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“Avoid this if you value your valuables!” 1 of 5 stars
Review of Super 8 Ketchikan

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Super 8 Ketchikan
2.0 of 5 Motel   |   2151 Sea Level Drive, Tongass Development Center W, Ketchikan, AK 99901-6071   |  
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Ranked #5 of 9 Hotels in Ketchikan
wellington, fl
Top Contributor
263 reviews 263 reviews
42 hotel reviews
Reviews in 87 cities Reviews in 87 cities
128 helpful votes 128 helpful votes
“Avoid this if you value your valuables!”
1 of 5 stars Reviewed October 8, 2011

I'm writing this for my bff who has had to stay here on several occasions due to his company's cheapness!!

Besides the fact that there is no A/C and the breakfast is a cold joke and the rooms are only passibly clean, the last experience took the cake!!

He left a shirt in the drier after doing his laundry. Good news is, someone found it and turned it to the front desk. The BAD news is that someone (obviously staff there) decided it was such a cool shirt that they swiped it before he had a chance to retrieve it!!!

I had read other reviews of stuff "disappearing" but now my bff experienced this first-hand.
Come on...there is no excuse for this stuff happening, right under the nose of the other employees!!

Room Tip: The tip is to NOT stay here!!
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  • Stayed August 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carol D, General Manager at Super 8 Ketchikan, responded to this review, January 10, 2012
Thank you for taking time to let me know your concerns about your friends' stay with us. We always try to make sure our guests have a pleasant stay, and enjoy all the amenities. You mentioned that breakfast wasn't what you anticipated. I would like to let you know we have added several items to our breakfast offering, including hard boiled eggs, fresh cut fruit, and yogurt. When your friend told us that he had left his shirt behind in our dryer, we made every effort to locate it and return it to him. Unfortunately, the shirt was not located.

I apologize that your friend had a less than perfect experience, but your comments have been heard, and we would appreciate an opportunity to showcase our improvements, and see if we can change your mind.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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108 reviews from our community

Traveler rating
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    28
    17
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Pocomoke City, Maryland
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed September 1, 2011

I reserved a room at this hotel and then read the reviews on Trip Advisor. The reviews were unfavorable, so I emailed the manager to ask if improvements had been made. She assured me that our room would be clean and we would find the accommodations acceptable. Since this hotel's rates were significantly lower than those at most other hotels, I kept our reservation. We would only be there one night; we were leaving for POW Island the next day.
Our room was fine. Fresh paint, new drapes and spreads, and lots of lamps made this room a keeper. We had a spacious desk area with a chair, and a table with two chairs. The room wasn't enormous, but we didn't bump into each other. The bathroom was clean and large.
Though my husband was comfortable, I wanted a fan. I called the front desk and one was delivered within five minutes. I met four staff members. All of them were pleasant and helpful.
I wasn't paying high-end prices, so I didn't expect a palace. I was paying for cleanliness, comfort, and adequet furnishings, and felt I had received a good deal. I will stay there again, and send my friends and family there.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Annette Island, Alaska
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 25, 2011

I frequently go to Ketchikan on business and for family travel. I will not stay here again due to the dated 1980's furniture, deco and I am pretty sure that is the last time they purchased new matteress's . For pet owners - I hear it is the only 'pet friendly' hotel in Ketchikan. It is near the Mall and Safeway. There is no restaurant on site - McDonalds is across the parking lot.

I stay at either the Best Western Landing's - new wing or at the Cape Fox - water view.

Room Tip: If you must stay here ask for a room on the fourth floor. Non-Smoking.
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  • Stayed January 2011, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Montreal, Canada
Top Contributor
92 reviews 92 reviews
39 hotel reviews
Reviews in 35 cities Reviews in 35 cities
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed August 9, 2010

First of all lodging in Ketchikan is very expensive and we knew that, but 167$ per night is very exaggerate for the room...There was gum sticked under the table, smelly carpet and the windows were dirty ...The bath tub needs to be ''refresh'' it was old and dirty...Positive note the hotel has a shuttle...Best western looks brand new could be an option...

Stayed August 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 28, 2010

We were flying in private plane from Palmer, Ak to Shelton, Wa and found that we needed to stay the night in Ketchican. Very nice man checked us in to the motel and it seemed we were off to a good start. However, he neglected to mention a sales tax of 6% and a room tax of 7% which increased our bill by 13%. Also, even with a "do not disturb" sign left on the door, the maid pounded on our door at 8 am and then came on in. After dosing off again, the phone rang. It was the front desk saying they had never heard of us and what were we doing in their room?! After getting that straigtened out, we gave up and got up. We went to try the "complimentary breakfast" and could not get back in our room as the key was cancelled even though check out was not till 1200 noon. Breakfast was cold cereal, instant oatmeal, watered OJ or miniture sweet rolls. We skipped it. Another practice we found objectional was being asked if we were Alaskan residents. It seems that if we had of been, we would have been given an automatic discount. We were told that the motel had WIFI but when we got there, were told it had not been working for several days. All in all even thought our check in was smooth and helpful, it was an awful experience. I would not recomend them to anyone.

Stayed June 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon City
1 review
4 of 5 stars Reviewed March 22, 2010

I was picked up at the airport ferry terminal and the van guy was very friendly. The hotel was clean and check in was super smooth. The room was very basic with all the stuff including high speed internet.

Breakfast was continental breakfast with some yummy muffins and instant hot cereal, but the room was clean and the girl was really nice and friendly. She told me some things to do for fun in Ketchikan.

I liked this hotel because it was clean and had a gorgeous view of the water. The float planes are loud but that part of the Ketchikan charm.

  • Stayed March 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
us
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 8, 2009

There is not any A/C. This is not a child friendly hotel, as the windows open completly with out any safty devices. The staff were very friendly and the location was good. The rooms do not have a table or chairs.

  • Stayed July 2009, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Ketchikan

Address: 2151 Sea Level Drive, Tongass Development Center W, Ketchikan, AK 99901-6071
Phone Number:
Location: United States > Alaska > Ketchikan
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Ketchikan
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Super 8 Ketchikan 2*
Number of rooms: 82
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Also Known As:
Super Eight Ketchikan
Ketchikan Super 8
Ketchikan Super Eight
Super 8 Ketchikan Alaska

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