We stayed here at the end of a Ketchikan to Juneau Inside Passage cruise on Cruise West. In advance, we had booked an extra night 6 mos in advance, informed hotel that we wanted water view in combination with the first night that was arranged by Cruise West. Called the hotel a week in advance of cruise to confirm & explain about the extra night. When we checked in they had us in a rear of hotel view. Hotel was booked solid & they couldn't change us to water view. Very poor ventilation & no AC in room. They have a fan that we put in front of open window to get air flow. We had a 6 am flight & had arranged for a 3:45 am wake up call that they forgot about!! Luckily, we had also set alarm clock in room.
Room was spacious w/ small TV. Otherwise, adequate, but not special. Staff were friendly & helpful. There was a single computer available in lobby w/ internet access, but could not print boarding pass for flight because printer wasn't working.
Hotel is directly across from the dock where Cruise West ships come in so it is very convenient, but far enough away from where the large ships come in so that you are not bothered by them. It is a short walk to center of Juneau one way & to the museums the other direction.

We stayed here three nights in July. The view (7th floor, water view) was fantastic! The room itself, however, was only mediocre for the price paid. The beds were noisy (sound of the springs in the mattress), but comfortable. The green industrial carpet could have used a fashion update. The bathroom was small, lacked an exhaust fan, and we could tell exactly when our neighbor turned on the tub or flushed the toilet. The soaps and other toiletries (Bath & Body Works) were a very nice touch. The wi-fi was nice, but one of the two desk outlets was non-functional and the other was being used to plug in the lamp, so to run my laptop I had to unplug the desk lamp. Ventilation was via a box-fan, which was silent at the low setting, but very noisy at medium and high speed. Parking was tight at some times (very small lot), in two cases we got the last spot in the lot and felt bad for anyone coming in after us.

All in all, I was not very impressed by the room, especially considering the price. But the location was very, very convenient, and the staff was incredibly helpful (Jessica, the front desk clerk, went so far as to get the elevator for me when my hands were full and punch the button for my floor -- a big thumbs up to them!)

Inital night - stayed in a room at the front of the hotel - horrible noise from extremely busy street, had to wear ear plugs! Return night - stayed in rear of hotel, room much larger and quieter!

The location of this hotel is great. We got a room with a waterview and obviously neglected to mention non-smoking. The entire floor smelled like smoke when you got off the elevator. The view was great and thankfully you could open the window to air out the room. The bed was just OK, basically this place is for the locale. Not that Juneau is that big and anything would really be too far.