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“Nice experience” 4 of 5 stars
Review of The Westin Tianjin

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The Westin Tianjin
5.0 of 5 Hotel   |   No.101 Nanjing Road, Heping District, Tianjin 300040, China (Binjiang Road)   |  
Hotel amenities
Ranked #15 of 990 Hotels in Tianjin
Bhopal, India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Nice experience”
4 of 5 stars Reviewed October 4, 2013

a nice hotel with nice experience. had initial trouble settling in as tv and other electronic products were not functional. my room got changed immediately and no problem after that. staff is humble and try their best to ensure guests have good experience. only complaint is there are very less vegetarian options available but again - its China and i need to be happy with what i get. there is Subway in the next building of the hotel which was life saver. Net - the hotel is good and recommended for business travelers

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinTianjin102, General Manager at The Westin Tianjin, responded to this review, October 10, 2013
Greetings,virajmehta21

Thank you for staying with us and we greatly appreciate your feedback.

It was great to hear about your positive experiences. We have shared your point about the vegetarian options with our chef, thank you for your suggestion and we look forward to enhancing our options in the near future.

I look forward to seeing you again at The Westin Tianjin.

Be Well
Ugur Lee Kanbur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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229 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Shanghai, China
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 7, 2013

Nice hotel but starting to look a little tired by Westin standards. Our check in was prompt and efficient, we were greeted by the manager. Our club room was clean and modern if not a little small. The club room was good along with the quality of food available. The dining room in the lobby was full of western and Asian foods to choose from. The only drawback being the staff all look very young and not very experienced. Breakfast had a good selection. A good hotel in Tianjin for a couple of days and well located in the heart of the city. a nice stay

Room Tip: Food in lobby resturant very good
See more room tips
  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July T, General Manager at The Westin Tianjin, responded to this review, September 10, 2013
Greetings, Geoff K

Thank you for staying with us and we greatly appreciate your feedback.

It was great to hear about your positive experiences; as well, I have noted your feedback about our young hotel team.

Rest assured that we are continuously evolving and hope to make your next stay even better.

I look forward to seeing you again at The Westin Tianjin.

Be Well
Ugur Lee Kanbur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taichung, Taiwan
1 review
5 of 5 stars Reviewed September 7, 2013

This hotel is recommended by a friend Everything was fine. The arrival was easy. The check in was fast and informative. Bellman were quick to offer help and quick to deliver luggage. Breakfast was a bit of a disappointment;We did not at diner at the hotel.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July T, General Manager at The Westin Tianjin, responded to this review, September 11, 2013
Greetings,DelynSXX

Thank you for staying with us and we greatly appreciate your feedback.

It was great to hear about your positive experiences; as well, we are reviewing the breakfast menu in our hotel, with our culinary team.

Thank you for your feedback. I look forward to seeing you again at The Westin Tianjin.

Be Well
Ugur Lee Kanbur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
2 of 5 stars Reviewed August 26, 2013

I was quite disappointed when I checked in the Westin Tianjin last week. It surely has different standard as compared to other Westin I stayed before.

When I first checked in, they put me to some room on 13/F. I was surprised to find their "Heavenly Bed" was such a poor condition. Comforter cover was so torn that you can see strands of fabric sticking out on the surface. And then, the glass partition in the bathroom was full of water mark and "hand print". Yes, the "hand print" was next to a bathtub. It was quite unsettling. Also, one of their switching panel was so loose that you can see wire inside. The switching panel was in their bathroom. Some other minor issue, such as stain on sofa, ink marking on writing board, peeling wall paper... these should not be found in so called 5 stars Westin.

After I complained all the above to their management, they did put me up to their executive floor on 18/F. The room conditions were much better than the one on 13/F. But then, I wonder why they have different housekeeping standard in the hotel. My gut feeling tells me if customers do not complain, Westin Tianjin may just let it slide. It is just no good.

Also, they have an Italian restaurant in the hotel. If you expect having decent Italian food at that restaurant, you may also be disappointed. I ordered a risotto, and they gave me overcooked Chinese rice boiled in soup. And then, they charged me RMB100+ for it.

In these modern day, bad service can sink your ship. It is less likely I would be back to that hotel. What I can say is "Good Luck."

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review, August 29, 2013
Greetings, BlueMarbleWalker

Thank you for staying with us and we greatly appreciate your feedback.

First and foremost, please accept my apologies for the challenges with your room, as they have obviously given you a less than satisfactory impression of us.

Rest assured that this is Not our usual standard and I hope to see you again to be able to convey that The West in Tianjin is an international standard Experience.

I am addressing the challenges that you have experienced, with my team; as well I am glad that they upgraded you and took care of your needs upon your raising your concerns in the hotel.

Trust that the Risotto you were not satisfied with is being rectified, as I do enjoy a good risotto myself and I am disappointed also that we were not able to give you our usual Prego Dining Experience.

Your Prego Risotto is with my compliments, when next you are in Tianjin.

Also, we do have an ongoing maintenance program for our facilities, which is the standard for a hotel of our age, to ensure our guests have upgraded stay experiences.

Thank you again for your valuable feedback. I look forward to seeing you again at The Westin Tianjin.

Be Well
Ugur Lee Kanbur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Top Contributor
65 reviews 65 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 26, 2013 via mobile

Nice lobby typical of Westin style. Had a club access room, but to be fair the club is pretty small. Gym standard, not overly large but with what you require. Rooms good size but noticed had some obvious repairs. Breakfast sufficient but nothing like a large Westin. Limited super foods range. Prego Italian was good but staff level of English was very average.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review, July 31, 2013
Greetings,Natt28

Thank you for your valuable comments, as I appreciate your honest feedback.

I have shared your thoughts with my team, please be assured that we are following up on all your points.

We do facilitate English training classes for our team, though it is definitely a long term project for us; As well the Super-foods program has been reviewed to ensure we are consistent with our sister hotels

Thank you and look forward to seeing you again at our hotel.

Be Well
Ugur Lee Kanbur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
3 of 5 stars Reviewed July 19, 2013

I have tried to solve this issue on two separate occasions with the front service management but neither time was this issue corrected so I offer this warning to all westerns. Two different times I have taken a taxi to the airport and both times it was around 40RMB. As soon as the taxi pulls up to the terminal they hit a button and the meter goes from the actual amount to 90RMB. Each time they say it's a new airport tax. I took a picture of the car tag for the taxi and when I came back I shared with the desk manager and he took down the tag number and said they would take care of it. The next day I saw the same cab driver out front of the hotel waiting for the next unsuspecting fare. As I stood there a English woman needed a cab the the same taxi driver that took me to the airport drove up and the lady began to get in the car and I stopped her and told her the story. The Westin employee out front tried to tell her it was ok to get in the cab but luckily she said no and took another taxi.

The next day I saw the same cab driver again out front of the hotel. I went back into the hotel to tell a different manager my story and they told me they would take care of the issue. I stayed at the hotel 6 more days and saw the same cab driver every morning. So beware.

Either the hotel does not care or the proper people do not know. Either way, let this serve as your warning.

On a good note, the employees for the most part are nice and seem to care, but the chinese are a bit different. They will try to charge you for things that should not be charged for, such as extra bottle water in the evening, the people that fix your air conditioning expect a tip, and when room service is ordered they expect a tip even though there is a service charge that is included.

I have stayed in this hotel about 75 nights this year.

Room Tip: Ask for the quite side of the hotel.
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review, July 24, 2013
Greetings, jeremiah J

Thank you for corresponding with me via email.

I appreciate your comments in relation to your challenges with the Taxi's outside our hotel, as well as our Hotel team.

I hope you can accept my sincere apologies for the challenges you encountered, I can assure you they have disappointed me also, being a new comer to The Westin Tianjin myself.

We definitely have areas of improvement; I have addressed your points with my relevant leaders.

As mentioned, We have petitioned the local authorities to assist us with the taxis and their conduct and are pursuing follow up from the Tianjin Traffic Bureau and Public Security Bureau.

Looking forward seeing you again in 3 weeks time and meeting you personally.

Be Well

Ugur Lee Kanbur
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 22, 2013 via mobile

The location is nice, room is well equipped, but the service is sucks! Firstly, I asked for band-aid, the hotel staff told me that they are not free, CNY2.00 each. Though it is not expensive, but so far this is the very first hotel ever charge me for things like that. Secondly, I asked the hotel get a taxi for me to go the airport when I came down for breakfast. The taxi looks exactly the same like the one from the street, but it is not a REAL taxi! Clearly the driver knows the doorman well so that he can get the job like this, go to the airport consider a good deal for local taxis. It costed me more than double to get there compare with the trip I got to the hotel. It's only 20+ km away, and I checked with my local friends they all told me that I was cheated, it costed me more than doubled. I asked for the receipt, the plate number doesn't match the receipt either. Lastly, the hotel staff is not friendly in general. For instance, when you wait to be seated for breakfast, no one came to find a table for me so I helped myself. When I go out waited at the main entrance, doorman was just standing there chatting with others, no intention to get a taxi for me, so I helped myself....

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinTianjin101, General Manager at The Westin Tianjin, responded to this review, June 25, 2013
Greetings

Thank you for staying with us and we greatly appreciate your feedback.

Please accept my apologies for the challenges you encountered, though we would like to communicate with you offline to be able to address further, some of the specific details of the experiences you encountered. I can be reached on the following email - westin.tianjin@westin.com

I would like to assure you that we are addressing the challenges you have mentioned with our relevant leaders and have an ongoing program to rectify points you have mentioned.

The Pirate Taxi issue outside the hotel is also a focus for the hotel and local authorities.

Thank you again for your valuable feedback.
I look forward to seeing you again at The Westin Tianjin and to hearing from you via the email reflected above.

Be Well
Ugur Lee Kanbur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Tianjin

Address: No.101 Nanjing Road, Heping District, Tianjin 300040, China
Location: China > Tianjin Region > Tianjin > Binjiang Road , Xiaobailou , Heping District , Hexi District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Tianjin
#8 Business Hotel in Tianjin
#14 Luxury Hotel in Tianjin
#62 Best Value Hotel in Tianjin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Tianjin 5*
Number of rooms: 275
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Also Known As:
The Westin Tianjin Hotel Tianjin

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