I stayed here for around 12 nights. It surpassed my expectations when it comes to the rooms. They are spacious, comfortable and well designed (especially on the SPG floors). I really liked the variety at the breakfast buffet, but the quality can be improved. The staff were very helpful and went above and beyond on several occasions to try to make my stay more enjoyable. Room service food was really bad, I had to stay in for extended periods of time and had no choice but to order from it and was disappointed every time. The major issue however is that the internet connection is too slow to be used productively, while I raised this with front desk they fixed it for a day then it came back to lower speeds. Frankly I think that the Wi-Fi rate is too high for the speed that is offered, Free Wi-Fi is common in many lesser hotels and should be adopted here. However the quality of the room redeems the hotel and makes it my choice for the next trip to Tianjin
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