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“Excellent place to stay!” 5 of 5 stars
Review of BEST WESTERN PLUS Landing Hotel

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BEST WESTERN PLUS Landing Hotel
3.0 of 5 Hotel   |   3434 Tongass Ave., Ketchikan, AK 99901   |  
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Ranked #1 of 9 Hotels in Ketchikan
Ada, Michigan, United States
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Excellent place to stay!”
5 of 5 stars Reviewed October 8, 2012

Beautiful rooms, clean, roomy and very nice and efficient staff. We stayed here twice while coming and going to POW. Very convenient to the ferry terminal and also the airport ferry. LOVED the free shuttle around town with the friendly and helpful drivers. The restaurants attached to the hotel were very nice (pricey but as was mentioned in another review ... that is Alaska). Highly recommend this hotel!

Room Tip: The newer building has an elevator ... big help when traveling with a lot of luggage.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review, October 17, 2012
Thank you for taking the time to do a review of our property on Tripadvisor. We are happy to hear you enjoyed your stay with us while traveling to POW. As you mentioned the newer building does have an elevator as well as larger, spacious rooms. Although our East Wing also has an elevator and we have some very nice two room suites in that section. Our restaurants both offer a large variety of meals and are comparable in price to Seattle, Wash. We hope you had a great trip home and hope you will return to Ketchikan again soon.
Linda Peters, G.M.
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166 reviews from our community

Traveler rating
    87
    64
    9
    2
    4
See reviews for
27
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70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Any
English first
Anchorage, Alaska
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 17, 2012

, near the airport, there is a real good address, the Landing, large, clean, quiet rooms, perfect service, including a free taxi-shuttle service to/from every place, friendly staff. look for a room in the new part.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review, September 22, 2012
Thank you for taking the time to write a review of our property. We are happy to hear you enjoyed the convenience of our location and our shuttle service as well as our staff.
We do hope you will give us another opportunity in the future to service your hospitatlity needs.
Thank you for your review.
Linda Peters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Juneau
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed September 13, 2012

I should start out by saying I was in Ketch for work, so I didn't have to pay for my hotel. I was put in the newly renovated section and my room was fabulous! I typically don't sleep well using hotel pillows, but they had a note saying they had memory foam pillows available, so I called the front desk and they sent one up. It was just wonderful. And the room was large, had comfy chairs for lounging, and was clean. I was really impressed. Oh, and the staff in the downstairs restaurant was just lovely!

Room Tip: Ask for the newly renovated section.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review, September 22, 2012
We hope your work went well in Ketchikan. We are glad to hear you made use of our pillow menu to give you the extra special comfort you desired with your stay. It is always difficult to be away from your favorite pillow at home and we hope that the pillow menu helps you feel like you are at home away from home. We were happy to hear you enjoyed the large comfortable rooms we offer and that our staff make your stay pleasant.
Thank you!
Linda Peters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hailey, Idaho
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 22, 2012 via mobile

Pricey, but worth it. Then again, Alaska is. After spending 10 days on POW in less then accomodating conditions this place was heaven. Located just across street from ferry and minutes to airport its perfect for not having to get cab or rental car. We have stayed here on all trips to POW because of super rooms, location and service.

  • Stayed August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review, September 22, 2012
Thank you for taking time to complete a review on our property. We appreciate your loyalty to us upon your return visits to Ketchikan. We hope to see you back in the very near future.
Thank you again!
Linda Peters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 17, 2012

Was only able to stay there 2 nights, the room was fantastic. Everything was clean and comfortable. The staff was friendly and very helpful and that includes the lounge and restaurant staff. The hotel is away from the main part of town which makes it a little quiter but it can be a long walk if you you want to go to the tourist attractions in town. There are shuttles and buses servicing Ketchikan. The price is competitive with other hotels in town. If I ever go back to Ketchikan I will stay at this hotel.

Room Tip: Reserve early, Ketchikan is a popular destination
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review, September 22, 2012
Thank you for your review of our property. We are happy to hear you enjoyed your stay with us. We are away from the major tourist area, but we do have a complimentary shuttle service that will take you anywhere within the city limits at your convenience. Hopefully you were able to make use of this amenity that we offer. We look forward to seeing you on your next visit to Ketchikan.
Best Wishes,
Linda Peters
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 16, 2012

For those few that might need a quick overnight stay after deplaning from the airport, this is the place to go. It is very close to the ferry from the airport, and there is an shuttle that can pick you up from the ferry.

The restaurant was great for breakfast for me and the kids (ages 5 and 8) since it was onsite and they were still on Mountain Time for the next morning.

Room Tip: There is a renovated section of the hotel that is much nicer (this is information directly from a lo...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review, August 17, 2012
We are happy to hear you enjoyed your stay with us in Ketchikan. The shuttle is not only available for arrivals and departures, but anywhere within the city limits. We were pleased to also hear that you enjoyed the breakfast in our Landing Restaurant which does serve breakfast all day for those late raisers and from 6:00AM for those folks that are still in their own time zones. We hope you enjoyed some of the sites of Ketchikan when you were here. We look forward to having you back on your next visit to Ketchikan. Hope you had a great trip home.
Take you for taking the time to give us such a nice review.
Linda Peters, G.M.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Okinawa, Japan
1 review
5 of 5 stars Reviewed August 14, 2012

I just want to let you know that I had a great experience staying at Best Western Plus the Landing Hotel. The rooms were very nice, clean and comfortable with all the amenities. The Front desk staff is friendly, understanding, and flexible. My elderly father became sick on the ferry from Bellingham. The staff let him rest in the room 2 additional hours beyond our time while waiting to catch our ferry at no additional charge. I'm very grateful! You can tell that the friendly housekeeping staff take great pride in keeping the rooms fresh and pristine, always willing to go above and beyond in service and helpfulness. The restaurants have excellent food, especially the cream pies from scratch, at a reasonable price. Mylene and generally all staff went above and beyond. I loved the ability to store frozen fish! I've stayed twice so far and both stays were equally satisfying.Thanks for the great experiences and I will continue to use this as my hotel of choice in my regular travels through Ketchikan!

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
akhotel, General Manager at BEST WESTERN PLUS Landing Hotel, responded to this review, September 22, 2012
Thank you for taking the time to review our property on Trip Advisor. We are very happy to hear our staff accommodated your needs for extra time in the rooms for your father. We all hope he is feeling much better. We have to agree our pies are the best and our baker Tammy does an excellent job for us. It is great to hear you caught fish while you we here also. We are extremely happy to hear that you will return to us upon your next visit to Ketchikan. Thank you again for the great review!
Linda Peters,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Landing Hotel

Address: 3434 Tongass Ave., Ketchikan, AK 99901
Phone Number:
Location: United States > Alaska > Ketchikan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Ketchikan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Landing Hotel 3*
Number of rooms: 107
Official Description (provided by the hotel):
With 107 rooms and suites, this beautiful hotel is your first stop traveling via Alaska Airlines, Alaska Marine Highway or the Inter Island Ferry. The BEST WESTERN PLUS Landing also houses the two most popular local restaurants in Ketchikan. The extremely busy Landing Restaurant, open from 6am daily serving breakfast all day, lunch and dinner. Jeremiah's the upstairs pub featuring an open kitchen, casual dining, and is open till late. There is a cozy fireplace, full cocktail service, beers on tap and an outside deck overlooking the Tongass Narrows. The well appointed guest rooms and suites offer everything the discerning guest could need. There is high speed internet and complimentary wireless throughout the property, secure parking, a fitness center, business center, guest laundry, courtesy shuttle service and premium cable TV with HBO. ... more   less 
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Also Known As:
Best Western Ketchikan
Ketchikan Best Western
BEST WESTERN PLUS Landing Hotel Ketchikan, Alaska

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