Great facility, excellent lounge, and very hard working staff, but over the 2 days there my only comment to the GM and senior mgmt is 'get people some language training' so they can actually communicate with the guests who are not Chinese. As a busy Platinum guest expects to have a basic conversation with the staff in the Lounge upstairs, is it too much to ask that they actually understand words like 'eggs', 'juice', 'beer' and 'beer'?
On a bright side, housekeeping was great, the gym isn't bad, and the people super friendly, and a location perfect, right next to a golf course in the middle of town.
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