I thought that by personally booking with the manager (FiTi sp) that our stay would be guaranteed - not so - our room was given away after 3 months of verbal confirmation with the manager and day of arrival confirmation call. When we arrived at 2300hrs - room was given to someone else and no real explanation offered other than .... Sorry we gave your room to someone else. Then they wanted to charge us a room rate that did not apply to the substandard room they put us in. Very disappointed. If you can - stay somewhere else.
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- Also Known As:
- Juneau Hotel Alaska