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“Good Stay” 4 of 5 stars
Review of Sheraton Tianjin Hotel

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Sheraton Tianjin Hotel
4.0 of 5 Hotel   |   Zijinshan Road, Hexi District, Tianjin 300074, China   |  
Hotel amenities
Ranked #34 of 1,039 Hotels in Tianjin
TORONTO
Level Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Good Stay”
4 of 5 stars Reviewed July 3, 2013

Good hotel in a convenient location, room is not that big but well furnished.AC thermostat did not work well in July and no way to communicate to staff to fix it. Breakfast is excellent and has a lot of Western and Chinese dishes. Rooms was clean but nothing special about the hotel, atypical old Sheraton

  • Stayed August 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Amek63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, Public Relations Manager at Sheraton Tianjin Hotel, responded to this review, July 9, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room, breakfast, and our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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308 reviews from our community

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Salzburg, Austria
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

just spend last 2 days in here,good place,nothing to complain about..

rooms are nice,very clean

breakfast very good with very friendly staff.

But staff in every part of the hotel was very cooperative and helpfully..thanks for that!

If you have time,go for a walk around the museum area,have a look in the tianjin library or go downtown,rent a bike and go around the old colonial style houses....just soooo relaxing!



Stayed July 2013, traveled solo
Helpful?
Thank lemonhead1de
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 客戶關係經理 at Sheraton Tianjin Hotel, responded to this review, July 9, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room. About the AC thermostat problem you mentioned, we have put it into the maintenance schedule and will keep pulling it to be completed as soon as possible. We go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacifica
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed June 24, 2013 via mobile

The Gold floor doesn't have Bailey's and they had to be instructed on how to make a gin and tonic (bringing slices of lemon when I asked for lime). Even though the pool rules don't say you have to wear a cap, they make you, the thermostat in room 1602 doesn't work so they recommend you open windows to warm the room up (it was freezing) and they gave us the wrong room (we had booked an executive suite but they gave us a junior suite) and they just said they didn't have it available without any apology or compensation. Keep in mind that I have been living in China for five months, and no other hotel has been this clueless. The downstairs dinner buffet was decent however, with very good ice cream.

  • Stayed June 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Dingos8baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, June 28, 2013
First of all, please allow us to thank you for choosing Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your latest experience with us. Kindly accept our sincere apology for not meeting your expectation in terms of our service and facility during your last stay with us. I shared your feedback with the related department. May we take this opportunity to reasure you that we will strengthen on service standards in our hotel and in order to exceed our guests’ expectations. Improvements will definitely be made to maintain our standard of excellence. If your schedule would bring you back to Tianjin again, we will make sure our hotel team will deliver the international five-star hotel service as promised.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 15, 2013

I stayed at this hotel for 2 nights on a business trip. The hotel is in a good location. I was pleased with the room and it was above average for a Sheraton in China. The hotel's breakfast was very good as well. With one exception (see below) I found the staff to be helpful and experienced. The hotel's bar is in need of a refresh, it is a bit old, with a very loud live band that wasn't all that great. The lobby lounge closes early in the evening so if you want a drink the bar is the only place to get it.

The only other constructive comment I would have is that on the 2nd morning I woke up to a great air quality day (little pollution in the air)...I asked the front desk where I could go for a run and they made it clear that there was no place to run outside. I knew enough about Tianjin to know that there was a large park in the center of the city so I ran towards the Tianjin tower and luckily found it...it was a very beautiful large park (can't recall the name).

  • Stayed June 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mike_UpperWestSide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, June 16, 2013
Dear Guest,
Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.
First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.
We are so glad that you are satisfied with our room, breakfast, and our staff. We will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.
Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 18, 2013

I just stayed here for two nights, and I really appreciated the attentive service and the environment. I stayed on the 6th floor and the club lounge was a nice oasis of calm :-). My only gripe is that on one evening a colleague and I went to the bar to work and have a drink and it was too smokey and the waitress told us there was no other choices in the hotel - being able to get a beer in the ground floor lounge would have been nice.

My room was great, although I may be biased as I was upgraded to a suite and loved the convenience of it?

There is a great dim sum restaurant just five minutes walk away too (come out of the hotel, turn left and walk to the next junction, it's the building on the corner - sorry cant remember its name!)

Room Tip: The club floor lounge is a nice place to work
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Bee_ALondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, May 28, 2013
Dear Guest,

Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.

First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.

We are so glad that you are satisfied with the hotel service and the environment. As to the only drawback you mentioned about the bar and beer, we have already shared your suggestion with the related departments and staff. We have also put it on the agenda of future improvement. Anyway, our hotel and staff will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.

Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chandigarh, Chandigarh, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 25, 2013

Being a regular traveler I have stayed in multiple Starwood group properties(partly for points). However none as much as Sheraton hotel, Tianajin. Located very close to the Tianjin TV tower, hotel can arouse mixed emotion for its pros and cons.

Pros:
- Great Staff. The staff is very humble and helpful. Also they try to make sure your experience is good and help in any way they can. As I have stayed here frequently I recognized many people among staff. However I was still amazed by the fact that some of them remembered me from last visit.
- Food options for vegeterian: Being a vegeterian, it is a must to stay in hotel with nearby veg hotels. They have an indian restauarant(bawarchi) very close by. Also the hotel has a buddhist restaurant in the apartment side which is slightly pricy but serve good food
- Much easier to get conveyance(taxi) then other hotels such as Westin, Holiday Inn.
- Comortable bed and sofa.
- Services such as laundry are avaiable at much cheaper rate as compared to other hotel in same cataegory

Cons:

- Rooms are very old fashioned and poorly lit. In night even if you turn on all lights yet the room looks dark. This is major turn off.
- Very limited english channels in the TV. They just have HBO and MAX which seems to be repeating the same movies again and again.
- Hot water supply in bathroom does not seem to work properly. I have tried to adjust it to cold water but still water was very hot.

Room Tip: Ask for room facing the water mass flowing opposite to hotel.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ujjwal_Kedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 公關經理 at Sheraton Tianjin Hotel, responded to this review, May 28, 2013
Dear Guest,

Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.

First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.

We are so glad that you are satisfied with the hotel staff, food, bed and sofa, and the services. As to the drawbacks you mentioned, we have already shared your opinion with the related departments and staff. We have also put it on the agenda of future improvement. Anyway, our hotel and staff will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.

Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

Sheraton Tianjin is one of my favorite hotels - location, service, friendly staff, great breakfast ... all in all, a wonderful place for both business and leisure.

It's closer to downtown Tianjin and also to Tianjin airport. The only drawback is that it's an old property and you may not get a modern room but its worth a stay considering other aspects !

  • Stayed February 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ajitbasrur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
天津喜來登大酒店Annie, 市场传讯协调员 at Sheraton Tianjin Hotel, responded to this review, February 15, 2013
Dear Mr. Ajitbasrur,

Greetings from Sheraton Tianjin Hotel, the first five-star hotel in Tianjin with international approval.

First of all, please allow us to thank you for staying in Sheraton Tianjin Hotel among all the hotels in Tianjin and more importantly for sharing your excellent experience with us.

Life is better when shared, we are so glad that you are satisfied with the hotel location, environment, service and F&B. As to the only drawback you mentioned about the old property, we have already shared your opinion with the related departments and staff. Close attention will be paid to bringing more modern elements into the hotel and we have also put it on the agenda of future renovation. Anyway, our hotel and staff will go on sparing no efforts to maintain our service quality and enhance guest satisfaction to ensure a perfect stay experience for all the guests.

Once again thank you very much for your valuable feedback and we sincerely hope that we can welcome you back at Sheraton Tianjin Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Sheraton Tianjin Hotel

Address: Zijinshan Road, Hexi District, Tianjin 300074, China
Location: China > Tianjin Region > Tianjin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Tianjin
#31 Luxury Hotel in Tianjin
#45 Best Value Hotel in Tianjin
Price Range (Based on Average Rates):
Hotel Class:4 star — Sheraton Tianjin Hotel 4*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hexi Qu
Tianjin Sheraton

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