I have tried to solve this issue on two separate occasions with the front service management but neither time was this issue corrected so I offer this warning to all westerns. Two different times I have taken a taxi to the airport and both times it was around 40RMB. As soon as the taxi pulls up to the terminal they hit a button and the meter goes from the actual amount to 90RMB. Each time they say it's a new airport tax. I took a picture of the car tag for the taxi and when I came back I shared with the desk manager and he took down the tag number and said they would take care of it. The next day I saw the same cab driver out front of the hotel waiting for the next unsuspecting fare. As I stood there a English woman needed a cab the the same taxi driver that took me to the airport drove up and the lady began to get in the car and I stopped her and told her the story. The Westin employee out front tried to tell her it was ok to get in the cab but luckily she said no and took another taxi.
The next day I saw the same cab driver again out front of the hotel. I went back into the hotel to tell a different manager my story and they told me they would take care of the issue. I stayed at the hotel 6 more days and saw the same cab driver every morning. So beware.
Either the hotel does not care or the proper people do not know. Either way, let this serve as your warning.
On a good note, the employees for the most part are nice and seem to care, but the chinese are a bit different. They will try to charge you for things that should not be charged for, such as extra bottle water in the evening, the people that fix your air conditioning expect a tip, and when room service is ordered they expect a tip even though there is a service charge that is included.
I have stayed in this hotel about 75 nights this year.
- Also Known As:
- The Westin Tianjin Hotel
- The Westin Tianjin Hotel Tianjin
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