We stayed here at the beginning and the end of our trip, about 10 days apart. The first night there were five in our group, so I intentionally booked the room with two beds and a single bunk. When we checked in, the desk clerk told us that room was not available but a roll-away had already been placed in our room. She said the room was not available because we had booked through Expedia and they could not guarantee rooms offered on outside web sites. I had, in fact, booked direct with Frontier and had only booked this room because it was the only airport hotel that could accommodate five people in one room. The quality of the roll-away was very poor. In spite of this, the room was clean, large and well appointed. For those reasons, we booked the same hotel on the way back with the primary motivation being the shuttle to the airport. When we asked about the shuttle to catch our 6:30 a.m. flight home, we were told that the shuttle was already committed to take guests to the ferry terminal and therefore would not be able to get us to the airport on time. When I expressed surprise, the guest clerk said the shuttle was on a "first-come, first-served basis." There is nothing on Frontier's web site that the shuttle may not be available or that reservations need to be made in advance. The "first-come, first-served" policy is particularly odd when you are not allowed to check in before 3 p.m., so it favors guests who have been staying for multiple days. As a result, we had to find another method of transport to the hotel, defeating the primary purpose of staying at this hotel. Again the room was fine. It was particularly warm in Juneau that day. There is no air conditioning, but leaving the windows open led to a very loud road and parking lot. We left frustrated and irritated.
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- Also Known As:
- Frontier Hotel Airport
- Frontier Suites Airport Hotel Juneau, Alaska