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“Last time I will stay at the Driftwood” 2 of 5 stars
Review of Driftwood Lodge

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Driftwood Lodge
1.0 of 5 Hotel   |   435 Willougby Ave., Juneau, AK 99801   |  
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Hotel website
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Hotel amenities
Ranked #9 of 16 hotels in Juneau
Anchorage, Alaska
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Last time I will stay at the Driftwood”
2 of 5 stars Reviewed January 23, 2013

I have stayed at the Driftwood Lodge in Juneau for more than 20 years however my last stay there in June 2012, is my LAST STAY. This place has not had ANY maintenance on it for the past 20 years! The rooms have the same furniture, carpet, and paint as they did 20 years ago. I prefer the suite hotels with full kitchens during my trips to Juneau. My room had a broken window that did not close and I was concerned that anyone could put their arm through it and open up the door and enter my room at anytime. It is super noisy - all the time and all night long. In fact at 3 AM the fire alarm sounded - no fire but an inconvenience none the less. The TV was smeared with some nasty white snot (?)...I had to clean it just to watch TV. There were bugs - I don't know what kind...in the bedroom furniture and on the bedroom carpet. I also got a super nasty head and sinus infection towards the end of my stay - I believe I caught a virus off the dirty TV remote. Unfortunately this is one of the cheapest places to stay in Juneau during the summer time and it's central downtown location is hard to beat. I would suggest paying a little more for the Juneau Hotel, just down the street a few more blocks.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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127 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Sitka, Alaska, United States
1 review
1 of 5 stars Reviewed November 27, 2012

When we first got there we were bounced from room to room because our tv didn't work, there was an elderly guy in a room that they assigned us, and then we got woken up after one hour of sleep to be moved to another room. Then to top it off there is a Alaskan native lady that works the front desk named June (I am Alaska Native as well) and she yelled at me, pretty much called me stupid for not knowing where to flip a switch to get the tv to work and then taunting me to call her boss in the morning to report her bad behavior and said that nothing would be done about it anyways! It was thee worst customer service I have ever seen in my life and they didn't even care. I have written the boss and they have not written back to me, but I felt so mistreated and I will never go back there unless I absolutely needed to. I think the only thing good about that hotel (if you can call it that because people were living there with their dogs and had xmas lights up and it felt like a flop house) is the location. We were able to make it down town in no time at all and there was a store right next door. But the lady named June was sooo mean and made me cry! I am just so appalled by her behavior, so be careful if you go there, try to not to get her as your desk clerk, she is no help whatsoever!

Room Tip: There is no Wifi and we didn't have a deadbolt lock on our door which would come in handy if the...
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, California
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 14, 2012

Hotel is clean with good location to restaurants. Also we were able to take glacier tours by just walking to the starting point. Also they were courteous to give us extra tea bags. They also arranged free airport-lodge transfer.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 3, 2012

The Driftwood Lodge was a fairly average motel. Rooms are accessed from outside stairways but reasonably comfortable. The hotel is located right in the middle of downtown Juneau and quite cheap.

Unfortunately, the ferry docks are not located in downtown Juneau; they are located some 30 minutes away by driving. Thankfully, the Driftwood offers a free shuttle to the ferry (and airport) with a very friendly driver who was willing to wait for me when I was a few minutes late.

There was one incident where an intruder (who turned out to be the guest downstairs) pounded on my door repeatedly demanding I come out at 2 AM, forcing me to call security; they confronted him and he retreated to his room not to return.

I'd recommend staying at the Driftwood if you travel to Juneau; doubly so if you're arriving/departing by ferry as the city buses don't go out that far.

  • Stayed August 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alaska
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 27 cities Reviews in 27 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed November 1, 2012

Whenever I have visited Juneau, Alaska, for business or personal business in the last 30 years, I stayed at the Driftwood Lodge. Great Downtown location near: the State Office Bldg., the Federal Office Bldg., The State Museum, a large grocery store, Centennial Hall (concerts, exhibitions, etc), several restaurants, a City bus stop. There is shuttle service to the airport and the state ferry terminal. The staff is friendly and helpful. The rooms are decent, with coffee-makers. The prices are very reasonable. The building is well-maintained. The Driftwood Lodge is an excellent value.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin, New Zealand
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 7, 2012

This motel has a great location as downtown Juneau is about a 5min walk away. There is also a supermarket a 2min walk away, a small deli shop next door and a really nice cafe/bistro on-site which did great breakfasts. It was off the main road so it was quiet and the rooms were very spacious and comfortable. We were provided with a well-supplied kitchen, a dining table for two, a very clean en-suite and a TV with very good signal. Ask for a second or third floor room as I wouldn’t have wanted to have stayed on the ground floor as it was right next to the car park AND there was a black bear roaming around the streets when we were there! The free shuttle to ferry/airport terminal was very useful as they are both a distance away and a taxi would be expensive. The only small complaint we had was that the member of staff who greeted us wasn’t welcoming or friendly at all and was talking on the phone to what seemed like a friend while she was checking us in. Another member of staff we dealt with got the time of our shuttle wrong which could have caused us big problems if we hadn’t thought to double check the time the night before! However, everything else was fine and we would definitely stay here again.

Room Tip: Definitely ask for a second or third floor room as the ground floor rooms are right next to the carp...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 30, 2012

my friend and I stayed in the Driftwood lodge for 4 nights in September. The rooms are clean and the staff are friendly and helpful and there is a complimentary shuttle bus back and forwards for the airport. It is quiet and there is a cafe on the corner of the building which serves amazing breakfasts ( and other meals, but we only had breakfast). It is also very close to the centre, the shops and the harbour. Excellent value.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Driftwood Lodge

Address: 435 Willougby Ave., Juneau, AK 99801
Phone Number:
Location: United States > Alaska > Juneau
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #9 of 16 hotels in Juneau
Price Range (Based on Average Rates): $$
Hotel Class:1 star — Driftwood Lodge 1*
Reservation Options:
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Also Known As:
Driftwood Hotel Juneau
Driftwood Lodge Juneau, Alaska

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