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“I'll stay again” 4 of 5 stars
Review of Sheraton Tianjin Hotel

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Sheraton Tianjin Hotel
4.0 of 5 Hotel   |   Zijinshan Road, Hexi District, Tianjin 300074, China   |  
Hotel amenities
Ranked #46 of 988 Hotels in Tianjin
Camberley, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“I'll stay again”
4 of 5 stars Reviewed August 5, 2013

I stayed here for a couple of days at the end of July. As others have said, the hotel is showing its age. The decor is old and my room was on the gloomy side. Having said that, everything worked, it was clean, the bed was comfortable, the shower was fantastic, the air con kept my room at a comfortable temperature, the staff were very helpful and pleasant, the breakfast was great and it was quiet at night. What more can you ask for. I did not get chance to try the swimming pool, but as I shall no doubt be visiting Tianjin again on business I shall stay at the Sheraton again.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 客戶關係經理 at Sheraton Tianjin Hotel, responded to this review, August 7, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our hotel. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • English first
  • German first
  • Italian first
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English first
Shanghai, China
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 28, 2013

Stayed there this weekend. Although an old hotel and could do with a refresh i had a nice time. Located of the road it was nice ansd quiet and above all the staff were very good. The Manager took the time to speak to me and give me details about the hotel and facilities. The food was great although very Chinese the Korean festival on Saturday night was very good as was the breakfast.

Only things I would comment on is that the club rooms are a little small, and the club desk was closed on Sunday morning so wasnt able to check out their and probably the first time I have been charged for a friend to join me in the club bar

Def needs a refresh but a nice stay !

Room Tip: Nice for 1 or 2 nights
See more room tips
  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, Public Relations Manager at Sheraton Tianjin Hotel, responded to this review, July 30, 2013
"Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you had a really comfortable experience and satisfied with our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TORONTO
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed July 3, 2013

Good hotel in a convenient location, room is not that big but well furnished.AC thermostat did not work well in July and no way to communicate to staff to fix it. Breakfast is excellent and has a lot of Western and Chinese dishes. Rooms was clean but nothing special about the hotel, atypical old Sheraton

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, Public Relations Manager at Sheraton Tianjin Hotel, responded to this review, July 9, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room, breakfast, and our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

just spend last 2 days in here,good place,nothing to complain about..

rooms are nice,very clean

breakfast very good with very friendly staff.

But staff in every part of the hotel was very cooperative and helpfully..thanks for that!

If you have time,go for a walk around the museum area,have a look in the tianjin library or go downtown,rent a bike and go around the old colonial style houses....just soooo relaxing!



Stayed July 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 客戶關係經理 at Sheraton Tianjin Hotel, responded to this review, July 9, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room. About the AC thermostat problem you mentioned, we have put it into the maintenance schedule and will keep pulling it to be completed as soon as possible. We go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacifica
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed June 24, 2013 via mobile

The Gold floor doesn't have Bailey's and they had to be instructed on how to make a gin and tonic (bringing slices of lemon when I asked for lime). Even though the pool rules don't say you have to wear a cap, they make you, the thermostat in room 1602 doesn't work so they recommend you open windows to warm the room up (it was freezing) and they gave us the wrong room (we had booked an executive suite but they gave us a junior suite) and they just said they didn't have it available without any apology or compensation. Keep in mind that I have been living in China for five months, and no other hotel has been this clueless. The downstairs dinner buffet was decent however, with very good ice cream.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, June 28, 2013
First of all, please allow us to thank you for choosing Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your latest experience with us. Kindly accept our sincere apology for not meeting your expectation in terms of our service and facility during your last stay with us. I shared your feedback with the related department. May we take this opportunity to reasure you that we will strengthen on service standards in our hotel and in order to exceed our guests’ expectations. Improvements will definitely be made to maintain our standard of excellence. If your schedule would bring you back to Tianjin again, we will make sure our hotel team will deliver the international five-star hotel service as promised.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
36 reviews 36 reviews
35 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 15, 2013

I stayed at this hotel for 2 nights on a business trip. The hotel is in a good location. I was pleased with the room and it was above average for a Sheraton in China. The hotel's breakfast was very good as well. With one exception (see below) I found the staff to be helpful and experienced. The hotel's bar is in need of a refresh, it is a bit old, with a very loud live band that wasn't all that great. The lobby lounge closes early in the evening so if you want a drink the bar is the only place to get it.

The only other constructive comment I would have is that on the 2nd morning I woke up to a great air quality day (little pollution in the air)...I asked the front desk where I could go for a run and they made it clear that there was no place to run outside. I knew enough about Tianjin to know that there was a large park in the center of the city so I ran towards the Tianjin tower and luckily found it...it was a very beautiful large park (can't recall the name).

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, June 17, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room, breakfast, and our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 19, 2013

I just stayed here for two nights, and I really appreciated the attentive service and the environment. I stayed on the 6th floor and the club lounge was a nice oasis of calm :-). My only gripe is that on one evening a colleague and I went to the bar to work and have a drink and it was too smokey and the waitress told us there was no other choices in the hotel - being able to get a beer in the ground floor lounge would have been nice.

My room was great, although I may be biased as I was upgraded to a suite and loved the convenience of it?

There is a great dim sum restaurant just five minutes walk away too (come out of the hotel, turn left and walk to the next junction, it's the building on the corner - sorry cant remember its name!)

Room Tip: The club floor lounge is a nice place to work
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, May 28, 2013
Dear Guest,

Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.

First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.

We are so glad that you are satisfied with the hotel service and the environment. As to the only drawback you mentioned about the bar and beer, we have already shared your suggestion with the related departments and staff. We have also put it on the agenda of future improvement. Anyway, our hotel and staff will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.

Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Tianjin Hotel

Address: Zijinshan Road, Hexi District, Tianjin 300074, China
Location: China > Tianjin Region > Tianjin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Tianjin
#27 Luxury Hotel in Tianjin
#63 Best Value Hotel in Tianjin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Tianjin Hotel 4*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hexi Qu
Tianjin Sheraton

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