I have previously reviewed Saixiang a couple years ago, it deserves another (FYI I have lived at the hotel for the most part of 3-years since I couldnt find a decent cost-effective apartment close to my work):
Generally speaking the hotel is still excellent value; its a Chinese 5-star hotel (which is more like a 4-star western hotel) .. however this is more like a 4.5 star western hotel, it is CLEAN!!! something you don't find often in China after living here for 3 years. The hotel is still good ... just a few updates:
There has been a sudden turn over of staff recently with the exception of (the frankly speaking) AMAZING front desk girls, Indian Chef, Japanese restaurant manager and a couple of the concierges. That being said, the new downstairs restaurant staff and manager have a lot to learn ...
Tonight (yes, "first world problems") I ordered room service (pasta and a salad) ... after two hours the pasta turned up cold and I got a call from the Indian Chef (who was pressed into service as the manager didnt have the balls to call me or apologize) saying they ran out of cheese ... yes this is a common problem in China ... there is little access to cheese (shoot me in the head). Anyway, I complained and the new downstairs restaurant manager didnt even say sorry ... I got a little mad, so they brought me 4 Chinese beers and fruit ... I don't drink Chinese beer so sent it all back ... then they brought up a bottle of Great Wall Chinese red wine ... I laughed (I wouldn't drink it if you paid me ... seriously its nasty) ... a few minutes later the assistant manager of the hotel showed up with a bottle of Jim Beam Bourbon ... too much ... but well, would you turn down a bottle of Bourbon in China??? (oh genuine foreign liquor is tough to come by in China) ...
Faith restored in the hotel. Anyway I do recommend this place despite the recent events: its clean, they are polite, its good value and generally the food is good too.
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