are always greeted by name and they continue to make sure we are felt welcome and comfortable every time we walk into the club. The breakfast in the club has a wonderful variety of items; and the appetizers in the evening are flavorful and there is always something new to try.
JV’s bar is a nice place to relax with a drink over foosball or billiards, and we had some very good crab at the Celestial Court for dinner. It is very convenient to have a small market in the building for cold drinks (beer!) and snacks at reasonable pricing. The fitness center has a variety of options and they offer yoga and pilates as well. For those people who are adventurous I suggest trying the small family run restaurants and street food stalls that are nearby.
I realize not every guest will stay months at a time, but I would recommend the Sheraton Tianjin for any length of stay.
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- Also Known As:
- Sheraton Hexi Qu
- Tianjin Sheraton