We checked into the westin Tianjin today in a 820 sqft one bedroom Renewal Suite room 1722. The checkin was good, the bellmen were efficient but not very friendly and did not interact witht eh guests. The front desk clerk was excellent. We went to our room which was very nicely appointed with the exception of a few oddities such as the dressing table having no mirror and a very odd access door open to a crawl space which was very dark and damp and looked like it extended deep into the mechanical parts of the building. It was strange this was left open and we double checked the room to make sure no one was in it.
We checked out the club lounge which also require key card access even though the club desk faces the door and is staffed at all times. The lounge feels more like a bank and does not have a very inviting feel. The staff are ok but not warm to guests. They are also not very knowledgeable about the restaurant offering of the hotel, rather they will just send you tot eh restaurant to check it out or have menus sent to you to look at in your room. This is surprising for a "5 star" concierge in the club lounge. The drinks offering in the club is also spartan at best. The lounge feels like a business class lounge at an airport.
The most disconcerting part is the pool area. There are large patches of BLACK mold in the ceiling above the hot tub. When you look up, you can see they have put drapes to cover up the existing black mold but now the mold has extended beyond the cloths and they are HUGE. Green and black patches extend across the rafters and ceiling and you can smell the mildew and mold. This is a very dangerous and deadly issue and the hotel MUST be aware of the problem thought hey are unable or are unwilling to resolve it (I have not yet spoken to anyone about this yet but will after this review). The change rooms are also poorly maintained with still water and towels thrown everywhere and the pool attendant does not clean the lockers, once you have finished using it, he just puts in a new towel and locks it back up, no wiping or sanitizing from all the wet and sweaty clothes from the previous user.
This hotel looks ok from the outside but I give it a very poor rating due to the dangerous mold health hazard as well as the service levels are more to a 3.5 to 4 star hotel NOT 5 star hotel as advertised.
I do not feel I would stay at this hotel again after this trip mainly due to the health issues of BLACK MOLD!
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- Also Known As:
- The Westin Tianjin Hotel Tianjin