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“The Food and Service are awful” 1 of 5 stars
Review of Cape Fox Lodge

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Cape Fox Lodge
3.0 of 5 Hotel   |   800 Venetia Way, Ketchikan, AK 99901-6561   |  
Hotel amenities
Ranked #4 of 9 Hotels in Ketchikan
Ketchikan, Alaska
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
“The Food and Service are awful”
1 of 5 stars Reviewed August 2, 2011

I took my family to lunch at the restaurant and needless to say I was very disappointed.
The lunch prices were unbelievably HIGH. The fresh veggies were dirty and the service was slow. If you plan on staying here I would suggest you find another place to eat. The Pioneer
Pantry a good place.

  • Stayed July 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
capefoxlodge, Manager at Cape Fox Lodge, responded to this review, August 4, 2011
Thank you for this opportunity to correct several areas of our service.
We agree that the usual high standards of our product and services were not met in this instance.
Please accept our apologies for the trouble and disappointment you and your family experiences while dining with us.
As a result, we have taken corrective measures to ensure that this does not happen again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    48
    59
    29
    9
    3
See reviews for
26
44
8
44
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Sydney, Australia
Top Contributor
163 reviews 163 reviews
48 hotel reviews
Reviews in 52 cities Reviews in 52 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed July 23, 2011

We flew to Ketchikan for a few days site seeing unlike most tourists who seem to come on or off the cruise boats. This hotel is located on a small hill above the town and is accessed by gondola or walking trail. It is ideally located being very short walk to town but being up a hill gets you away from the 1000's of people who arrive daily on the cruise boats. The rooms are large, clean and most seem to have a view. The hotel runs a free shuttle to and from the airport ferry. It is a non smoking hotel so we were very surprised to see that smoking was allowed in the bar and part of the restaurant. The restaurant had an extensive menu and the quality of food was very good. The staff were very knowledgable and helpful in suggesting places to go things to do and other venues to eat at.
Having visited some of the others this is definitely the best hotel for location, and quality. Whilst a little more expensive than other hotels we felt it was certainly worth it.

Room Tip: Ask for a room on the upper floors overlooking the harbour and the town.
See more room tips
  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Indiana
Top Contributor
80 reviews 80 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed July 7, 2011

We rode the incline up and ate here during our vacation. My husband got the 2 piece fish and chips and I got the 4 piece one (shared with our son). The fish and chips were very good. The server surprised our son with a balloon with a face on it tied to a package of cookies. This was lunch and we wore jeans and fit right in. We had a very nice table with a view of our cruise ship below. After lunch, we went around behind the lodge and walked down the Married Man's Trail. That was very enjoyable also. The only thing I could see that would have been nice was there was a computer station next to the restroom. I'm sure it was for hotel guests. I jumped on it to try to send a quick "we're fine" email to home. But it had a log on for guests only. I suppose we could have asked for a log on.

  • Stayed June 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prince Rupert, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 6, 2011

We recently stayed here on a business trip and were quite disappointed. Unfortunately my family that ate at the restaurant believe we got food poisoning from an undercooked hamburger. While we reported this to the manager and were more than willing to review the situation we found that the staff while sympathetic, did not address our concerns. We were extremely frustrated at their unwillingness to address these issues. We requested our meal comped several times (it was not) nor did they attempt to make any accommodations to review the situation or put our concerns at ease. The floor manager seemed unable to make any accommodations and the manager, though informed, made no attempt to contact us. We found it unbelievable that so many levels of hotel staff were unable to address this or take any responsibility. We would most definitely not stay here again and recommend staff take a course on customer relations.

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sitka, ak
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 24, 2011 via mobile

The hotel is nice and clean with great views but they forgot why most people rent a hotel room, that is to sleep. The hotel would rate 4 stars if they would get rid of the original beds. I would stay here again though as everything else was great.

  • Stayed April 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 9, 2011

I've had to do overnights at a number of hotels in Ketchikan, and this is by far the nicest. Great service, lovely rooms with a view, and the restaurant/bar has tasty food and, as a single gal, I never feel uncomfortable going in for a glass of wine before dinner.

  • Stayed March 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 15, 2011

If you are staying on business and need to utilize the internet I would not stay here.
There was almost no signal in the lodge room and too slow to use, air card just roamed. THe outer rooms have no access. Do you really want to do all your work in the lobby? No workout room, no business office. Slightly worn rooms, dated carpet etc. Drapes were so worn they had bent out of shape and had gaps. I have a hair clip on them to keep them closed. THis could be an ok vacation hotel with the tram access, a nice dinner spot etc. The hotel does seem very clean even though worn. The staff tries hard to ensure guest needs are met-within the means available to them. For business would stay at Best Western.

  • Stayed February 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cape Fox Lodge

Address: 800 Venetia Way, Ketchikan, AK 99901-6561
Location: United States > Alaska > Ketchikan
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Ketchikan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cape Fox Lodge 3*
Number of rooms: 72
Official Description (provided by the hotel):
Located downtown Ketchikan, within the heart of the Tongass National Forest, Cape Fox is set amidst this country's last frontier and offers the warmth of a north woods mountain cabin, reminiscent of a ski lodge. We have spacious guest rooms and suites with spectacular views of the forest, Deer Mountain or the waterfront community of Ketchikan. ... more   less 
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Also Known As:
Cape Fox Hotel Ketchikan
Cape Fox Lodge Ketchikan, Alaska

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