When we first got there we were bounced from room to room because our tv didn't work, there was an elderly guy in a room that they assigned us, and then we got woken up after one hour of sleep to be moved to another room. Then to top it off there is a Alaskan native lady that works the front desk named June (I am Alaska Native as well) and she yelled at me, pretty much called me stupid for not knowing where to flip a switch to get the tv to work and then taunting me to call her boss in the morning to report her bad behavior and said that nothing would be done about it anyways! It was thee worst customer service I have ever seen in my life and they didn't even care. I have written the boss and they have not written back to me, but I felt so mistreated and I will never go back there unless I absolutely needed to. I think the only thing good about that hotel (if you can call it that because people were living there with their dogs and had xmas lights up and it felt like a flop house) is the location. We were able to make it down town in no time at all and there was a store right next door. But the lady named June was sooo mean and made me cry! I am just so appalled by her behavior, so be careful if you go there, try to not to get her as your desk clerk, she is no help whatsoever!
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- Also Known As:
- Driftwood Hotel Juneau
- Driftwood Lodge Juneau, Alaska