Oh dear! 1st the rooms.....10 years out of date! Decor is SO old it's like being in some sort of time warp.......same as the general decoration throughout the building.
BUT, that was completely overshadowed by a DISGUSTING event following dinner........
My colleague and I both ordered Tenderloin steak (clearly marked as 208rmb on the printed menu), I had a salad starter (48rmb) and a glass of beer (48rmb). My colleague had a different starter costing 68rmb) and a glass of wine 48rmb.
A quick bit of maths and you end up with a total of 622rmb.
We asked for separate bills.....this cause HUGE confusion and delays.
Eventually I as given my bill......a 8" long piece of paper with additions, debits, more additions, more debits and crossed out totals with unrecognisable numbers....but a total of 797rmb on the bottom. My colleagues was similar with a total of 496rmb. Thats a total of nearly 1300rmb!
The waitress was pushing me to sign it saying, 'OK...OK...sign!' I told her this was ridiculous!
She made some excuse about service charge! I asked her to bring me back the menu.
THIS IS WHERE IT BECAME DISHONEST!!!!
She would not give me back the menu but instead took the menu to another counter. Then after another 5 minutes I saw the staff writing something with a pen....she brought the menu back to me. They had DELIBERATELY changed the price for my steak from 208 to 288, by adding an extra loop (in ball-point pen) on top of the zero!
THIS IS BLATANT THEFT!
I refused to pay....I showed them the changed amount and told them I knew what they had done. Even with their fictitious amount the bill was far too high!
Then I wrote down the actual amount on a napkin and gave it back to them.
Eventually they brought more new bills for signing. These were still both 25 to 35 rmb more than they should have been, but by now we were late for our next appointment and reluctantly signed them .
Message to the dining room staff......YOU PICKED ON THE WRONG GUYS! What a disgrace!
I want the manager of this restaurant to fully apologise for this disgusting behaviour on this site!
- Also Known As:
- Renaissance Tianjin
- Tianjin Renaissance
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