Family run. Friendly staff. The shuttle driver is one of the owners.
Very clean. They vacuumed and dusted every day while we were there--even the banisters and pictures.
We were the only hotel guests who ate breakfast. (Most didn't get up before 9 a.m.) But the hotel spread out the whole deal every day--different cereals, bagels, yogurt, cream cheese, muffins, tarts, butter, juices and coffee every day. They served it at Annabelle's which is the restaurant attached to the hotel.
No bathtub. Just a shower. Rooms were small. New bedspreads.
The heater knob was stuck; they fixed it. The sink clogged up;they fixed it. They offered to move us to another room.
On the first stairway landing, they offered free computer and internet access.
No elevator. No bell hop to carry your bags. The rooms are on the 2nd and 3rd floors.
Inspite of the noisy radiator and water heater, we enjoyed our stay. Found it so charming and quaint. The place reminded us of European hostels.
Best of all, they gave us two nights free for staying the whole week.

I travel to Ketchikan all the time. This is where I stay. It has the most convenient location. Yes, the rooms are small and, yes, no elevator is an issue. Cannot deny that. But, it is the right room at the right price.

Those that do not like the Gilmore have not had the experience of staying somewhere else in Ketchikan. Other locations are either in an inconvenient location, are overpriced even more, or are not as well kept.

Very disappointing stay. We reserved for 3 nights at a 'special winter rate' advertised on their website, which they say they would not honor as the website was being changed the next day (it never was). We did get a discounted rate but were put in what I'm sure was the smallest room possible. Hard to get to the other side of the bed even! Ran out of hot water, lousy bed & pillows, people drunk and yelling in the hall all night. Don't stay here if you expect any rest or comfort!

The Gilmore is a beautiful OLD hotel right in downtown Ketchikan. The Gilmore offers a shuttle van and is home to Annabell's Restaurant (beautiful atmosphere & great food), but the hotel itself has small rooms, best to upgrade and go for the view, or you will be looking at the wall of the building next door. Hotel staff very friendly and accommodating.