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“Excellent Service!” 5 of 5 stars
Review of BEST WESTERN Grandma's Feather Bed

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BEST WESTERN Grandma's Feather Bed
3.0 of 5 Hotel   |   2358 Mendenhall Loop Road, Juneau, AK 99801   |  
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Ranked #1 of 16 Hotels in Juneau
Certificate of Excellence
1 review
“Excellent Service!”
5 of 5 stars Reviewed August 9, 2014

Excellent Best Western. On-site restaurant had very good food and was convenient. Staff was very friendly and extremely helpful. Shuttle service is also a useful service they provide. Great location for hotel, close to airport and Mendenhall glacier- shuttle is necessary if wish to go downtown (distance from downtown was not an issue because shuttle service is provided.) Rooms were great, all are a bit different. It was very clean and the beds were comfortable.

Room Tip: All rooms have jacuzzi tubs and showers (shower is over jacuzzi tub - no separate smaller tubs or sh...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, August 13, 2014
Thank you for reviewing our property, the Best Western Grandma’s Feather Bed. Our entire staff sincerely thanks you for your kind comments. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. We appreciate your feedback and look forward to seeing you on future visits.
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191 reviews from our community

Traveler rating
    133
    42
    8
    6
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
NJ
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 9, 2014

he room was great and the breakfast was good, but the shuttle service is every 2 hours and we waited 55 minutes for pick up at the airport and then he took us to the wrong hotel, unloaded our luggage and then had to get back in the shuttle to get to the the right one, all with no apology!! We could have walked to the hotel 4 times and back in that amount of time. THE HOTEL HAD LOVELY ROOM AND ADEQUATE BREAKFAST, THE DRIVER NEVER SAID ONE WORD TO US REGARDING OUR PICK UP. WE WERE THERE IN JULY AND JUNEAU IS A LONG RIDE AND THEY DROP YOU AT ONLY ONE place.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, August 13, 2014
I am sorry to learn of your experience during your recent stay at our property, but I am glad I had a chance to visit with you on the phone the other day to personally apologize. This type of feedback is rare for our staff, but we will use it to improve in any way that we can. Again I am sorry for the shuttle confusion. Our shuttle runs to and from the airport and ferry terminals 24 hrs a day. We keep to a schedule that runs downtown on the odd hours beginning at 7:00 am and ending at 7:00 pm. After looking into the incident more I believe there was lack of communication between our front desk and the shuttle driver. However, that does not excuse our shuttle driver’s behavior and lack of apology to you. We will be discussing this with him and all our staff reminding them of our customer service standards. We sincerely apologize that we did not meet your level of expectation for this particular stay.
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Austin, Texas
Top Contributor
57 reviews 57 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 7, 2014

I just returned from a week stay here and loved it. The staff is super nice and helpful and the rooms are very comfortable. Breakfast each morning was a pleasure and they have a wide variety of options. The omelets are great. The hotels is located very close to Mendenhall. I definitely recommend this place. I'm already missing the jacuzzi tub!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, August 13, 2014
Thank you for your kind review of our property, the Best Western Grandma’s Feather Bed. We appreciate your feedback concerning our accommodations, restaurant and location. Thank you again for your review and we look forward to seeing you on future visits.
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Ringoes, New Jersey
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 4, 2014

Grandma's Feather Bed was not your typical hotel. Stayed in room 205, and the room was very nice. Clean and spacious with an excellent Internet connection. The bed was big and comfortable. Dinner was very good, but wished we could have brought in our Alaskan beer to enjoy with dinner. Staff was helpful and nice.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, August 13, 2014
Thank you for taking the time to review our property, the Best Western Grandma’s Feather Bed. With 14 rooms decorated and designed uniquely, Grandma's is a charming place to stay while on business or pleasure. Thank you again for your review, and we look forward to the opportunity to serve you in the future.
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Georgia
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

The decor is just great... My son's room had a fireplace! We left the windows open,put the fan in front of them,and we had Georgia air conditioning!! Of course the feather bed topper was terrific. The French toast, blueberry pancakes, omelettes, and bacon were delicious. The shuttle service was invaluable! STAY HERE!!!

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, July 29, 2014
Thank you for your kind remarks about our property and restaurant, the Best Western Grandma’s Feather Bed. It is nice to hear that your stay made a lasting impression. Thank you again for your comments and we look forward to seeing you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Murrieta, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

This is a small hotel with very nice amenities. The restaurant is excellent. It was clean, service was very good and just all around a nice place to stay. Rooms have microwaves and refrigerators. It is close to a locals shopping area. You will need a car or taxi to get to the downtown shopping, not much within walking distance. It's close to the airport, but that is not an irritant at all. Will definitely stay there on our next trip.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, July 29, 2014
Thank you for taking the time to review our property and restaurant. We appreciate your feedback concerning our location and service. The satisfaction of every individual guest is very important to us and we are pleased that we achieved this goal. Thank you again for your review and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shorewood, MN.
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 26, 2014

I stayed here just one night as my room at their neighboring property wasn't available. This is a very unusual Best Western, seems more like a B&B. Very nice room, wonderful bed. Huge, unusual whirlpool tub/shower combo. I didn't use the tub and would have preferred a separate shower as you literally have to climb up some steps and crawl into the tub/shower. This would NOT be a good set-up for someone with mobility issues, it would be unusable. Staff seemed pleasant, basic cold breakfast fare for the free breakfast. I did not eat in the restaurant on-site.

Room Tip: If you have mobility issues, ask for a room without the whirlpool/shower combo.
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonja C, Customer Service Mgr. at BEST WESTERN Grandma's Feather Bed, responded to this review, July 29, 2014
Thank you for taking the time to review our property, the Best Western Grandma’s Feather Bed. Grandma's is part of the Best Western brand but was built and is still owned by a local family. As you pointed out, we try to maintain the charm of a traditional country inn while offering the amenities of a Best Western hotel. We’re sorry you did not enjoy the made-to-order breakfast that was included with your stay served between 6 a.m. and 10 a.m. We appreciate your feedback and look forward to the opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Grandma's Feather Bed

Address: 2358 Mendenhall Loop Road, Juneau, AK 99801
Phone Number:
Location: United States > Alaska > Juneau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 16 Hotels in Juneau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Grandma's Feather Bed 3*
Number of rooms: 14
Official Description (provided by the hotel):
Best Western Grandma's Feather Bed, the smallest hotel in the world's largest hotel chain, comes complete with deluxe suites and is the perfect place for a weekend getaway in beautiful Juneau, Alaska. All 14 guest rooms are designed especially to meet your vacationing needs. Each guest room are designated non-smoking with single queen feather beds for the ultimate in comfort. Sink into your in-room Jacuzzi and let the comfort take you away. ... more   less 
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Also Known As:
Best Western Grandma`s Feather Hotel Juneau
Best Western Juneau
Best Western Hotel Juneau
Juneau Best Western
BEST WESTERN Grandma's Feather Bed Juneau, Alaska

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